1. moto g4 hell's Avatar
    I changed the pattern lock on my Moto G4, it accepted the new pattern.

    However when I locked the phone and tried to unlock the phone with the pattern it would not unlock.

    I have tried many options for unlocking the phone using the Android Device Manager to no avail.

    I have tried the lock your device and change password option but it says "your device is locked already locked with a password so we have not changed it" or words to that effect.

    Has anyone else had this problem and found a work around?

    Is it a glitch in the Motoraola or Android programming?
    04-07-2017 12:54 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you try your old pattern as well?
    04-07-2017 01:37 PM
  3. moto g4 hell's Avatar
    Hello B.Diddy,

    Thank you for your reply that was the first thing I tried but there is no harm in trying again.
    04-09-2017 11:27 AM
  4. moto g4 hell's Avatar
    Hello B.Diddy,

    I retired the old pattern again and no it did not work.

    I think it is a fault in the Motorola programming myself but they won't admit that if they've left a glitch in the OS that effectively bricks your phone.
    04-16-2017 03:56 AM
  5. B. Diddy's Avatar
    I wish I could help more, but if it's not accepting your pattern, and if it doesn't ask for your Google account information after enough failed unlock attempts, then I'm afraid you're stuck.
    04-16-2017 11:11 AM

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