09-01-2013 01:04 PM
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  1. lostaggie's Avatar
    The launch is definitely not perfect but whatever...

    Went by the AT&T store and got my card. That was a mess. Just placed my order and it says delivery 9/3. So much for 4 days.
    08-23-2013 05:42 PM
  2. Matt-Helm's Avatar
    I walked into the AT&T store at 10:15 and bought a Moto X. Botched launch? Nope. Perception is a *****.
    08-23-2013 05:58 PM
  3. rajeshr68's Avatar
    I walked into the AT&T store at 10:15 and bought a Moto X. Botched launch? Nope. Perception is a *****.
    I'm not sure you and I are the target market for the botched launch - if you are on this board, you probably have made a decision one way or the other. Most folks that I see at the stores are not as sure and are open to choices. If the key feature of this phone is "customization", it should be available easily on launch.

    Here, where Rogers only sells the phone in black and white, there's not much to distinguish this from the other phones (maybe only size). As for features, Samsungs GS4 has all the cool gimmicks - they may not really be usable in the real world, but all those gimmicks demo well to the average consumer. To their credit, the Rogers sales folks tried to get the two other people in store to look at the Moto X, but one chose the iPhone 5 and one chose the GS4. It's going to be a tough battle for Moto in Canada (at least).
    08-23-2013 07:40 PM
  4. Mac58's Avatar
    The corporate AT&T store here in my area has a white one on display, but absolutely NOTHING in terms of advertising or promotion. There aren't any colors to look at, no signage, not even a sticker in the window. In fact, it was being displayed right alongside every other Android phone. So much for seeing the colors in person before deciding on which one to buy. At least the store worker knew what the thing was and that you had to get a code to customize it online.

    Average Joe is not going to know anything about this phone when walking into the AT&T store. They may even see the phone sitting there without any knowledge that you can actually customize it online. I just can't believe they haven't done a better job with this launch. The Moto X is the phone that could have truly been Google's "iPhone" moment. Now it's like they've done everything to actually discourage people from buying it: exclusive to AT&T, no engraving, no buying online, and now it looks like they might not even be able to meet their touted "4 day" turnaround:

    Motorola hedges a bit on getting your custom Moto X to you in 4 days | Android Central

    You guys can be apologists all you want, but I won't. I don't apologize for Apple when they screw up like with the maps debacle either. I am a fan of all technology with no particular attachment to any one device, manufacturer, or operating system. I'm just disappointed because this could have been handled much better. It leaves a bitter taste in my mouth, and I'm likely going to wait this one out. I'm hoping there aren't any early adopter growing pains for initial devices that get shipped out... it's almost like this AT&T exclusivity deal was a way to beta test the system (even though they somewhat did that by letting the bloggers order phones early).
    Interesting. I went into my local AT&T store and they had a entire counter dedicated to the moto X. It had its own tablet/ computer screen which allowed you to customize your moto X on screen to see what it looked like and they had a good portion of the backings available to look at for color and accent colors. They did not have a black woven black or regular black their, but the more vibrant colors they did have. They also had the white 16gb version there along with cards for purchasing the 16gb and 32gb version. I think that maybe the store you walked in just didnt have the right marketing gear to do this and will have it soon or just wasnt informed to do it, but mine had it and I assume that others will have it as well.

    Its funny because while I was there people walked over to ask specifically about what that phone was and why all of those colors were on display. I think launch day in my particular store was pretty good, but I guess everyone perceives things differently. Either way Im sure Moto/Google is fine with how things are going along
    08-23-2013 07:47 PM
  5. Rule9's Avatar
    Have you tried a primal scream? I don't know what problems you're having but I went in and they made me one with scintillating colors and hot gogo dancers on it right on the spot.
    08-23-2013 09:25 PM
  6. TheLibertarian's Avatar
    It's day one, ease up, kiddo. Kicking and screaming isn't going to go any good here... Patience is a virtue...
    Aquila likes this.
    08-23-2013 10:29 PM
  7. mech1164's Avatar
    Well this launch is very hit or miss depending on what store you go to. I was in NYC today and decided to go into one of the busy Att stores I passed by. That store did have the X on display. That said the sales person took a moment to figure out where it was in the store. Wasn't really his fault though, the phone was just there on the wall. Nothing special about it just there with the rest. No kiosk, no display of options, nada, zilch.

