09-10-2019 01:49 PM
34 12
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  1. ChangeAgent's Avatar
    My Moto G (2nd generation) with 4G LTE fails to shut down when I push the power button. This happens intermittently. I push the button, it vibrates and that is it. I do not get the screen to confirm I want to turn it of.

    Now I found on the web ways to force it to shut down but like to know if there is a permanent fix, or a special way to shut down this phone other than what I found on the web.

    Thanks.
    09-08-2019 01:48 AM
  2. B. Diddy's Avatar
    Does this happen in Safe Mode as well? https://motorola-global-portal.custh...p/30,6720,9151
    09-08-2019 02:07 AM
  3. ChangeAgent's Avatar
    as I do not get the screen to confirm shut down, I can not boot in safe-mode. Or is there an other trick?

    and do not forget the problem is intermittent.
    09-08-2019 02:17 AM
  4. B. Diddy's Avatar
    Hmm, good point. On a lot of phones, you can also boot into Safe Mode by pressing and holding Vol Down during the boot process. Force a shutdown by pressing and holding Power for about 20 seconds (hopefully that works), then power on again, this time pressing and holding Vol Down as mentioned above. If successful, you should see Safe Mode in the lower left or right corner of the screen.
    09-08-2019 02:24 AM
  5. ChangeAgent's Avatar
    yes that worked I got in to safe mode. and could power down that way.
    09-08-2019 02:48 AM
  6. B. Diddy's Avatar
    Ok, so boot back into normal mode (which means just power up again normally), and see if the problem comes back. If it does, then something you installed is causing that issue. The challenge is to figure out which app. If this only started recently, then start uninstalling your most recently installed or updated apps until the problem goes away.
    09-08-2019 03:09 AM
  7. ChangeAgent's Avatar
    Thanks.

    I installed nothing before this started to happen. Have not loaded new Apps for a long time. I have loaded updates of Apps though. Could it be that? There again I have a second one of these with the same software installed and it does not have this problem. Software is up to date. Any other suggestions?

    PS there what is the latest OS for this phone? Maybe it is that.
    09-08-2019 03:16 AM
  8. B. Diddy's Avatar
    It could be an update to an app, or it could be something funky with the firmware. Try wiping the system cache partition: https://support.motorola.com/in/en/documents/MS100135/
    09-08-2019 12:24 PM
  9. ChangeAgent's Avatar
    I did that, followed the instructions in the link, get to the 'Android in distress ( logo with Exclamation mark)', and do not get past it following the instructions.

    Any other tricks to do this?
    09-08-2019 01:34 PM
  10. B. Diddy's Avatar
    The Power and Vol Up button combo at that stage can be a little tricky. Press and hold Power, then press Vol Up, then release both.

    One possibility here is that your Power button is faulty, which might be why you're having trouble getting the Power Off menu to show up, or to get to the Recovery Menu.
    09-08-2019 08:10 PM
  11. Javier P's Avatar
    Also, in most Moto phones you can get into the recovery menu after the 'no command' screen if you hold the power button for 3-5 seconds and then press and release volume up.
    09-08-2019 08:16 PM
  12. ChangeAgent's Avatar
    nope that does not work either.
    09-09-2019 01:36 AM
  13. mustang7757's Avatar
    nope that does not work either.
    Try enable accesbilty menu with floating icon it should have power off device option.
    09-09-2019 01:39 AM
  14. mustang7757's Avatar
    Also if you use a case make sure it's not interfering with the buttons, try without the case see how button feel they can get sticky or stuck run a wet paper towel along it to free it up from any kind of build up.
    09-09-2019 01:42 AM
  15. ChangeAgent's Avatar
    Try enable accesbilty menu with floating icon it should have power off device option.
    Not sure I understand that instruction. Where to find and how to do?
    09-09-2019 02:10 AM
  16. ChangeAgent's Avatar
    Also if you use a case make sure it's not interfering with the buttons, try without the case see how button feel they can get sticky or stuck run a wet paper towel along it to free it up from any kind of build up.
    No case, and buttons move freely. good tip though.
    mustang7757 likes this.
    09-09-2019 02:11 AM
  17. mustang7757's Avatar
    Not sure I understand that instruction. Where to find and how to do?
    Go into phone settings , then scroll down to accessibility and tap , activate menu and return to the home screen should be a floating icon which you should be able to.open and access power off , recent apps ect..
    No case, and buttons move freely. good tip though.
    Your welcome ..sometimes it happens
    09-09-2019 02:16 AM
  18. mustang7757's Avatar
    This is the screenshot of accessibility menu , can type assistant menu in the phone settings search bar to get there fasterMoto G (2nd generation) with 4G LTE fails to shut down-screenshot_20190909-022739_accessibility.jpeg
    09-09-2019 02:31 AM
  19. ChangeAgent's Avatar
    nope that does not work either.

    Just got it to work. Took the back of the phone and did a bit of dust removing and bingo!
    09-09-2019 02:36 AM
  20. ChangeAgent's Avatar
    ...however clearing the cache did not solve the problem.
    09-09-2019 02:44 AM
  21. ChangeAgent's Avatar
    then scroll down to accessibility and tap , activate menu
    I do not see anywhere that allows me to activate the menu. Remember this phone is on OS6 maybe that is why?
    09-09-2019 02:49 AM
  22. mustang7757's Avatar
    I do not see anywhere that allows me to activate the menu. Remember this phone is on OS6 maybe that is why?
    Can you show a screenshot of your accessibility settings ?
    09-09-2019 09:21 AM
  23. ChangeAgent's Avatar
    here you go, hope it helps

    Moto G (2nd generation) with 4G LTE fails to shut down-screenshot_20190909-161820.png
    Moto G (2nd generation) with 4G LTE fails to shut down-screenshot_20190909-161903.png
    Moto G (2nd generation) with 4G LTE fails to shut down-screenshot_20190909-161911.png
    09-09-2019 10:26 AM
  24. mustang7757's Avatar
    here you go, hope it helps

    Click image for larger version. 

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    I wonder if turn App manager toggle on if give you the option ? What android version you on?
    09-09-2019 11:58 AM
  25. ChangeAgent's Avatar
    I wonder if turn App manager toggle on if give you the option ? What android version you on?
    nope that does not do it, and it is a third party app fyi.

    I am 6 the highest this phone can do.
    09-09-2019 03:11 PM
34 12

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