1. lgbalfa's Avatar
    Every few days, even though I delete / remove "Duo" from my accounts on this phone, it keeps re-appearing.

    I don't want it on my phone and it is very annoying that it keeps coming back.

    How do I get rid of it completely?

    Thanks
    06-16-2019 08:52 PM
  2. B. Diddy's Avatar
    Was Duo preinstalled on the phone? If so, can you Disable it in Settings>Apps​?
    06-17-2019 03:17 PM
  3. lgbalfa's Avatar
    Yes - preinstalled.

    Every time I go to "remove account" it always comes back.

    It is even listed in "Disabled apps" but keeps coming back.

    Removing "Duo" account on G7 Power, but still keeps re-appearing-0-02-01-9f5849ec9d3eaed48a52c0b043dc97dde29db572e8238c89204fd052687092d0_442e82e0.jpg
    06-17-2019 08:05 PM
  4. B. Diddy's Avatar
    If you don't use Duo at all, have you tried deleting your Duo account (in the Duo app's settings)?
    06-18-2019 02:24 PM
  5. mustang7757's Avatar
    What is weird is that I never even had a Duo account set-up so what I just did was set one up and then I just deleted it.

    As you can see from my previous post, I disabled it but it still keeps coming back.

    Attachment 304524
    I would recommend you block your number and repost the screenshot
    06-18-2019 10:43 PM
  6. lgbalfa's Avatar
    How do you block your number?
    06-18-2019 10:44 PM
  7. mustang7757's Avatar
    How do you block your number?
    Erase your current picture and edit it through your gallery by blacking it out with editing tools there
    06-18-2019 10:47 PM
  8. Laura Knotek's Avatar
    How do you block your number?
    Erase your current picture and edit it through your gallery by blacking it out with editing tools there
    I've edited the screenshot to remove the personal information.
    mustang7757 likes this.
    06-18-2019 10:54 PM
  9. mustang7757's Avatar
    I've edited the screenshot to remove the personal information.
    Thank you
    Laura Knotek likes this.
    06-18-2019 10:54 PM
  10. Laura Knotek's Avatar
    Thank you
    You're welcome. Thanks for noticing that.
    mustang7757 likes this.
    06-18-2019 10:55 PM
  11. lgbalfa's Avatar
    Sorry if this seems like a simple question but where do you remove your current picture from?
    06-18-2019 10:57 PM
  12. B. Diddy's Avatar
    I've edited the screenshot to remove the personal information.
    I still see the phone number.
    06-18-2019 11:15 PM
  13. mustang7757's Avatar
    Sorry if this seems like a simple question but where do you remove your current picture from?
    Which are you using forum app or AC app?
    06-18-2019 11:20 PM
  14. mustang7757's Avatar
    Yeah there's one more
    I still see the phone number.
    06-18-2019 11:20 PM
  15. lgbalfa's Avatar
    Which are you using forum app or AC app?
    What do you mean?

    You said I should remove the photo?

    I thought you meant on my phone?
    06-18-2019 11:22 PM
  16. mustang7757's Avatar
    What do you mean?

    You said I should remove the photo?

    I thought you meant on my phone?
    Here in the forums I meant
    06-18-2019 11:23 PM
  17. lgbalfa's Avatar
    OK, which photo am I removing and how will that fix the issue of DUO always reappearing?
    06-18-2019 11:24 PM
  18. mustang7757's Avatar
    OK, which photo am I removing and how will that fix the issue of DUO always reappearing?
    It's to remove your phone number ,not fix Google duo.
    06-18-2019 11:25 PM
  19. lgbalfa's Avatar
    OK, I deleted the message showing the phone #.

    Hoping someone has a fix regarding DUO.
    06-18-2019 11:29 PM
  20. mustang7757's Avatar
    OK, I deleted the message showing the phone #.

    Hoping someone has a fix regarding DUO.
    Ok cool
    I'm going check my Google phone , see if j can see anything there as it close to your Moto phone
    06-18-2019 11:31 PM
  21. lgbalfa's Avatar
    Ok cool
    I'm going check my Google phone , see if j can see anything there as it close to your Moto phone
    thanks
    06-18-2019 11:35 PM
  22. mustang7757's Avatar
    thanks
    Ok when I go into my duo app , in settings of the app 3 Dots right corner you can delete the account there and also sign out and remove Google account from duo
    06-18-2019 11:37 PM
  23. mustang7757's Avatar
    You can also uninstall the app ?
    06-18-2019 11:40 PM

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