1. sparkyman22's Avatar
    never had any issues with phone until latest update, and now sometimes several times a day the phone will shut down with plenty of battery, it even shut down while it was plugged in, anyone else seeing this. It seem like when i touch the finger print sensor it goes black. Purchased from moto maker.
    05-22-2017 07:22 PM
  2. sparkyman22's Avatar
    Figured out the issue, the phone was shutting down because the battery is defective and puffed up, the back flimsy cover will barely go on. The phone is only four months old and I Contacted moto and they sent us a replacement and label to ship back the old phone since they decided a non-removable battery was worth saving a few bucks. $25 dollars it cost me, pretty good customer service.
    06-08-2017 11:01 AM

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