1. rxgadget's Avatar
    Bought the G5 Plus 64GB for my son. Most of the calls we make to him get static and are hard to hear. Any advice?
    06-14-2017 08:57 AM
  2. B. Diddy's Avatar
    What's the exact model number of the phone? Is he able to make calls out?
    badcat likes this.
    06-14-2017 01:47 PM
  3. Ry's Avatar
    Advanced Calling 1.0 enabled?
    badcat likes this.
    06-14-2017 01:50 PM
  4. badcat's Avatar
    Yeah disable Enhanced Calling. The G5 is still having issues with that. There is supposed to be an update to address it but given Moto's proclivity for foot dragging I won't even hazard a guess as to when.
    B. Diddy likes this.
    06-14-2017 04:59 PM
  5. rxgadget's Avatar
    I have advanced calling off. I tried using it on but she if of and so having issues
    06-14-2017 05:59 PM
  6. B. Diddy's Avatar
    Just to be clear -- your son's phone has Advanced Calling off, or your phone?

    Also, can you let us know the exact phone model? There are a few variants, and if it's the XT1684 or XT1685, neither of those support CDMA (which is what Verizon uses for phone calls, if Advanced Calling is turned off).
    06-15-2017 11:14 AM
  7. rxgadget's Avatar
    I am safe because it has been on Verizon. Model XT1687
    06-19-2017 07:39 PM
  8. rxgadget's Avatar
    Oops on Verizon and model xt1687 plus never had Advanced calling on so it is still off
    06-19-2017 09:32 PM
  9. B. Diddy's Avatar
    Sorry, I'm still not entirely clear on this -- can you confirm that both your phone and your son's phone have Advanced Calling turned off?
    06-20-2017 11:00 AM
  10. rxgadget's Avatar
    I can confirm both phones have advanced calling off
    06-20-2017 07:55 PM
  11. rxgadget's Avatar
    I am using a Pixel XL (Verizon model) but he is having issues with others as well
    06-20-2017 07:57 PM
  12. B. Diddy's Avatar
    Who's hearing the static -- you, him, or both?
    06-21-2017 11:23 AM
  13. rxgadget's Avatar
    Who's hearing the static -- you, him, or both?
    We both are broken up to each other. He claims it happens with other people to. I really do not want to buy a new phone especially a new one. I had looked at last year's Moto Z Play but doesn't work on CDMA.
    At a loss on how to fix the communication issues.
    06-22-2017 02:50 PM
  14. B. Diddy's Avatar
    Since it's still pretty new, contact Lenovo about warranty repair/replacement.
    06-23-2017 09:41 AM

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