1. dougltc's Avatar
    My wife is getting "Google isn't responding" error messages on her new G5 Plus. Has anyone else had this problem? Found a work-around?
    06-21-2017 03:37 PM
  2. dougltc's Avatar
    06-21-2017 03:39 PM
  3. nelhop's Avatar
    I get this all the time. I have had to resort to opening Chrome and entering Google.com in the search bar. That does work but it's a pain.
    09-11-2017 08:57 PM
  4. acejavelin's Avatar
    Hmm... Never seen this, maybe because I did the "trick" to get Google Assistant to work shortly after I got my G5+.

    Go to Settings - Apps and scroll down to Google (just the app named "Google") and tap on it, then tap Storage and Clear Data, then reboot. If in Settings-Apps-Google your device says "Manage Space" instead of Clear Data, tap that and there should be an option to Clear All Data, select it and confirm, then reboot the device. Google Assistant should show up shortly by long pressing the Home button to activate, it should be Google Assistant now and not Google Screen Search anymore.

    Since I did this, I have had ZERO issues with Google search.
    09-11-2017 09:45 PM
  5. rxgadget's Avatar
    I had this problem sincerely day 1 when I bought it within 2 weeks of it being in stock at Best Buy. It resolved itself when the March update came rolling through. Previously I had done multiple resets and factory resets which including installing from cloud or app but app. Nothing worked until the March update.
    09-13-2017 01:34 PM
  6. nelhop's Avatar
    The problem was solved with the latest update to the phone. I hope others have seen this improvement as well.
    10-18-2017 06:31 PM
  7. Ruth Reese's Avatar
    I just started getting this message ALL the time, about a week ago.....very frustrating. Any ideas?
    02-08-2018 05:30 PM
  8. Rinsun's Avatar
    You can also download the Google Assistant app from the Play Store. It might help.
    I set up a relative's G5 Plus 2 weeks ago without any problems I had some problem with the WiFi but that too cleared after I reset the network settings. I had downloaded the Assistant app from Play Store.
    02-08-2018 08:13 PM

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