1. tmann202's Avatar
    My girlfriend (iPhone) says her voice echos when she talks to me on my G3, and only happens with me. Has anyone had this happen, and did you find a cure?

    We tried rebooting each of our phones, and I turned off my batter savers, still happens.

    EDIT: Realized it only happens when I use regular phone mode, it does not happen with speaker phone on, if that helps narrow the problem.
    10-20-2017 03:44 PM
  2. B. Diddy's Avatar
    Do either of you have a case on the phone? If so, take them off. Sometimes, a case that blocks the secondary mic might interfere with the noise cancellation feature. Or try turning off noise cancellation, if you have that option in the Call Settings.
    10-20-2017 10:20 PM
  3. paininthenuts's Avatar
    Nothing to do with the phone, it's the line.
    10-23-2017 07:38 AM
  4. tmann202's Avatar
    Nothing to do with the phone, it's the line.
    Thanks for the replies. Is there anything that can be done? (She is on T-Mobile, I'm on Cricket (which uses AT&T).

    And does the fact that it only happens when I use the regular phone mode and not the speakerphone still mean that it is the line and not the phone?

    It has just started recently, and she says it only happens with me. Haven't spoken with anyone else on a cell phone recently to see if it happens to anyone else when talking to me.

    We have cases but have had them for a long time, and this just started so yeah, don't think that is the problem.
    10-23-2017 02:07 PM
  5. B. Diddy's Avatar
    I've seen a number of threads posted here where echoes were related to a case. It's a simple matter of testing the calls without the case -- if the echo still happens, then you can move on to the next solution.
    Laura Knotek likes this.
    10-23-2017 02:51 PM
  6. tmann202's Avatar
    Definitely not the case (tried taking them off anyway). Discovered it goes away when she turns the speaker phone on and off, so at least there's a workaround. No idea what would cause that.
    10-24-2017 11:59 AM
  7. B. Diddy's Avatar
    Ok, and have you also tried turning off any setting for Noise Reduction?
    Laura Knotek likes this.
    10-24-2017 02:40 PM
  8. H3aTeRzz's Avatar
    My girlfriend (iPhone) says her voice echos when she talks to me on my G3, and only happens with me. Has anyone had this happen, and did you find a cure?

    We tried rebooting each of our phones, and I turned off my batter savers, still happens.

    EDIT: Realized it only happens when I use regular phone mode, it does not happen with speaker phone on, if that helps narrow the problem.
    This will sound odd, but take the back cover off remove the battery, and blowout inside some. Had the issue with that on my LG v20, remove the back and Battery blew it out and it stopped.
    Laura Knotek and B. Diddy like this.
    10-24-2017 03:49 PM
  9. H3aTeRzz's Avatar
    Also remove the SIM card blowout tray, and make sure the copper contacts on the SIM card is clean.
    Laura Knotek and B. Diddy like this.
    10-24-2017 03:50 PM
  10. H3aTeRzz's Avatar
    Also make sure all of your microphone holes are not filled with debris/dust.
    B. Diddy likes this.
    10-24-2017 03:52 PM
  11. tmann202's Avatar
    This will sound odd, but take the back cover off remove the battery, and blowout inside some. Had the issue with that on my LG v20, remove the back and Battery blew it out and it stopped.
    ? The battery is not removable on the G3. I took off the snap-off back cover and removed the sim card and blew into the slot just in case that will help. Will see.
    H3aTeRzz likes this.
    10-25-2017 03:10 PM
  12. H3aTeRzz's Avatar
    I see, keep us posted.
    10-25-2017 08:30 PM
  13. tmann202's Avatar
    I see, keep us posted.
    Still happening, happened to someone on a land line too, so pretty sure it will happen to anyone I am on a call with. Just started within the last week. Once it was so loud I heard the echo from their phone.

    Goes away only when I am on speakerphone. Very annoying, if it doesn't stop I may have to consider getting a new phone.
    H3aTeRzz likes this.
    10-26-2017 10:22 AM
  14. B. Diddy's Avatar
    Just checking -- did you already try looking for that Noise Reduction setting?
    10-27-2017 05:18 AM
  15. paininthenuts's Avatar
    Have you considered getting a girlfriend who is on another network
    10-30-2017 08:19 AM
  16. tmann202's Avatar
    Just checking -- did you already try looking for that Noise Reduction setting?
    I don't think there is a way to change that on the Moto G3 (2015), not that I see anyway.

