1. AC Question's Avatar
    when i put in the united state for english i press start and then takes me to about your privacy and i press accept and continue takes me to backup assistant and thats as far as i get
    01-10-2017 12:19 AM
  2. Tim1954's Avatar
    Device? Software?
    01-10-2017 12:29 AM
  3. sierramishler's Avatar
    ok listen my phone ****ed up some how and when i turn it on i cant do anything. it says set up wizard welcome i press start takes me too about your privacy and i click accept and continue takes me to backup assistant and contacts

    i cant do anything frm their
    01-10-2017 12:52 AM
  4. Tim1954's Avatar
    What device do you have and do you know the software version...
    01-10-2017 04:05 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! Duplicate threads merged. Since the other thread was in the Moto G (2015) forum, this is the 3rd gen Moto G, correct?

    What options do you see in the Backup Assistant screen? It sounds like the phone is from Verizon -- are you still on the Verizon network?
    01-10-2017 01:35 PM
  6. acejavelin's Avatar
    You should try an external factory reset in recovery... https://motorola-global-portal.custh...p/30,6720,9390
    01-10-2017 06:53 PM
  7. sierramishler's Avatar
    Yes its third generation sorry about that... And it was a safelink phone but its a Motorola g 3rd generation and so I lost my account for what happened I tried to go threw them they couldn't do it so now its just a regular Motorola g 3 and the screen I'm stuck on says backup assistance and contacts gives me the option to sync now I tried but said the WiFi went out and says try again but it dies it no matter what and then it says you can visit www.Verizon wireless.com/buck up assistant to access your account and I don't have a account for it
    01-10-2017 08:56 PM
  8. B. Diddy's Avatar
    Those Lifeline phones probably can't be used on any other network -- they're usually locked down pretty tight.
    01-10-2017 11:03 PM

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