1. davidjahorne's Avatar
    My previous phone used KitKat and when viewing a Google Doc it scrolled down beautifully. However using the Moto G5 the scrolling is awful. I've checked on my old phone and it still scrolls OK so it's definitely down to either the phone or operating system. Any ideas how the scrolling down can be improved.
    12-17-2017 07:37 AM
  2. acejavelin's Avatar
    My previous phone used KitKat and when viewing a Google Doc it scrolled down beautifully. However using the Moto G5 the scrolling is awful. I've checked on my old phone and it still scrolls OK so it's definitely down to either the phone or operating system. Any ideas how the scrolling down can be improved.
    Guess I haven't seen this problem... I have Docs version 1.7.482.04.35 and it works fine with everything I have tried.
    12-17-2017 03:44 PM
  3. davidjahorne's Avatar
    I have Docs version 1.7.482.04.35 and it works fine with everything I have tried.
    Same version here. I wonder if it's to do with the size of the document.

    When the page starts to load it scrolls reasonably well but as more of the document is loaded it grinds to a halt and when I try to scroll down it either jumps after a delay, or the edit bars appear top and bottom, or the keyboard appears. I've actually inadvertently edited a document but it's one I can easily replace. My documents are just over 200 pages long, some pages include a photograph but not many.

    I've now gone through some options on a specific document and find that if I select print layout it actually scrolls: still jumpy but usable. I assume this option is switching off the edit function which isn't a problem because I do most editing on my PC. I only really use the Docs app to view documents. The problem with the print layout is that the text is minuscule and impossible to read. As a temporary work around I've edited a document on my PC to give it an enormous text size which makes it readable on my phone. Whilst a temporary solution it isn't fixing the problem and I've posted on the Google Docs help forum.
    acejavelin likes this.
    12-18-2017 05:41 AM

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