1. Cyborg361's Avatar
    I bought a Moto G4 about 5 months ago after my last one got bricked. Up until yesterday it has been working well, until I installed a new OS update from Android. Since then, my home WiFi network is not responding and says that it is disabled, despite other devices being able to connect with it.
    So far I have tried switching IP from DHCP to Static, Resetting the router, reboots, going back to default settings, and factory resetting the phone. Is there anything else I can possibly try, or should I cut my losses and get a new phone?
    01-24-2018 06:37 AM
  2. B. Diddy's Avatar
    To be clear, the system update is distributed by the carrier (if the phone is carrier-branded) or by Lenovo (if it's an unlocked phone), not directly from Google. The update was pushed over-the-air, correct?

    Where does it mention the term "disabled"? Is that what shows up in the Settings>Wi-fi list? Can the phone connect to other wi-fi networks without problems?
    01-24-2018 11:01 AM
  3. Cyborg361's Avatar
    Okay, just checking in case the update could be what's causing the issue.
    Yes, it shows up in the WiFi list when I try to connect to my home network. However, my phone can connect to public networks without a problem.
    01-24-2018 01:32 PM
  4. B. Diddy's Avatar
    Your DHCP range for the router is wide, right? In other words, it's set to something like to

    Is the router's firmware up to date?
    01-24-2018 03:15 PM
  5. Cyborg361's Avatar
    Yes, the DHCP range is wide. I'm not sure if the router's firmware is up to date
    01-24-2018 03:26 PM
  6. Cyborg361's Avatar
    I would assume it is as other phones are not having issues connecting
    01-24-2018 03:31 PM
  7. Cyborg361's Avatar
    I switched out the SD card and put it into another phone to see if it's a hardware or software issue. The other phone connected to WiFi without any problems so I'm assuming at this point that the issue is with the hardware. I'll be getting a replacement, but these Moto G phones don't seem to last very long.
    01-26-2018 05:20 AM
  8. Niv77's Avatar
    I'm having this issue with my V20. my connection drops out on my V20 all the time but internet works on my smart TV and other mobiles.
    had to restart ny phone for it to work then will disconnect after some time.
    01-26-2018 07:44 PM
  9. Cyborg361's Avatar
    Damn, that sucks. I'm going to try contacting my cell provider to see if there are any other options first. But I'm pretty sure the issue is a broken WiFi antennae, in which case a replacement is the only option from what I've read on the topic so far.
    01-27-2018 08:23 AM

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