1. Jax Mac's Avatar
    My phone was a warranty replacement from T-Mobile (my carrier) and I noticed my phone had a update. Whenever I hit update it prompts me to connect to WiFi and plug it in. When I do it attempts to update and gives me the error "update failed". I don't know why it happens... Any solutions?
    08-24-2019 03:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you tried different wi-fi networks?
    08-24-2019 07:49 PM
  3. Jax Mac's Avatar
    Yes, I have and I even tried factory reseting my phone and that was not working... 🤔
    08-24-2019 09:30 PM
  4. B. Diddy's Avatar
    I'm not sure if this will work on your phone, but see if you have the option to wipe the cache partition in the Recovery Menu: https://www.hardreset.info/devices/m...er/wipe-cache/
    08-24-2019 10:20 PM
  5. Jax Mac's Avatar
    Ok, thank you! I will be shure to try that!
    08-25-2019 08:51 PM
  6. Macdtek's Avatar
    I know its an oldie but just try powering it down / off. Then back on. Worked on the wife's e5 play. No need for the wipe.
    08-27-2019 05:13 AM
  7. Jax Mac's Avatar
    Sorry, I have not been active but my phone still keeps prompting me to update but fails... No luck. I have been doing everything but nothing works!
    08-30-2019 09:53 PM
  8. Jax Mac's Avatar
    I got a screenshot of it...
    Attached Thumbnails "Update failed" error Moto G7 Power Android 9-screenshot_20190824-173252.jpg  
    08-30-2019 10:18 PM

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