01-28-2020 01:02 PM
27 12
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  1. js10's Avatar
    I have a MotoG6 that, when I first got it (a little over a year ago), I'm pretty sure gave me the e-mail notification sound the moment I received a new e-mail. Now, however, after several software updates that may or may not have anything to do with this, this has become very problematic. Sometimes I will get the sound, but something like 10 or 15 minutes after the e-mail is received. Sometimes I'll get it only after I "activate" (as in do something to bring it out of the black screen) the phone. Neither of these is good enough! For the work I'm in, I need to be notified of e-mails as soon as they come in. To me, it's not much different from the phone not ringing when someone calls or not receiving a text notification when someone texts. Also, by the way, sometimes I WILL get the e-mail notification sound when a new e-mail has NOT come in, which makes it even stranger.

    Does anyone know why this might be happening? I did see a thread in Google's own gmail support forum that other people are experiencing this, so it might just be a general software issue that has nothing to do with my phone. But if there is anything that CAN be done, I would certainly love to know about this because, again, for me at least, this is pretty bad. Thank you.
    01-24-2020 12:25 PM
  2. B. Diddy's Avatar
    Any power-saving modes turned on? I assume you're using the stock Email app -- try turning off Battery Optimization for it in the system settings.
    01-24-2020 12:31 PM
  3. js10's Avatar
    Hi. First of all, apologies for the multiple posts but I was actually getting an error message when I posted them. I hate it when I have technical problems when trying to ask a question about technical problems!

    Anyway, no, my phone's "Battery Saver" turns on when the phone is down to 15% but not before then. So I don't believe that's the issue. Thanks.
    01-24-2020 12:36 PM
  4. mustang7757's Avatar
    Hi. First of all, apologies for the multiple posts but I was actually getting an error message when I posted them. I hate it when I have technical problems when trying to ask a question about technical problems!

    Anyway, no, my phone's "Battery Saver" turns on when the phone is down to 15% but not before then. So I don't believe that's the issue. Thanks.
    Hi welcome! No worries I cleaned the other duplicate .

    Is the gmail app in optimized battery save when you long press and tap info then tap battery?
    01-24-2020 12:39 PM
  5. js10's Avatar
    Okay, here's what happens. I get to a screen with "Battery optimization" as one of the items on the list, and then it says "battery optimizing use" in gray below it. When I tap on that, though, it says "Not optimized" in the green bar. And then a long list of options below that.
    01-24-2020 01:11 PM
  6. mustang7757's Avatar
    Okay, here's what happens. I get to a screen with "Battery optimization" as one of the items on the list, and then it says "battery optimizing use" in gray below it. When I tap on that, though, it says "Not optimized" in the green bar. And then a long list of options below that.
    Should look like my screenshotDelay in E-mail Notifications-screenshot_20200124-142244_settings.jpeg
    01-24-2020 01:23 PM
  7. js10's Avatar
    Hmm. The format is certainly different. Basically, first I get to the App info screen, then have to tap on Battery, Then I get that screen I told you about with Background restriction and then Battery optimization. AFTER I tap on Battery optimization, I get to that other screen (it takes a few seconds to load for some reason) that says "Not optimized" in white letters in a green bar with a drop-down arrow to the right.

    By the way, the Android version I am running is 9.
    01-24-2020 01:47 PM
  8. mustang7757's Avatar
    Hmm. The format is certainly different. Basically, first I get to the App info screen, then have to tap on Battery, Then I get that screen I told you about with Background restriction and then Battery optimization. AFTER I tap on Battery optimization, I get to that other screen (it takes a few seconds to load for some reason) that says "Not optimized" in white letters in a green bar with a drop-down arrow to the right.

    By the way, the Android version I am running is 9.
    Can you post a screenshot of yours ? Android 9 or Android 10 not much different in these app info areas
    01-24-2020 02:02 PM
  9. js10's Avatar
    Here they are: both of the screens I've been describing to you. (note: in reverse order for some reason)

    Delay in E-mail Notifications-screenshot_20200124-151448.jpgDelay in E-mail Notifications-screenshot_20200124-151424.jpg
    01-24-2020 02:29 PM
  10. mustang7757's Avatar
    Perfect tap battery optimize and turn off 2nd photo
    01-24-2020 02:33 PM
  11. Rukbat's Avatar
    And stop letting the battery drop down to 15%. Lithium batteries are not deep-discharge batteries. The ideal recharge point is 50%, but letting it drop to 45% won't shorten the life much, If it gets down to 40%, charge it or turn it off. The battery doesn't care how badly you need the phone, it only cares that you let it drop below 40%. (Regularly dropping a lithium battery to 15% could totally ruin it in a few months.)
    01-24-2020 05:14 PM
  12. js10's Avatar
    Sorry, caught up in other things. That and I also stopped getting e-mail notifications about responses to this thread, so I wasn't even aware! Anyway, the problem is that when I tap on "battery optimization" in the second image, I just get what you see in the first image (remember, it attached them out of order for some reason). So, as you can see, there doesn't seem to be an option to turn anything off there.

