06-10-2020 08:34 AM
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  1. ayoung101's Avatar
    hi all, i have a moto g7, have been using it for ~6 months now. recently, every single person i talk to on the phone complains about hearing their own voice as an echo about a half second after they say it. there is no echo on my side. i switched phones with my wife to see for myself, and sure enough, every single thing that is said is echoed exactly back into their ear piece. looking further, it ONLY happens during regular phone talking. it does not echo during bluetooth calls, it does not echo with a plugged in headset/earphones, it does not echo when on speakerphone. it only echoes during normal phone calls directly through the phone while not on speakerphone. for grins, i also tried to make phone calls through wi-fi apps like facebook messenger/what's app. there is no echo through those apps. it ONLY echoes during normal phone calls through my network (AT&T). my wife has the exact same phone that we got on the exact same day, and only i get the problem (it's not a signal or network problem since she has no problems from the same house/tower/age and model of phone). i have also tried it on different towers (my job is ~20 miles away from the house), and have the same problem.



    i have already removed the protective case, re-started the phone multiple times, tried it in SAFE MODE, removed/reset the SIM card, and even did a full factory reset without re-installing any apps. i still have the problem. i was assuming it was a hardware issue, but then i would think that it should have the same problem when talking on wi-fi apps...but it doesn't. i am completely out of further ideas. please help!
    06-05-2020 01:40 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You're not using MotoSpeak, right? https://support.motorola.com/us/en/p...uments/MS57352. If not, then look around your system settings or Phone app settings to see if there's an option for noise cancellation or noise reduction. If there is, play around with that a little bit.

    Did you also try toggling wi-fi calling off or on (depending on what your usual default is), and also VoLTE (which can be called Advanced Calling, HD Voice, Enhanced LTE, and other impressive-sounding terms)?
    Laura Knotek likes this.
    06-05-2020 09:35 PM
  3. mustang7757's Avatar
    Do you have in phone app setting noise reduction toggle?
    Laura Knotek likes this.
    06-05-2020 10:20 PM
  4. Laura Knotek's Avatar
    @Javier P Would you be able to offer any assistance here?
    mustang7757 likes this.
    06-05-2020 10:44 PM
  5. mustang7757's Avatar
    @Javier P Would you be able to offer any assistance here?
    Oh Yeah ...Javier
    06-05-2020 10:51 PM
  6. Javier P's Avatar
    hi all, i have a moto g7, have been using it for ~6 months now. recently, every single person i talk to on the phone complains about hearing their own voice as an echo about a half second after they say it. there is no echo on my side. i switched phones with my wife to see for myself, and sure enough, every single thing that is said is echoed exactly back into their ear piece. looking further, it ONLY happens during regular phone talking. it does not echo during bluetooth calls, it does not echo with a plugged in headset/earphones, it does not echo when on speakerphone. it only echoes during normal phone calls directly through the phone while not on speakerphone. for grins, i also tried to make phone calls through wi-fi apps like facebook messenger/what's app. there is no echo through those apps. it ONLY echoes during normal phone calls through my network (AT&T). my wife has the exact same phone that we got on the exact same day, and only i get the problem (it's not a signal or network problem since she has no problems from the same house/tower/age and model of phone). i have also tried it on different towers (my job is ~20 miles away from the house), and have the same problem.



    i have already removed the protective case, re-started the phone multiple times, tried it in SAFE MODE, removed/reset the SIM card, and even did a full factory reset without re-installing any apps. i still have the problem. i was assuming it was a hardware issue, but then i would think that it should have the same problem when talking on wi-fi apps...but it doesn't. i am completely out of further ideas. please help!
    Welcome to the forums. Many times this kind of problem is related to call recording features, from the stock dialer or third party apps. All your troubleshooting has eliminated any possible conflict with a third party app so we can focus on the stock dialer.

    You said that the problem started recently, maybe after a recent update for the Phone app? Try this, long press the Phone/Dialer icon, tap "i" (info), tap the three dots top right on the Phone screen and select "Uninstall Updates". Make a phone call straight away and see if it made any difference.

    To avoid the app updating in the background make sure that the Auto update apps option is disabled in the Play Store.

    Another thing to try could be setting the in-call volume lower.

