1. AC Question's Avatar
    I am using moto g4 plus. I have a screen lock app which makes my life easier. But if I use it, even though phone recognizes my finder print, it still asks for backup security pattern to unlock the screen.

    This happens only if i lock the screen using app. If i lock the screen manually, then just the finger print works.

    Is this a known issue and is there a work around?
    07-29-2016 08:18 AM
  2. frank-barnett's Avatar
    my phone asks for the pin when I first power on my phone- sounds like your screen lock app is basically doing the same thing - just every time.
    07-29-2016 12:40 PM
  3. dpham00's Avatar
    No work around. This is an android thing. Using any non stock method to lock the phone will require backup security method.
    08-01-2016 10:13 PM
  4. somnambulator's Avatar
    No work around. This is an android thing. Using any non stock method to lock the phone will require backup security method.
    correct. I thought it was a bug until I found the official bug report, where it was labeled "not a bug, working as intended". without rooting there is no way for an app to turn off your screen without being forced, specifically, to manually enter your password, pattern, or pin.

    "it's a feature, not a bug"
    08-11-2016 07:49 AM

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