[lgbalfa]

Every few days, even though I delete / remove "Duo" from my accounts on this phone, it keeps re-appearing.

I don't want it on my phone and it is very annoying that it keeps coming back.

How do I get rid of it completely?

Thanks

[B. Diddy]

Was Duo preinstalled on the phone? If so, can you Disable it in Settings>Apps​?

[lgbalfa]

Yes - preinstalled.

Every time I go to "remove account" it always comes back.

It is even listed in "Disabled apps" but keeps coming back.

[B. Diddy]

If you don't use Duo at all, have you tried deleting your Duo account (in the Duo app's settings)?

[mustang7757]

What is weird is that I never even had a Duo account set-up so what I just did was set one up and then I just deleted it.

As you can see from my previous post, I disabled it but it still keeps coming back.

Attachment 304524

I would recommend you block your number and repost the screenshot

[lgbalfa]

How do you block your number?

[mustang7757]

How do you block your number?

Erase your current picture and edit it through your gallery by blacking it out with editing tools there

[Laura Knotek]

How do you block your number?

Erase your current picture and edit it through your gallery by blacking it out with editing tools there

I've edited the screenshot to remove the personal information.

[mustang7757]

I've edited the screenshot to remove the personal information.

Thank you

[Laura Knotek]

Thank you

You're welcome. Thanks for noticing that.

[lgbalfa]

Sorry if this seems like a simple question but where do you remove your current picture from?

[B. Diddy]

I've edited the screenshot to remove the personal information.

I still see the phone number.

[mustang7757]

Sorry if this seems like a simple question but where do you remove your current picture from?

Which are you using forum app or AC app?

[mustang7757]

Yeah there's one more

I still see the phone number.

[lgbalfa]

Which are you using forum app or AC app?

What do you mean?

You said I should remove the photo?

I thought you meant on my phone?

[mustang7757]

What do you mean?

You said I should remove the photo?

I thought you meant on my phone?

Here in the forums I meant

[lgbalfa]

OK, which photo am I removing and how will that fix the issue of DUO always reappearing?

[mustang7757]

OK, which photo am I removing and how will that fix the issue of DUO always reappearing?

It's to remove your phone number ,not fix Google duo.

[lgbalfa]

OK, I deleted the message showing the phone #.

Hoping someone has a fix regarding DUO.

[mustang7757]

OK, I deleted the message showing the phone #.

Hoping someone has a fix regarding DUO.

Ok cool
I'm going check my Google phone , see if j can see anything there as it close to your Moto phone

[lgbalfa]

Ok cool
I'm going check my Google phone , see if j can see anything there as it close to your Moto phone

thanks

[mustang7757]

thanks

Ok when I go into my duo app , in settings of the app 3 Dots right corner you can delete the account there and also sign out and remove Google account from duo

[mustang7757]

You can also uninstall the app ?

[lgbalfa]

How do you permanently uninstall the app?

Thanks

[mustang7757]

How do you permanently uninstall the app?

Thanks

When you long press it and tap info is there a option to uninstall it?