1. AC Question's Avatar
    Hello. I'm having an issue with my Moto G4 that I bought 3 months ago. Last week my Moto was working fine. Then I turned on the screen and it was a mesh of gray and diffrent colored pixels, but it still responded to touch as I could hear the notifications and vibrated when I entered my password and shuffled throught the app drawer. I tried force rebooting the phone and it would always result in the same gray screen. By the end of the day the screen wouldnt turn on at all. I thought the battery had died so I charged it. The phone has power as I hear notifications and my alarm still goes off at the same time. It also responds to gestures such as the light karate chop. I haven't tried factory resetting because I cant see anything on the screen. Im not sure if this is a hardware issue or it was due to and update.
    07-08-2017 12:43 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if you can boot into Recovery and wipe the cache partition: https://mobilesupport.lenovo.com/us/...ution/MS110588. If the screen still doesn't turn on, then it's a hardware failure. Is the phone under warranty? If so, contact Lenovo.
    07-08-2017 03:22 PM

Similar Threads

  1. Is my unlocked Moto G4 XT 1625 compatible with Mint Sim?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 07-08-2017, 03:32 PM
  2. S7 Severe Battery Drain Issue Android 7.0
    By AC Question in forum Samsung Galaxy S7
    Replies: 2
    Last Post: 07-08-2017, 03:27 PM
  3. How to remove new menu that appears in lock screen
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 07-07-2017, 11:10 PM
  4. Black screen and blue light what do I do ?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 07-07-2017, 09:02 PM
  5. Fingerprint scanner issue?
    By swagglepuff in forum Samsung Galaxy S8 & S8+
    Replies: 0
    Last Post: 07-07-2017, 08:03 PM
LINK TO POST COPIED TO CLIPBOARD