1. Margo Thompson's Avatar
    I cannot get the original USB cable or any USB cable to be recognized on my Moto G4. It will charge and recognize a wall charger (not USB and not the original) When using a car charger I was able to wiggle the cord and it would charge for a minute but then lose the connection. Bought it in July. Very frustrated that I may need to have service already.
    Anyone else having this problem? Any solution other than a likely hardware weakness?
    09-19-2016 02:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Use a can of compressed air to blow out the microUSB port, in case there's some debris in there. If it's clear and the problem persists, then the actual port might be faulty.
    09-21-2016 02:54 AM
  3. Margo Thompson's Avatar
    Thank you, I did use the canned air. I've found that now it will only charge on one particular charger in my home (not the Moto one that came with the phone). I have requested a warranty repair as I'm sure this is not a software or a problem I can fix on my own.
    09-21-2016 10:30 AM
  4. B. Diddy's Avatar
    In your first post, you said that it will "recognize a wall charger (not USB and not the original)." Can you explain this in more detail? Do you mean that the wall charger is the kind that doesn't detach into a separate cable and wall plug?
    09-21-2016 11:53 AM
  5. Margo Thompson's Avatar
    When I first noticed the problem I thought it was the detachable USB kind that would not charge the phone. However, I've since decided that it's any charger. Sorry for the confusion.
    09-21-2016 12:02 PM

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