1. OldNGrey's Avatar
    My new Moto G 4 Plus, August 2016 with Android 6.0.1, would not allow access to photos from a Windows 10 PC and I could not find a satisfactory solution on any forums so here are the steps that worked for me.

    Assumption: Your Windows 10 PC has already loaded the USB driver and Windows Explorer recognises the Moto G (4) but no folders are displayed.

    Solution:
    On the Moto G 4 enable Developer Options and change the default USB behavior from Charge Only to MTP File Transfer.
    Disconnect the USB cable.
    In Settings/ About Phone/ Tap Build Number (all the way on the bottom) 5 times. Developer options will be shown second from the bottom in settings. Turn on Developer options, under 'Select USB Configuration', select MTP.
    exit and plug in the USB cable.

    If USB configuration is already set to MTP and the files are not visible on the PC, disconnect the USB cable, on the Moto G 4 Plus go back to Developer Options / Select USB Configuration and change to USB charging and exit, then go back into Select USB Configuration and change to MTP.
    At top of screen under Developer option, turn Off (to avoid accidental changes to anything else).
    Exit back to settings
    Plug in USB cable
    Windows PC should now recognise Moto G (4) with Internal storage shown.

    Navigate down through this as for any hard drive.
    [Also posted on the Motorola/ Lenovo forum]
    Rinsun likes this.
    08-14-2016 09:38 PM
  2. B. Diddy's Avatar
    Welcome to Android Central, and thanks for the tip! Just curious--before you did all of this, what would happen if you connected the phone to the PC via USB, then swiped down the notification panel, tapped the USB icon, and selected MTP there? Was that an option? Or was that ineffective?
    08-15-2016 04:56 AM
  3. rn2016's Avatar
    Thank You so much for the guide, OldNGrey. My wife has the G4. On my PC already had Motorola Launcher but couldn't see files in G4. Followed the guide now is fine. I have to change from MTP to USB then back to MTP.
    08-21-2016 03:10 PM
  4. Acegadgets's Avatar
    Thank you for posting this . Just couldn't work out what was wrong.
    10-01-2016 08:56 AM
  5. woli khalil's Avatar
    Thanks, would try it out
    10-01-2016 11:56 AM
  6. recDNA's Avatar
    wow
    05-11-2017 01:38 PM
  7. Rinsun's Avatar
    My new Moto G 4 Plus, August 2016 with Android 6.0.1, would not allow access to photos from a Windows 10 PC and I could not find a satisfactory solution on any forums so here are the steps that worked for me.

    Assumption: Your Windows 10 PC has already loaded the USB driver and Windows Explorer recognises the Moto G (4) but no folders are displayed.

    Solution:
    On the Moto G 4 enable Developer Options and change the default USB behavior from Charge Only to MTP File Transfer.
    Disconnect the USB cable.
    In Settings/ About Phone/ Tap Build Number (all the way on the bottom) 5 times. Developer options will be shown second from the bottom in settings. Turn on Developer options, under 'Select USB Configuration', select MTP.
    exit and plug in the USB cable.

    If USB configuration is already set to MTP and the files are not visible on the PC, disconnect the USB cable, on the Moto G 4 Plus go back to Developer Options / Select USB Configuration and change to USB charging and exit, then go back into Select USB Configuration and change to MTP.
    At top of screen under Developer option, turn Off (to avoid accidental changes to anything else).
    Exit back to settings
    Plug in USB cable
    Windows PC should now recognise Moto G (4) with Internal storage shown.

    Navigate down through this as for any hard drive.
    [Also posted on the Motorola/ Lenovo forum]
    Thanks for the information. I will do this.
    06-26-2017 12:23 AM
  8. Rinsun's Avatar
    It did help, thanks again.It was on MTP already so I changed to USB and again to MTP.
    After the entire procedure, I hid the Developer Options again (Settings > Storage >Apps >Settings app > Clear Data - this removed only the Developer Options and nothing else changed)
    06-27-2017 03:02 AM
  9. IBB07's Avatar
    My Moto G4 was recently dropped in a puddle of water and completely submerged. Turns out after charging it, the phone still works (The phone vibrates when a call/message is received etc.) but the screen won't work. I don't believe my USB Behavior settings have been changed and I would like to salvage any data that hadn't been backed up at the time when it was damaged.

    Is there possible anyway of doing these steps as even after downloading the Motorola USB drivers onto my PC, nothing happens when I try connecting the Moto G4 to it via USB.
    10-09-2017 04:25 PM

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