1. tecinc2020's Avatar
    Has anyone received the supposed update for the Moto G7 power?

    The website has an update available.
    04-20-2019 05:56 PM
  2. Macdtek's Avatar
    was wondering this. I'm still on dec 2018 security update BT sim. wife's E5 play has march patch. any ideas?
    06-24-2019 09:36 AM
  3. Macdtek's Avatar
    I've contacted BT who I'm with and they say I have the latest security update for my g7 power. How can that be, a security update that is now around 8 months old. My wifes brand new moto E5 play has jumped straight to April 2019 on setting up out of the box.

    I've sent a rather stern email to moto UK asking for answers, as I see no reason for BT to tell me a lie or withhold a security update.

    let you know how it goes.
    07-01-2019 03:35 PM
  4. Macdtek's Avatar
    Hers my answer,

    Thank you for contacting Moto & Lenovo.

    I would like to follow-up on your recent contact with us regarding the software availability of your Moto G7 Power. At the moment we do not have information as to when a new security update or software update will be launched for this device.

    As we care about all our products alike, we aim to make the update experience as smooth as possible for you. We test and tailor all updates before release, crosscheck compatibility with 3rd party applications, and carefully listen to you and millions of other Motorola owners. Therefore, updates are released only after we are sure that you will be able to enjoy all new features and functionalities on your phone.

    The release date is sometimes dependent on carriers and other key partners. Certifications, independent testing, or requests for additional changes will sometimes extend our evaluation time. Therefore, you will sometimes see an upgrade for a device model go to one group of users, while it may take significantly longer to reach others, even in the same region.

    Please note, not all our devices will be compatible with the latest software. When we know that a specific device will be upgraded we post this on Motorola’s software updates page:

    https://support.motorola.com/uk/en/softwareupgrade

    Once all the final testing has been completed and the software is ready, your phone will notify you; giving you the option to download and install the new software. However, if the update has been released but you are still unable to download and install it, please let me know so that I can fix this for you.
    If you have any further questions, feel free to reply to this email and I will assist you further.
    07-02-2019 03:10 PM

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