    I'll run by the big store in gsp in Paramus tomorrow. Hopefully they will have their stuff together. At the moment I kinda doubt that.

    If this launch does go as bad as some are saying it just shows that Google isn't putting it's backing into this. Take for example how Att did the L920 launch or the 1020. Advertising all over, staff pushing hard on them. That's what happens when you have the developer pushing it like Microsoft did for Nokia. Compare that to Google that actually owns Motorola. It's crickets by example.

    The next few weeks are going to be interesting.

    Sent from my Galaxy Nexus using Tapatalk 4
    08-23-2013 11:12 PM
  8. Aquila's Avatar
    Not sure why, but the site seems to work perfectly.

    Nexus through spacetime.
    08-24-2013 09:14 AM
  9. jameskk1's Avatar
    I went into one of the local at&t stores in my area expecting to see a nice display with sample colors or something... instead they didn't even have a Moto X on display (they had the info card and stand where it was supposed to be but the actual phone was missing). I am going to a larger store in the next town over from me later this evening and I am sure they will have the colors on display.
    08-24-2013 01:05 PM
  10. Raptor007's Avatar
    First it was the AT&T exclusivity for Moto Maker. Either they sold out or they weren't confident in their ability to build enough customized units for all US carriers. Either way, it's bad for the consumer.

    Next, they back-peddled on customized engraving, which was one of the highlighted features of Moto Maker. And while engraving your phone may greatly reduce your resale value, for many this isn't a concern. Removing features like this does not show confidence in Moto's ability to make these phones, though I'm certainly glad they pulled the feature rather than producing shoddy engraving.

    And now, you can't even buy the phone on launch day from the Moto Maker website! You have to go to the store to purchase the phone and then come back to the site to order your customized version. Customizing and buying your phone from the Moto Maker site was what most of us were waiting for. And they had plenty of time to prepare, including a beta test from all of you fine bloggers out there! Do you think this would happen to Apple at launch? Of course not. Apple has customers orders of magnitude greater than Moto ordering their phone on launch day (or preorder day, whichever the case may be). And while their website may go down or there activation servers may take a hit, they at least know how to launch a phone! They don't give carriers special treatment and they launch when they say their going to launch.

    Now I think Apple has lost touch with the competitive market, but I'm starting to wonder if this Moto X is going to be a flop, launching with very little fanfare other than us tech geeks who look at all the blogs? They really could have made a big splash by launching Moto Maker for all carriers simultaneously. They almost went communication silent the last week or two here before launch, almost as if they weren't ready or if they wanted it to be a quiet launch...
    First of all you are way off the mark and clearly look through rose colored glasses when it comes to Apple. Apple has had their fair share of BOTCHED events. Lets talk about the antenna problem with the iPhone 4, then move onto the questionable way AT&T and others show the signal bars on the phone being higher than the actual signal being received. This wasn't a carrier issue as it was an Apple issue in how it was configured. Then there was teh infamous white iPhone 4 that took nearly 1 year to get out the door because they couldn't get it right for what 10 months. Next move onto the sheer volume of defects in producing the iPhone 5 that was a great QC issue and then move along to iMaps what a friggin joke that is. Then we have of course SIRI, the app they neutered and removed all of the great abilities it had before they gobbled it up. So when you live in a glass house watch out for those with stones in their hands.
    08-24-2013 02:12 PM
  11. Raptor007's Avatar
    Motorola has been making phones far longer than Apple. The only reason Apple had to do an exclusivity deal with AT&T back then was because they were just entering the market. It's not at all the same thing and you know it. It's a different time, and I will stand firm in my opinion that this launch has been handled very poorly.
    Apple went with AT&T exclusively because Verizon wasn't willing to play the Apple control game. It was also easier for Apple to roll out GSM phones globally than it was to develop GSM and CDMA variants. Next you have LTE iphones that cannot do simultaneous voice and data on LTE (Verizon) because it lacks separate antenna's. If you don't know what you are talking about don't comment.
    08-24-2013 02:13 PM
  12. Raptor007's Avatar
    No, it has NOT been clear that you would have to buy a card from the AT&T store first. In fact, it was reported many times that you'd be able to purchase the phone either way. And in fact, you WILL be able to buy the phone directly on the Moto Maker site... just not yet, apparently because it says "coming soon". If you e-mail yourself a design that you have created on the Moto Maker site, the e-mail you get will say the following:

    "Nice work. Now that you've got a phone designed, you can visit your local AT&T store to purchase a Moto X Card. Then, finish your order.