    Also, I never said that I routinely let the battery power drop to 15%. Just that it's set to turn on the battery optimization WHEN it does happen. That's their pre-set setting, not mine. That said, I should still probably be more careful about that.
    01-24-2020 08:19 PM
  13. mustang7757's Avatar
    Sorry, caught up in other things. That and I also stopped getting e-mail notifications about responses to this thread, so I wasn't even aware! Anyway, the problem is that when I tap on "battery optimization" in the second image, I just get what you see in the first image (remember, it attached them out of order for some reason). So, as you can see, there doesn't seem to be an option to turn anything off there.

    Also, I never said that I routinely let the battery power drop to 15%. Just that it's set to turn on the battery optimization WHEN it does happen. That's their pre-set setting, not mine. That said, I should still probably be more careful about that.
    On the top where it says not optimized tap the symbol to the right "v " then choose all and scroll down to gmail app and email.make sure it not toggled to optimized, as you see in your screenshot it's being optimized
    B. Diddy likes this.
    01-25-2020 12:08 AM
  14. js10's Avatar
    Okay, got it. Yes, it WAS set to optimized and now it is not. It did warn me that this would drain the battery faster, but that's okay if it results in my getting notification of incoming e-mails immediately -- that's way more important. I hope this works! Thank you!
    mustang7757 and B. Diddy like this.
    01-25-2020 12:30 PM
  15. mustang7757's Avatar
    Okay, got it. Yes, it WAS set to optimized and now it is not. It did warn me that this would drain the battery faster, but that's okay if it results in my getting notification of incoming e-mails immediately -- that's way more important. I hope this works! Thank you!
    Perfect , it should let me know . Your welcome!
    01-25-2020 12:33 PM
  16. Rukbat's Avatar
    It will drain the battery faster if you have it set to check for emails every<whatever number of minutes>. If you have that set to off, it gets emails as the server gets them, and doesn't use any battery power polling the server. (So that's a still faster way of getting them.)
    01-25-2020 03:26 PM
  17. js10's Avatar
    No, unfortunately no difference. For example, I just received a notification sound about 15 minutes after the e-mail was received. So, I don't think the battery thing is the issue. What Rukbat said was interesting, though -- if I have it set to check for emails every whatever minutes. I didn't even know that was a setting. Maybe THAT'S the problem. Where is this setting located, and how do I change it to immediate? Again, I would like e-mail to be treated no differently from a phone call or text message.
    01-26-2020 01:32 PM
  18. mustang7757's Avatar
    No, unfortunately no difference. For example, I just received a notification sound about 15 minutes after the e-mail was received. So, I don't think the battery thing is the issue. What Rukbat said was interesting, though -- if I have it set to check for emails every whatever minutes. I didn't even know that was a setting. Maybe THAT'S the problem. Where is this setting located, and how do I change it to immediate? Again, I would like e-mail to be treated no differently from a phone call or text message.
    Inside the app when you open under setting , push notifications
    01-26-2020 01:57 PM
  19. mustang7757's Avatar
    I would leave those anyways out of battery optimization as it doesn't effect battery , mine is not optimized.
    01-26-2020 02:08 PM
  20. mustang7757's Avatar
    Moving this to Moto G6 Forum for better visibility
    01-26-2020 02:15 PM
  21. js10's Avatar
    When I tap notifications, it does say "on" and the little slider it set to the right, which also indicates "on." I don't see anything like what Rukbat described, though -- a setting in which I can chose HOW OFTEN it checks.
    01-26-2020 02:39 PM
  22. mustang7757's Avatar
    Open gmail >3 lines upper left corner tap >settings>tap your account >look at my screenshotDelay in E-mail Notifications-20200126_160004.jpeg
    01-26-2020 03:01 PM
  23. js10's Avatar
    Okay, I'm looking at my Gmail settings page, and it looks almost identical to yours. Is there anything in particular you want me looking for? One thing I still don't really see is anything like what Rukbat was referring to.
    01-27-2020 08:07 PM
  24. mustang7757's Avatar
    Go inbox notifications it's like mine ?
    Delay in E-mail Notifications-screenshot_20200127-210928_gmail.jpeg
    01-27-2020 08:10 PM
  25. mustang7757's Avatar
    Tap sync message there alsoDelay in E-mail Notifications-screenshot_20200127-211043_gmail.jpeg
    01-27-2020 08:11 PM
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