1. mobrules's Avatar
    Downloaded security update today. Phone went through normal shut down then will not restart. Power button does nothing. Power+vol down does nothing. If I plug it in I get a blinking light near the finger print sensor. It had over 90% on the battery before I downloaded update.

    Any help would be appreciated. Thank you!

    Update: tried several times with pwr+volume down and it finally started. It then completed the update and working fine. Just never had behavior like that before.

    Just fyi: the time between it shutting down and being able to restart it with pwr+vol down was about an hour. In case this happens to anyone else give it some time and don't give up. I have no idea why it acted that way.
    B. Diddy and Laura Knotek like this.
    11-07-2017 02:38 PM
  2. B. Diddy's Avatar
    Glad it started working again! That's pretty stressful.

    No need to close the thread -- it could be helpful for others who encounter the same thing.
    Laura Knotek likes this.
    11-07-2017 10:19 PM

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