1. DannyHeard's Avatar
    My phone just turned itself off and is now stuck on the the boot screen with the blue Motorola logo. I have wiped cache partition and done factory reset and both have done nothing. Thanks in advance for any help

    Posted via the Android Central App
    01-10-2016 02:02 AM
  2. roundwound5's Avatar
    Are you able to hard boot into recovery mode?

    Press and hold the Volume Down and Up buttons simultaneously then press the Lock/Power button for a few seconds. This should restart your Moto G to a black screen with a boot menu.
    You can then select boot options using the volume down button and press the Volume Up button to choose your selection.
    If your device can reach this point I recommend trying the Normal Powerup option first to see if things go back to normal.
    01-12-2016 11:53 AM

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