1. dpham00's Avatar
    I used the Moto G4 Plus camera outdoors and after extended constant usage in direct sunlight on a hot day, it starts to lag and sometimes won't even take a picture in 15-30 seconds, and sometimes it won't take a picture at all. I tried to force close and it still won't take pictures. Tried to restart the phone and it didn't work. I let it cool down for a fee minutes and it works again like normal.

    I have also had issue of the camera app closing on its own.
    07-27-2016 06:48 PM
  2. Aquila's Avatar
    I'm going to try to snag my wife's phone and try to replicate. That's not a warm fuzzy.
    srkmagnus likes this.
    07-27-2016 07:32 PM
  3. BrandonJay21's Avatar
    I've had the same with my moto g4. Not awesome when you live in Florida.
    07-27-2016 08:03 PM
  4. srkmagnus's Avatar
    I'll give this a test tomorrow as well and report back. Aside from the heat and taking photos, is anything running in the background (e.g. music, downloading, etc.)? Not that this makes it OK, but I want to see if I can get the same problem to occur.
    07-27-2016 11:52 PM
  5. dpham00's Avatar
    I'll give this a test tomorrow as well and report back. Aside from the heat and taking photos, is anything running in the background (e.g. music, downloading, etc.)? Not that this makes it OK, but I want to see if I can get the same problem to occur.
    Not that I am aware of.
    07-27-2016 11:58 PM
  6. RoccoH's Avatar
    I used the Moto G4 Plus camera outdoors and after extended constant usage in direct sunlight on a hot day...
    What do you consider an extended period? 5 minutes? One hour? Just wondering because from my perspective, an extended period of camera use would be anything more than two minutes...
    07-28-2016 05:30 AM
  7. Aquila's Avatar
    I couldn't get the slowdown when at the park last night but I do feel some heat near the power button when using the camera a lot.
    07-28-2016 08:53 AM
  8. dpham00's Avatar
    What do you consider an extended period? 5 minutes? One hour? Just wondering because from my perspective, an extended period of camera use would be anything more than two minutes...
    Probably 15-20 minutes. It was progressively getting worse the longer I used it. At first it would just seem to focus very slowly
    07-28-2016 09:35 AM
  9. cgardnervt's Avatar
    Probably 15-20 minutes. It was progressively getting worse the longer I used it. At first it would just seem to focus very slowly
    Do you think a Software update will fix this issue?
    07-28-2016 04:22 PM
  10. dpham00's Avatar
    Do you think a Software update will fix this issue?
    It is possible
    07-28-2016 06:32 PM
  11. RoccoH's Avatar
    Probably 15-20 minutes. It was progressively getting worse the longer I used it. At first it would just seem to focus very slowly
    OK so this "issue" is a totally hypothetical situation then for me

    But not good in any way, let's just hope it is a software issue and soon to be solved with an update.
    07-29-2016 02:05 AM
  12. frank-barnett's Avatar
    I used the Moto G4 Plus camera outdoors and after extended constant usage in direct sunlight on a hot day, it starts to lag and sometimes won't even take a picture in 15-30 seconds, and sometimes it won't take a picture at all. I tried to force close and it still won't take pictures. Tried to restart the phone and it didn't work. I let it cool down for a fee minutes and it works again like normal.

    I have also had issue of the camera app closing on its own.
    same here - I was trying to shoot video on a hot day, and the phone just basically locked up in the camera app, frames stuttering and I could not get out - sure wish there were a removable battery!

    I do have a case on, and maybe that contributes- but no reason this phone should heat up like this.
    08-13-2016 08:05 AM
  13. cupofcloud's Avatar
    mine heated up during testing the video camcorder out at a recent concert. got damn near 110 degrees. That can't be good for battery life. I'm not much of a picture/video taker though, but still.
    From what I've gathered Motorola is aware of the issue and even pushed an ota update for their customers in India. There's some that say the ota update fixed it and others that say it hasn't fixed the issue. Maybe nougat update will get everything smooth and cool, but I don't know... not sure how that stuff works.
    08-19-2016 09:07 PM
  14. RoccoH's Avatar
    yesterday my Moto Camera app was updated to version 6.0.43.10 dated 26 August 2016. Hoping the bug fixes will resolve the heating issue
    cupofcloud likes this.
    09-07-2016 03:04 AM
  15. cupofcloud's Avatar
    yesterday my Moto Camera app was updated to version 6.0.43.10 dated 26 August 2016. Hoping the bug fixes will resolve the heating issue
    Yeah I got that update too, I didn't even think at the time that maybe it'll have a fix for the camera heat issue. Hopefully it does. I haven't tested it myself yet. Next time I use the video camera I'll pay attention.
    09-08-2016 11:48 AM

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