[Nitin CR]

Hi All,

I have a Moto G first gen, yday night got the update and its done, however post which the operator data is NOT working. Its just WiFi which is working.
What I have done:
Updated to Lollipop - Thru WiFi
Checked - Operator Data Not Working

Solutions which I did, which was recieved from Google Plus community & Moto Care Agent (Live Chat)
1. Cleared Cache
2. Did a soft reset & rebooted With Sim & Without Sim
3. Did a hard reset & rebooted with Sim & Without SIM

I have been trying all methods to get this going, but of no use. Kindly help! I wouldn't hesitate to go back to Kit Kat now!

[B. Diddy]

Welcome to Android Central! What do you mean by Operator Data? Do you mean mobile data (3G/4G)? Have you checked your APN settings to make sure they match your carrier's settings?

[Nitin CR]

Thank you.
Yes I mean mobile data, checked the APN settings too, my SIM works well on my wife's windows phone.

[B. Diddy]

Hmm, not sure what else to suggest. What did Moto Care say after you did all of that?

[Nitin CR]

The latest feedback, is they agree that they have this issue, & said they are working on it & would be resolved soon, when asked how soon? They had no reply

[Nitin CR]

An update:

Spoke to Moto care again as its been now three days since the update. They asked me to visit a local authorized service ctr, which I did. Being there one of the executives at the ctr told me that they would need the pone for about a week as they have to check the mother board! I was surprised as why that, when it was working very well till the update. So he said they would check & also check the s/w to see for issues.

I'm a little not happy about the whole thing & Im yet to give this phone there. So any thoughts? Or do you have any updates?

[Javier P]

Just a thought. After the factory reset, did you update your apps automatically before testing the mobile network? I've read that some people had the same problem and the culprit was a locker app (I don't remember which one).

You can take a look at this Google forum. Different fixes for the same problem.

https://productforums.google.com/for...us/enLbrvYA8cg

[B. Diddy]

If Javier P's suggestion doesn't pan out, then go with the Moto service center. If it were me, I'd be glad they agreed it was a problem and would look into it in that much detail. It would presumably be covered under warranty. It's much better than having a store tell you there's no problem, or that there isn't anything they can do!

[Nitin CR]

Thanks for the link, I checked & tried but of no use. I had a launcher DoDo i have uninstalled the same & the phone locker too

[Nitin CR]

If Javier P's suggestion doesn't pan out, then go with the Moto service center. If it were me, I'd be glad they agreed it was a problem and would look into it in that much detail. It would presumably be covered under warranty. It's much better than having a store tell you there's no problem, or that there isn't anything they can do!

Im not sure Im still pondering on the fact why did they say it would be an issue with the mother board? The other issue with my phone is SIM 1 slot is not working as my son tampered it & so my warranty is lost.

[Javier P]

Im not sure Im still pondering on the fact why did they say it would be an issue with the mother board? The other issue with my phone is SIM 1 slot is not working as my son tampered it & so my warranty is lost.

Being a dual SIM there's a couple of things you could try. Maybe the update changed you previous settings.

Go to settings - SIM cards. Tap on "mobile data", not on the switch, on the text. A little menu will pop up. Make sure that the right sim is checked.

After that check that "preferred network type" is correct (2g for the broken slot and 3g for the one you use). This is in settings - more - mobile network - swipe between tabs.

[Nitin CR]

Being a dual SIM there's a couple of things you could try. Maybe the update changed you previous settings.

Go to settings - SIM cards. Tap on "mobile data", not on the switch, on the text. A little menu will pop up. Make sure that the right sim is checked.

After that check that "preferred network type" is correct (2g for the broken slot and 3g for the one you use). This is in settings - more - mobile network - swipe between tabs.

Whn i tap on the text of mobile data on the SIM, there is no menu popping up, I can select the SIm which would just take me to the colour of the SIM & an option to change the SIM name. The SIM1 where I dont have a SIM card inserted (As it doesnt work) is not highlighted.

[Benjamin Mackie]

Try booting into Lollipop safe mode and then switch on data and then automatically register on your preferred network.

Then switch off phone and reboot into normal mode.

This solved the prob for me.

Boot into safe mode: Switch off phone as normal but when the dialogue comes up, press and hold this dialogue.

[Nitin CR]

Try booting into Lollipop safe mode and then switch on data and then automatically register on your preferred network.

Then switch off phone and reboot into normal mode.

This solved the prob for me.

Boot into safe mode: Switch off phone as normal but when the dialogue comes up, press and hold this dialogue.

Im going to try this tonight! thanks for the update

[Saravanan Manoharan1]

I am exactly facing the similar problems like your but the phone is moto E.

The SIM 1 slot is not working as I played with different SIM insertions.
The mobile date is not working at all after upgrading to lollipop. This is the major issue.

Have you resolved the issues in your phone?

Thanks,
Sarmano.

[Jaimini P]

Im not sure Im still pondering on the fact why did they say it would be an issue with the mother board? The other issue with my phone is SIM 1 slot is not working as my son tampered it & so my warranty is lost.

Your son is innocent. Even I doubted my son in the beginning, until I saw in the forums that a number of people who did this update had the same issue. I have the following problems.

SIM slot 1 not recognized
Mobile internet (data) does not work

If you have a solution, please post it so that everyone can benefit from that. None of the methods i came across in forums worked for me yet.

[Looby18]

Your son is innocent. Even I doubted my son in the beginning, until I saw in the forums that a number of people who did this update had the same issue. I have the following problems.

SIM slot 1 not recognized
Mobile internet (data) does not work

If you have a solution, please post it so that everyone can benefit from that. None of the methods i came across in forums worked for me yet.

I had this issue and found that the lollipop upgrade had defaulted mobile data to 'off'. I went into 'settings' then 'data usage' and chose the mobile data tag. Then set mobile data on. This sorted it for me

[dixitrohit01]

i also tried this trick. but unable to register on mobile network. my phone is receiving any signal from operator... plz help