1. Jimandroidcentral Eastin's Avatar
    moto g5 + Screen goes black when I hit "send" to make a call. Case on or off. Proximity sensor has been troubleshooted. Checked and changed all display, call and notification settings.

    Seeing this on other forums but no solution.
    01-26-2018 07:38 AM
  2. acejavelin's Avatar
    The only reason this would occur is a proximity sensor issue.

    Try booting into Safe Mode and see if it still does it, if it does then try a factory reset. If it fixes it, then it's app conflict. Otherwise your only recourse is to get Moto to fix it.
    01-26-2018 10:13 AM
  3. Jimandroidcentral Eastin's Avatar
    Yes, it even happens in safe mode but there is a half second delay before happens when in safe mode. Eventually I can get it back on bit is can take 2 or 3 times getting the correct length push, and because the phone is ringing you can't answer it during all that. On an outgoing call from the car you can't tap "speaker phone" so one must fumble with the phone to amswer a call. This is dangerous! If one accidentally dials a call there is no to know it and no way to stop it. I have veen trying "keep screen on" apps but none of them help with this issue.
    01-30-2018 08:02 AM
  4. acejavelin's Avatar
    Yes, it even happens in safe mode but there is a half second delay before happens when in safe mode. Eventually I can get it back on bit is can take 2 or 3 times getting the correct length push, and because the phone is ringing you can't answer it during all that. On an outgoing call from the car you can't tap "speaker phone" so one must fumble with the phone to amswer a call. This is dangerous! If one accidentally dials a call there is no to know it and no way to stop it. I have veen trying "keep screen on" apps but none of them help with this issue.
    That's a weird one... Do you have a case or screen protector installed? Could be interfering with the proximity sensor.
    01-30-2018 10:10 AM
  5. SystemVerilog's Avatar
    This worked for me: Go to setup, accessability, and turn OFF the "power button ends call"

    That stops that behavior 99% of the time. Once the screeen turned off, but it turned back on with the fingerprint for back on.
    05-27-2018 11:03 AM

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