    Tell us how it goes.
    06-06-2020 07:13 AM
  7. ayoung101's Avatar
    Welcome to Android Central! You're not using MotoSpeak, right? https://support.motorola.com/us/en/p...uments/MS57352. If not, then look around your system settings or Phone app settings to see if there's an option for noise cancellation or noise reduction. If there is, play around with that a little bit.

    Did you also try toggling wi-fi calling off or on (depending on what your usual default is), and also VoLTE (which can be called Advanced Calling, HD Voice, Enhanced LTE, and other impressive-sounding terms)?
    no, using the standard phone app that came with the phone. i also tried 2 different apps from the play store, but the exhibit the same issue. i see no option in the phone app settings for noise cancellation/reduction. and i'm not sure how to do wi-fi calling through the normal phone app, to be honest. i can do wi-fi calling through facebook messenger/what's app/etc, but not normal phone calls with this phone model, as far as i'm aware (if i am wrong, please tell me how).
    06-06-2020 12:56 PM
  8. ayoung101's Avatar
    Do you have in phone app setting noise reduction toggle?
    not that i can find in the settings.
    06-06-2020 12:57 PM
  9. ayoung101's Avatar
    Welcome to the forums. Many times this kind of problem is related to call recording features, from the stock dialer or third party apps. All your troubleshooting has eliminated any possible conflict with a third party app so we can focus on the stock dialer.

    You said that the problem started recently, maybe after a recent update for the Phone app? Try this, long press the Phone/Dialer icon, tap "i" (info), tap the three dots top right on the Phone screen and select "Uninstall Updates". Make a phone call straight away and see if it made any difference.

    To avoid the app updating in the background make sure that the Auto update apps option is disabled in the Play Store.

    Another thing to try could be setting the in-call volume lower.

    Tell us how it goes.
    tried it, still has the problem. :-(
    06-06-2020 12:58 PM
  10. mustang7757's Avatar
    not that i can find in the settings.
    The phone app setting correct not system setting?
    06-06-2020 12:58 PM
  11. Javier P's Avatar
    tried it, still has the problem. :-(
    Ugh. Do they get the same echo if you enable the speaker?
    06-06-2020 01:07 PM
  12. ayoung101's Avatar
    The phone app setting correct not system setting?
    i did both the phone app settings as well as the system settings. i went through every single option in the phone settings and there is nothing about noise reduction/cancellation. i also went through as many system settings as i could find and couldn't find anything about it either.
    06-06-2020 01:09 PM
  13. mustang7757's Avatar
    i did both the phone app settings as well as the system settings. i went through every single option in the phone settings and there is nothing about noise reduction/cancellation. i also went through as many system settings as i could find and couldn't find anything about it either.
    Your calls made through WiFi calling?
    06-06-2020 01:39 PM
  14. ayoung101's Avatar
    Ugh. Do they get the same echo if you enable the speaker?
    no echo through the speakerphone, wired headset, or bluetooth. just while on the normal phone-to-ear phone call.
    06-06-2020 02:46 PM
  15. ayoung101's Avatar
    Your calls made through WiFi calling?
    no echo when calling through wi-fi apps like facebook messenger/what's app. just through the normal phone network (AT&T in my case), and only when the phone is up to my ear. it doesn't echo when using speakerphone, wired headset, or blue tooth. and my wife's phone doesn't have the problem from the same location on the same cell tower with the same phone, so i don't believe it's an ATT problem either.
    06-06-2020 02:48 PM
  16. mustang7757's Avatar
    no echo when calling through wi-fi apps like facebook messenger/what's app. just through the normal phone network (AT&T in my case), and only when the phone is up to my ear. it doesn't echo when using speakerphone, wired headset, or blue tooth. and my wife's phone doesn't have the problem from the same location on the same cell tower with the same phone, so i don't believe it's an ATT problem either.
    Not wifi apps , in pull down notification panel toggle for it , is it off?Caller hears echo of their own voice 100% of the time, what can be done to stop it?-20200606_160051.jpegCaller hears echo of their own voice 100% of the time, what can be done to stop it?-screenshot_20200606-155953_wi-fi-20calling.jpeg
    06-06-2020 03:01 PM
  17. Javier P's Avatar
    no echo through the speakerphone, wired headset, or bluetooth. just while on the normal phone-to-ear phone call.
    There's this old thread about the same issue. Everything indicates that there's a problem with the noise reduction mic, locate it and test covering it while on a call.

