1. Android Central Question's Avatar
    I opened google photos and all of my photos from the camera roll, device folders (whatsapp screenshots) and archive have been removed. I never selected to free up space. There seems to have been an update (that I didn't authorise) to my phone as the font has changed slightly (end of september/early october). Can anyone advise why this has happened and if the photos can be restored.

    Was there a recent update to android? I have a Moto g5 plus.
    I really didn't free up space from my phone so I am in despair that I have lost important archived documents.
    10-12-2018 11:30 AM
  2. Kodak2's Avatar
    Have a look in Google photos bin, you should be able to restore them from there.
    cigarwoo likes this.
    10-12-2018 05:53 PM
  3. cigarwoo's Avatar
    hi (OP here), there is nothing in the bin or any other folder
    10-14-2018 03:35 PM
  4. Kodak2's Avatar
    Try uninstalling Google photos, then reinstall it and log back on.
    cigarwoo likes this.
    10-14-2018 04:20 PM
  5. cigarwoo's Avatar
    Try uninstalling Google photos, then reinstall it and log back on.
    By uninstall, do you mean disable? It says it will erase all data
    10-15-2018 04:19 AM
  6. Kodak2's Avatar
    When you reinstall Google photos and log back in all data stored in Google servers will download to your account, that is if any data is still there. I have deleted Google photos data many times to regain storage, the data is returned within a few minutes.
    cigarwoo likes this.
    10-15-2018 04:27 AM
  7. cigarwoo's Avatar
    It worked for the photos that are backed up to drive however the archive photos etc that were missing are still gone
    10-15-2018 06:28 AM
  8. Kodak2's Avatar
    Good. A partial success.:-)
    Kodak2.
    cigarwoo likes this.
    10-15-2018 06:41 AM
  9. cigarwoo's Avatar
    Yeah thanks for your help. Is there no way of finding out if the update did this or getting a response from Android ?
    10-15-2018 07:12 AM
  10. Kodak2's Avatar
    I would think that's unlikely unless it had happened to a lot of users. I haven't heard of any other reports from Google photos users. Probably just bad luck on your phone.
    cigarwoo likes this.
    10-15-2018 07:22 AM
  11. acejavelin's Avatar
    Did you have backups active for your photos in the Google Photo app (it asks you the first time you open the app)?

    Go to https://photos.google.com on a computer and see if they are there.
    10-17-2018 01:10 PM

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