1. liam06's Avatar
    Hi guys,

    So I bought a brand new Moto G4 in Germany a few months ago but I live in Bosnia. Whenever I activate mobile data I can send and receive messages via Viber or Messenger but cannot send media or access any website or other app such as Instagram or Facebook. I've tried changing APN settings with no luck.
    Any help would be immensely appreciated!
    04-25-2017 04:44 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Who's your new carrier?
    04-26-2017 01:41 PM
  3. liam06's Avatar
    I bought the phone unlocked but my current carrier is BH Telecom
    04-26-2017 02:21 PM
  4. B. Diddy's Avatar
    Are these the APN settings you're using? https://www.bhtelecom.ba/2079.html
    04-26-2017 04:02 PM
  5. liam06's Avatar
    Yes they are
    04-27-2017 12:19 AM
  6. B. Diddy's Avatar
    What's the exact model number of your G4? From what I can tell there are 3 variants -- XT1622, XT1624, and XT1625, all with somewhat different band compatibility: Motorola Moto G4 - Full phone specifications

    Also, does BH Telecom offer LTE, or only 3G?
    04-27-2017 11:16 AM
  7. liam06's Avatar
    It's the XT1622 variant. They currently provide only 3G. And thank you for all your help!
    04-27-2017 12:48 PM
  8. B. Diddy's Avatar
    Go to Settings>Mobile Networks>Preferred Network Type (the exact location in the settings might be a little different depending on the phone). What is it set to?
    04-27-2017 07:02 PM
  9. liam06's Avatar
    It is set to 3G
    04-28-2017 12:12 AM
  10. B. Diddy's Avatar
    Grrrr. Ok, try this: https://www.apnsettings.org/bosnia/b...phone-android/, specifically the MMS APN settings, if you haven't already.
    04-28-2017 01:34 AM
  11. adamgilcrist's Avatar
    Check again APN setting, otherwise you will take the help from Motorola service center.
    12-11-2017 07:50 AM

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