1. AC Question's Avatar
    I am Using Moto G 3 rd generation which supports 4G LTE , My Service provider is T-Mobile , i am not able to use 3G and 4G LTE . My device is always stuck with "E" symbol . I have android version 6.0.1

    1)My preferred network type is LTE/GSM auto (PRL) in dialer ##4636## menu.

    2) Also in settings, i set the preferred network type to be 4G(recommended) .

    3)my Access Point Name and its settings are correct and its T-Mobile provided.

    4)I have also tried Factory Reset.

    5)My IMEI Information is correct.

    6)I switched the SIM between slots and i have also tried different network.

    Doing all of the above , i am still stuck with E and i am not able to access 4G or even 3G , please help

    Only 2G is working and i am able to make calls.
    06-07-2016 12:08 PM
  2. belodion's Avatar
    It could simply be that the phone is faulty.
    06-07-2016 02:09 PM
  3. acejavelin's Avatar
    Try a different SIM card
    06-10-2016 12:31 PM
  4. riggerman's Avatar
    You didn't say what your model # is. Are you sure it is the US version(XT1540)? Some of the other versions may not support all US bands.
    Laura Knotek and acejavelin like this.
    06-11-2016 05:29 PM

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