1. peterjens's Avatar
    I have two contacts that often send group messages of which I am part of. I get a notification on my Moto G4 that a MMS is ready to download. When I click on the message, the icon shows activity but fails to download leaving a message in red saying it can't be downloaded and that I should try again. The two people have android phones. I have talked to the carrier tech team of Consumer Cellular and then helped me set up Cellular Network Settings>Access Point Names thinking that would solve the problem but it has not. Any ideas?
    Thanks in advance.
    02-20-2017 07:53 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Your mobile data (3G/4G) is on, correct?
    02-20-2017 10:47 PM
  3. peterjens's Avatar
    yes.
    02-20-2017 11:29 PM
  4. B. Diddy's Avatar
    Check your APN settings against what's on their website. Go here and type APN in the question box, then select the only option. https://www.consumercellular.com/help/billing
    02-21-2017 11:01 PM

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