1. Android Central Question's Avatar
    The above phone has become unresponsive. On start up after the Moto blue screen it then changes to different colours for about 15 - 20 secs before going to a black screen saying phone starting. The home screen then appears but without the green background and with none of the three buttons at the bottom. If I select say settings it will go to that but I cannot return from it. The only way is to restart the phone. Also if you try to reply to a text it won't let you and if you try to do a search in any section it does not put up the keyboard. I think it is a major software problem unless anyone can suggest any alternative
    07-18-2020 04:51 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? Using Safe Mode on the moto g7 play

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    Scott337 likes this.
    07-18-2020 11:52 AM
  3. mustang7757's Avatar
    If safe mode same , do factory reset
    07-18-2020 09:56 PM

Similar Threads

  1. Replies: 2
    Last Post: 07-18-2020, 09:55 PM
  2. Replies: 6
    Last Post: 07-18-2020, 09:44 PM
  3. Help with restoring WhatsApp messages from old to new phone?
    By Sim8 in forum General Help and How To
    Replies: 6
    Last Post: 07-18-2020, 01:05 PM
  4. Moto G7 Play, Cannot return to home screen.
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 07-18-2020, 04:51 AM
  5. Replies: 0
    Last Post: 07-18-2020, 03:45 AM