    Prefer to wait until Moto X is available online? Register and we'll email you the minute you can submit your order!"

    So it is very clear that you can EITHER buy the phone in-store and then use the code online, OR you can wait to buy the phone directly from the site. There was nothing said by Motorola (or anyone else) that you would HAVE to buy the phone in-store on launch day first. Not only is it disappointing that Moto could not get online ordering ready for launch day, the lack of communication is even more disappointing.
    Don't forget Moto made a deal with Devil and gave AT&T the control. AT&T is NOT allowing you to buy a Moto X outright with the Motomaker you can only do upgrades, this isn't Moto's fault so much as they should NEVER have given control to AT&T for a few bucks. But it could also be AT&T could refuse the phone on their network as a discounted phone.

    In the US wireless customers are cheap, lazy, and too full of themselves to realize buying a subsidized phone screws you outright. We pay for a cheaper phone, but actually pay for the subsidy in the form of $20 or so a month in carrier fees. Plus you pay an ETF that when you actually count it out does not work out mathematically. Verizon's ETF is $350 if you break before 2 years is up (AT&T is the same I believe) and they reduce it by $10 a month, do the math that is $240 so if you break your contract at 23 months you are still paying $130 to break. Meanwhile the carriers have charged you $20 a month times 23 months for the carrier fees so about $460 on top of the subsidized phone of $300 you just paid $760 for a phone that retails for $599-649.

    But IF you buy it outright you still pay that $20 per month carrier fee so you WE get screwed. Look at the rest of the world, they pay far cheaper voice, data, text rates and pay higher for their phones. I for one would rather pay a higher one time price and save a lot more over the 1-2 year window of the contract.

    Plus if you go with the new programs AT&T & Verizon cooked up you are paying for the $20 per month carrier fee, the upgrade fee's and with AT&T you need to turn the phone back in if you want to upgrade again before 2 years is up. Its a lose, lose deal and people don't get it.
    qnet likes this.
    08-24-2013 02:20 PM
  13. Raptor007's Avatar
    I see Travisimo's point. This should be an easier purchase and motomaker should have been good to go.

    I walked into an AT&T store earlier this morning and they don't even have the phone on display. I don't get it.
    Blame AT&T, they are the ones who can't get out of their own way when it comes to selling a phone.
    08-24-2013 02:21 PM
  14. XavierMatt's Avatar
    nexus 4 was worse.

    HTC ONE ~ Android Central App
    08-24-2013 02:22 PM
  15. Raptor007's Avatar
    The corporate AT&T store here in my area has a white one on display, but absolutely NOTHING in terms of advertising or promotion. There aren't any colors to look at, no signage, not even a sticker in the window. In fact, it was being displayed right alongside every other Android phone. So much for seeing the colors in person before deciding on which one to buy. At least the store worker knew what the thing was and that you had to get a code to customize it online.

    Average Joe is not going to know anything about this phone when walking into the AT&T store. They may even see the phone sitting there without any knowledge that you can actually customize it online. I just can't believe they haven't done a better job with this launch. The Moto X is the phone that could have truly been Google's "iPhone" moment. Now it's like they've done everything to actually discourage people from buying it: exclusive to AT&T, no engraving, no buying online, and now it looks like they might not even be able to meet their touted "4 day" turnaround:

    Motorola hedges a bit on getting your custom Moto X to you in 4 days | Android Central

