1. AC Question's Avatar
    My moto G5 plus started shutting off randomly today and when I looked into it a little further it turns out the battery suddenly drained from ~70% down to nothing. I rebooted and then the phone went in to shut down mode immediately and turned off again. I charged the phone for an hour on the turbo charger and it charged up to 53% and stayed at that amount so I unplugged it. 20 minutes later the phone jumped to 0 powered off then when I rebooted it had 98% battery. What is going on here.
    08-05-2017 04:40 PM
  2. belodion's Avatar
    It could be false reporting by a bad battery. Does it persist in Safe Mode?
    08-05-2017 04:43 PM
  3. Mikee64's Avatar
    It could be false reporting by a bad battery. Does it persist in Safe Mode?
    'm in safe mode now and the battery is draining very fast went from 75% to 40% inside of 10 minutes and battery info in android says screen 1% so it doesn't make sense
    08-05-2017 05:09 PM
  4. belodion's Avatar
    Okay. In the battery usage graph, are there any sudden vertical drops, or are they just steep downward inclines?
    08-05-2017 05:11 PM
  5. Mikee64's Avatar
    I tried to post a screenshot in my original post but they were sudden vertical drops. Then I would power on again it would say I have plenty of battery left then after 10-15 min another sudden vertical drop. I did a factory reset of the phone and now it is more of a gradual dowward decline but from a full charge it reports only able to run for 2 hours which is absolutely terrible for this phone as it used to last for 10+ hours
    08-05-2017 05:59 PM
  6. belodion's Avatar
    I'm thinking it's most likely to be a bad battery. The nearest thing from my own experience was with a Lumia 1020, which would indicate heavy battery drain for no apparent reason. Even if fully charged, it might suddenly show low battery, then full battery after rebooting. In that case I fixed it by uninstalling a couple of apps that I thought might be giving trouble, which is why I mentioned Safe Mode earlier.
    I'll move the thread to the Moto G5 Plus forum for comments from other users.
    Also, welcome as a new member.
    Mikee64 likes this.
    08-05-2017 06:07 PM
  7. Mikee64's Avatar
    I booted into bootloader and went to the factory section and it says "battery ok" in green. Another thing I noticed is that from 100% to dead then reboot is roughly half an hour. When it reboots it has roughly 9% less than the previous time the phone thought it was dead. Just a pattern I noticed
    08-05-2017 07:26 PM

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