    Are you using a case? For some people removing it signed the problem.

    A weird workaround is the other person switching the speaker on & off.

    https://forums.androidcentral.com/mo...o-only-me.html
    Laura Knotek likes this.
    06-06-2020 03:27 PM
  18. ayoung101's Avatar
    Not wifi apps , in pull down notification panel toggle for it , is it off?Click image for larger version. 

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    i don't have that option in my pull down menu, including when i edit it to see all the available options. maybe it's not available on a moto g7?
    06-06-2020 03:39 PM
  19. ayoung101's Avatar
    There's this old thread about the same issue. Everything indicates that there's a problem with the noise reduction mic, locate it and test covering it while on a call.

    Are you using a case? For some people removing it signed the problem.

    A weird workaround is the other person switching the speaker on & off.

    https://forums.androidcentral.com/mo...o-only-me.html
    the hole at the bottom of my screen on the front of the phone (see attached picture) seems to have some effect covering/uncovering...but i assume that is the primary mic? not sure why it would make a difference while using speakerphone, since the same mic should be used. as for removing the case, tried it, no effect. both phones can cycle speaker on/off, no effect. also...i CANNOT locate any noise reduction settings anywhere in my phone, searching doesn't help, google search doesn't help. everything i find online tells me to click on settings options that DO NOT EXIST on my phone. anyone have experience on MY EXACT PHONE MODEL? motorola moto G7.

    Caller hears echo of their own voice 100% of the time, what can be done to stop it?-speaker-hole.jpg
    06-06-2020 04:23 PM
  20. mustang7757's Avatar
    i don't have that option in my pull down menu, including when i edit it to see all the available options. maybe it's not available on a moto g7?
    Ok possible also your carrier don't support it on that phone also.
    06-06-2020 04:25 PM
  21. Javier P's Avatar
    the hole at the bottom of my screen on the front of the phone (see attached picture) seems to have some effect covering/uncovering...but i assume that is the primary mic? not sure why it would make a difference while using speakerphone, since the same mic should be used. as for removing the case, tried it, no effect. both phones can cycle speaker on/off, no effect. also...i CANNOT locate any noise reduction settings anywhere in my phone, searching doesn't help, google search doesn't help. everything i find online tells me to click on settings options that DO NOT EXIST on my phone. anyone have experience on MY EXACT PHONE MODEL? motorola moto G7.

    Click image for larger version. 

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    The noise cancellation mic is located at the top of the phone, number 1 on the screenshot.

    Caller hears echo of their own voice 100% of the time, what can be done to stop it?-screenshot_20200606-183035.jpeg
    Scott337 and Laura Knotek like this.
    06-06-2020 04:31 PM
  22. B. Diddy's Avatar
    What if you go to your system settings and search for "wi-fi calling"? Here's AT&T's support page: www.att.com/support/article/wireless/KM1063258
    06-06-2020 04:35 PM
  23. ayoung101's Avatar
    The noise cancellation mic is located at the top of the phone, number 1 on the screenshot.

    Click image for larger version. 

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    it's definitely #8 in that picture that makes the difference when i cover/uncover. #1 does nothing. so it appears i have a band-aid...what now?
    06-06-2020 04:36 PM
  24. Laura Knotek's Avatar
    If you've only had the phone for 6 months, then you should be able to make a warranty claim to have it repaired.
    Scott337 and mustang7757 like this.
    06-07-2020 12:57 AM
  25. ayoung101's Avatar
    If you've only had the phone for 6 months, then you should be able to make a warranty claim to have it repaired.
    should be able to, yes. but they were very clear that any sign of physical damage completely voids the warranty, even if it is unrelated damage. and i dropped it and cracked the screen a while back (long before the echo problem started). the screen works perfectly, but is definitely cracked (even under the screen protector). i assume they will void the warranty for that and i would have to pay to fix the echo problem...which is crazy cuz it's only a $200 phone to begin with. i suppose it's worth a shot though...
    06-07-2020 11:23 AM
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