    Also to make sure, the other people hear THEIR voice echoed, not mine, in case that makes a difference.

    And I learned that it doesn't happen everywhere. Over the weekend I was in a different location within the city than where the echo was happening and it didn't happen, but I believe it HAS happened in more than one location. Strange and annoying.
    10-30-2017 10:44 AM
  17. tmann202's Avatar
    And now it's suddenly not happening. Who knows what the hell happened.
    10-31-2017 04:16 PM
  18. paininthenuts's Avatar
    could your phone be haunted ?
    11-02-2017 12:45 PM
  19. Netherthorpe's Avatar
    Could it be something to do with one or both of you roaming onto another network?
    11-11-2017 02:55 PM
  20. tmann202's Avatar
    Original poster here. That first time it eventually stopped, but it has been happening again for a couple of weeks now (person on other end hears their own voice echoing, goes away when I go to speakerphone, happens to everyone including on land lines, no matter where I am). Am I the only person with this problem? Very annoying, would hate to have to buy a new phone because of this since everything else is working fine.

    Looks like someone else had this problem, on a different carrier (I'm on Cricket): https://forums.republicwireless.com/...blems/10210/34

    And someone else, who said it started with a FEB 2017 update. Maybe there are some defective units and I got one. Fun. https://forums.lenovo.com/t5/MOTO-G-...6/td-p/3728739
    03-22-2018 04:45 PM
  21. hollowz's Avatar
    Tmann202 - I've had this issue for over a year now on T-Mobile with a HTC 10 unlocked version. HTC has replaced my phone twice under warranty and the issue persists! I've gone rounds with Tmobile but they will not accept responsibility.
    Very frustrating, i know.
    For me the other talker hears the echo (and its very strong) no matter where I am in the country. It happens with about 70% of people. A few of my friends it doesnt happen to but I have not been able to pin it down.
    I'll let you know if I ever figure it out, but it's been over a year of frustration and Im about to shell out for a new phone
    05-19-2018 10:05 AM
  22. OneMeanShween's Avatar
    Ok, and have you also tried turning off any setting for Noise Reduction?
    I've recently been experiencing the same issue as the OP has described in this thread. I've noticed that if I hold my finger over the noise cancelling mic (I believe that's what this is) at the top of the phone, the person on the other end won't hear themselves echoing. When I take my finger off, they hear the echo. I'm not sure about a proper workaround with this, but B. Diddy is the closest in solving this issue.

    Update: After further testing, the issue comes from the phone case. If I take it off, no echo. If I have it on, echo. If I take it off and cover the mic at the top, no echo. If I put it on and cover the mic at the top, no echo.
    B. Diddy and ScruffyGuy66 like this.
    06-30-2018 03:10 PM
  23. ScruffyGuy66's Avatar
    My wife just started experiencing calls where the people calling her heard echos of themselves. It only happens when she's using her new Plantronics M180 bluetooth headset so we thought that was the problem. Plantronics (of course) disavowed any knowledge of their headsets ever causing any kinds of problems. That's when I ran across this post on Android Central.

    It was fairly easy, if a bit weird, to trouble-shoot this problem by having my Motorola BT in one ear and her Plantronics in the other ear, then calling my phone from hers. It allowed me to play with volume and try other things. Lowering the volume on her phone all the way down (the "media" volume when in call mode) helped quite a bit.

    But then I tried taking the case off her phone and the echo was almost eliminated. It was a cheap case. There was still a slight echo but barely noticeable. Upon close inspection of her phone I saw she had dented the speaker at the top of the phone. As others have surmised, I think the speaker component also contains a noise cancellation microphone. I'm going on the assumption that she damaged the speaker/mic and that's what's causing the echo.

    So, every one who suggested 1) remove the case and 2) clean the speaker/mic at the top are probably right. Also, check the speaker/mic for damage. And on a final note, I use a Bodyguardz case, have dropped my S7 Edge from the top of a car and have never had a problem. Just sayin'
    08-16-2018 08:13 AM

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