1. cooperplace's Avatar
    My moto G5+ has lost its ringtones. Settings>sounds>ringtones>SIM1 shows no ringtones. If I reboot into safe mode, they are there, but only in safe mode. But even in safe mode it doesn't ring. My phone is locked into mute mode.
    How can I fix this? thanks
    08-20-2019 12:10 AM
  2. B. Diddy's Avatar
    Go to the system settings menu, tap the Menu button again, and then Reset All App Preferences. Now try selecting a ringtone again, and see if it asks you to select an app to complete the action. Which choices do you get?
    08-20-2019 01:32 AM
  3. cooperplace's Avatar
    OK, thanks, that's good. Now I can select a ringtone. But it doesn't ring!!!! Still a mute phone. Volume is up full, speaker works fine, no DND in place.
    08-20-2019 04:02 AM
  4. B. Diddy's Avatar
    When you select the ringtone, does it play a sample for you?

    When you turn the volume up to full, are you certain it's the Ringtone volume slider, and not the Media or Alarm slider?
    08-20-2019 11:29 AM

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