Just wanted to share my experience with sending in my G⁴ Plus for repairs.
About 2 weeks ago I noticed my USB charge port was bad. If I wanted to continue to charge it I would have hold the cord a certain way.
My phone was purchased (gf bought it for me) on Amazon and is still under warranty. I called customer service and they pointed me to where to fill out a form online. Went on the Motorola site to fill out repair form. Oddly enough, the preselected hardware issues one has to select on their form didn't include broken charge port. So I selected the one for battery not holding a charge, under power issues. Moto sent an email including the free FedEx shipping label and directions of what I need to send.
I sent it on Friday to their center in Texas, and had a replacement by Tuesday. My guess is that instead of working on the device and sending it back, they just sent another phone immediately after receiving this one. I could track the status of the repair process, but when I checked the status for the first time on Monday, it said that ticket was already closed and they sent a replacement.
Anyway, quick easy service, but be careful when charging, not sure of I had a bad device or if moto G⁴s have poor quality ports.
About 2 weeks ago I noticed my USB charge port was bad. If I wanted to continue to charge it I would have hold the cord a certain way.
My phone was purchased (gf bought it for me) on Amazon and is still under warranty. I called customer service and they pointed me to where to fill out a form online. Went on the Motorola site to fill out repair form. Oddly enough, the preselected hardware issues one has to select on their form didn't include broken charge port. So I selected the one for battery not holding a charge, under power issues. Moto sent an email including the free FedEx shipping label and directions of what I need to send.
I sent it on Friday to their center in Texas, and had a replacement by Tuesday. My guess is that instead of working on the device and sending it back, they just sent another phone immediately after receiving this one. I could track the status of the repair process, but when I checked the status for the first time on Monday, it said that ticket was already closed and they sent a replacement.
Anyway, quick easy service, but be careful when charging, not sure of I had a bad device or if moto G⁴s have poor quality ports.
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