1. AC Question's Avatar
    i have mounted the sd card as portable storage. when my phone is connected via a usb cable the phone appears as mot g on my computer but it sais that the folder is empty. i can remove the sd card from the phone and my computer reads the sd card fine and shows the pictures that are stored on the sd card but i should be able to just plug the phone into the computer via a usb cable and get the pictures that way. is there a setting i have to change to do this?
    07-11-2016 07:33 AM
  2. Kris2277's Avatar
    plug phone to computer.
    on phone, swipe top down
    click on USB
    click on files
    voila
    07-11-2016 10:24 PM
  3. acejavelin's Avatar
    Assuming you followed @Kris2277 advice, the Moto G has a well known problem with storage access but the good part is that it's easy to fix usually.

    Disconnect USB, then Go to Settings, Apps, and Show System apps, then find the External Storage and Media Storage apps, and in each one open the storage section and clear data and cache on each one and reboot. Give it 5 min after full boot up to allow Android to rebuild media databases, and then connect to USB and pull down the notification shade and select MTP, should be good to go.
    07-12-2016 05:51 AM
  4. mackerr's Avatar
    Does this mean you lose all the data on your SD card? I have the same issue (my sd card is NOT set up as portable currently). I have been told my problems (my phone not accepting my SD card anymore and ejecting it after seconds) will go away if I set it up as portable instead. My problem is that I have photos on my SD card that I do not want to lose and can't currently download onto my phone (because of the issue mentioned above) and can't download onto computer as the computer won't recognize the card.
    Any help will be GREATLY appreciated!!!
    07-25-2016 07:04 PM
  5. acejavelin's Avatar
    Does this mean you lose all the data on your SD card? I have the same issue (my sd card is NOT set up as portable currently). I have been told my problems (my phone not accepting my SD card anymore and ejecting it after seconds) will go away if I set it up as portable instead. My problem is that I have photos on my SD card that I do not want to lose and can't currently download onto my phone (because of the issue mentioned above) and can't download onto computer as the computer won't recognize the card.
    Any help will be GREATLY appreciated!!!
    No, you will not lose anything... Clearing data on Media Storage and External Storage removes the databases that MTP USB Connection and other services in the phone use to keep track of the files and their location in the device, when the device is rebooted these are automatically rebuilt.

    The worst thing that I have seen happen is if you have non-system sounds defined for ringtones, alarms, notifications, etc. the system temporarily loses track of them, the files are still there but the system doesn't know it, and resets the sounds to default, or sometimes to None (not cool for alarms, made me late for work one day), because they don't exist in the media database anymore. You may have to manually reassign them after the databases are rebuilt.

    Remember that we do not have direct access to storage anymore, USB Mass Storage was removed from Android several versions ago, so our access is emulated through MTP or PTP, which requires database files to know what files are where. That is why clearing data on these "apps" can fix these access issues because it forces the system to rebuild those databases. This can also help other things, for example, sometimes if you add a sound to /storage/{sdcard}/Alarms and try to set, it doesn't show up in the list of available sounds, clearing data on these apps and rebooting often corrects that by rebuilding the databases properly.

    To be honest though, your problem sounds bigger than just a connection issue... You may have a bad card or corrupt one. I would remove it from the device and connect it to a card reader and copy all the files off that way and reformat the card. Although with the price of micro SD cards, it might be smartest to just replace it to avoid possible data loss in the future.
    07-26-2016 07:54 AM

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