1. Lucy Davies's Avatar
    Mum was browsing Facebook fine on her new Moto G4 but she cleared the data & cache by accident & now we can't seem to log in at all no matter what we do. We have tried lots of different methods but can't seem to get in. We tried Facebook to send a code to log in but the code never arrives. What else can we do?
    01-29-2017 07:20 PM
  2. B. Diddy's Avatar
    What happens when she tries to log in -- does it give an error message, or does it ask for some kind of confirmation code? Does it give any other option to receive the confirmation code (like via a backup email, rather than text message)?
    01-29-2017 09:34 PM
  3. Lucy Davies's Avatar
    There is no error code & no other way to send the confirmation code to another email. The only email on her account is her Gmail. She has 3 Facebook accounts but only uses one (need to delete the other two) but when we ask Facebook to send the code it never arrives. Sucks she can't remember her password. We click on forgot password & there's a way to get to her account by finding a friend so she types her email or phone number in & comes up with the wrong account so we click not me then it asks for a friend so type my name in then it brings up all 3 of her accounts we click on the right one & it says Facebook will send you a code to this email address but it never arrives. We have checked all of gmails folders for this code too but nothing.
    01-30-2017 07:15 AM
  4. B. Diddy's Avatar
    You've already gone through these steps, right? https://www.facebook.com/help/132243...ef=faq_content. Did she have to answer a security question?
    01-30-2017 10:10 AM
  5. Lucy Davies's Avatar
    I'm trying that tonight after work. Think that's the only thing I haven't tried.
    01-30-2017 11:39 AM
  6. Lucy Davies's Avatar
    No security question showed up. I've filled out the form & they emailed me saying what other info they needed so I gave that info to them but how long will it take to get a reply?
    01-30-2017 05:58 PM
  7. B. Diddy's Avatar
    Sorry, I don't know. Hopefully soon!
    01-30-2017 07:21 PM
  8. Lucy Davies's Avatar
    Had a reply this morning & managed to get into her account via the Facebook app. The correct account too. Thanks for your help.
    B. Diddy likes this.
    01-31-2017 05:22 AM
  9. B. Diddy's Avatar
    Great! Did they have to do some sort of voodoo magic, or was there a setting that we missed?
    01-31-2017 09:49 AM
  10. Lucy Davies's Avatar
    😄 voodoo magic love it. I dunno what Fecebook did but sent us a link to reset her password. Didn't miss any settings anywhere.
    B. Diddy likes this.
    01-31-2017 06:07 PM

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