    You guys can be apologists all you want, but I won't. I don't apologize for Apple when they screw up like with the maps debacle either. I am a fan of all technology with no particular attachment to any one device, manufacturer, or operating system. I'm just disappointed because this could have been handled much better. It leaves a bitter taste in my mouth, and I'm likely going to wait this one out. I'm hoping there aren't any early adopter growing pains for initial devices that get shipped out... it's almost like this AT&T exclusivity deal was a way to beta test the system (even though they somewhat did that by letting the bloggers order phones early).
    If you walk into a wireless store today and didn't do a bit of research you deserve to get bent over. Do you research cars, appliances for your home, doctors, fitness equipment. People will spend more time reading Facebook, twitter, sending crappy images on Instagram (and video too oh great) but won't bother to read anything about what they are buying before hand. Stupid is as stupid does. - Forest Gump said it best.
    08-24-2013 02:23 PM
  16. Raptor007's Avatar
    You have 2 things going on in your posts. One is obviously upsettedness that you're not getting something, and the other is sort of this concern that they're not going to be successful, but it's a sort of angry concern which doesn't really make much sense. You can forget the latter, cuz they'll do just fine. And guess what else, you can't always get what you want, whether that be a phone in color on day 1, or whatever else is leaving a bad taste in your mouth about it. I'm not apologizing for them cuz who gives a s--t, what is it to you? a couple of days? Sprint's not getting this phone for weeks probably which is way more of a bummer than not getting it on day 1. i'm not getting a color either. so what. yeah i want pink buttons, but dear heavens. Ya know what a botched launch is? Palm pre, and party because of it that whole o/s is dead. Now that's some suck-a-- s--t to be pissed about.
    I mean apple fans have been living with boring black and white phones for years and years and gee they are not GUARANTEED squat on launch day. Supposedly apple sells out of phones in 1 day which I find very, very had to believe but hey they NEVER release sales figures for anything it's always just lumped as iOS, MAC, iTunes etc.
    08-24-2013 02:25 PM
  17. Raptor007's Avatar
    Should be Motorola's problem if they want to sell a load of Moto X's. AT&T won't care what phone they sell to their consumers as long as they end up getting them on contract. Moto on the other hand should be concerned if AT&T doesn't have the means to push the X.
    I beg to differ, AT&T should care if they sell them since they certainly didn't get the Moto Maker exlcusive for x months for free. They pay big money to get certain devices, colors, memory options, all of the carriers do so to spend millions and not maximize the profit is poor business. Then again look at the CEO of that company and how angry he gets about data plans.
    08-24-2013 02:26 PM
  18. Raptor007's Avatar
    I was able to participate in the beta. I can tell you for sure that they are aware of several issues and are working hard to get the kinks worked out. The executive staff is awesome. I'm a nobody in the tech world and have talked to several of the highest ranking members of Motorola. They are taking this launch "very seriously".
    Has any other wireless device OEM done this before? No. Its not an easy thing to do, and it certainly won't be flawless no matter how hard they try. In the US you have to deal with the US Carriers and honestly they will do anything they can to muck up an easy sale, quick transaction and gobs of new customers. I had that happen just 2 weeks ago, and trust me the person who did it doesn't know what is coming their way, but I do.
    08-24-2013 02:29 PM
  19. Raptor007's Avatar
    http://www.droid-life.com/2013/08/23...to-an-account/

    Wow, is this true too? Do I understand this correctly to mean that you can currently only buy a customized Moto X if you are upgrade-eligible? Are they trying to reduce the number of customers who can buy the darn thing so that they can manage the manufacturing process, or is this an AT&T restriction?

    So here's how I see it: the defining feature of the Moto X is its customizability through Moto Maker. However, at launch there are the following restrictions:

    - Only AT&T customers can use Moto Maker
    - Cannot buy one through Motorola directly, only in-store
    - Cannot get the engraving yet
    - Cannot get the wooden backs yet
    - Cannot buy one at full retail / off contract?
    - Likely will not get one in the advertised "4 days"
    - AT&T stores in my area don't even have displays to see the colors / customization (not even any advertising)

    Did I miss anything?
    Part AT&T and part Motorola but really it should fall squarely on Hon Hai aka Foxconn. They are making the phones and if they are not ready at the Texas plant then its not Moto's fault. As for the bullet points, you can thank AT&T, its their typical we are going to bend you over and take your wallet and then some because this is the new IPHONE EVERYONE WANTS NOW.
    08-24-2013 02:31 PM
  20. Raptor007's Avatar
    Lastly, you could just wait for all the kinks to be worked out, get the wood option which is the new "Gold" emblem option on your car anyways. By the time wood is available it will be all worked out. Of course a new hot phone will be out (Galaxy Note 3) and will have you drooling.
    08-24-2013 02:33 PM
  21. Farish's Avatar
    I mean apple fans have been living with boring black and white phones for years and years and gee they are not GUARANTEED squat on launch day. Supposedly apple sells out of phones in 1 day which I find very, very had to believe but hey they NEVER release sales figures for anything it's always just lumped as iOS, MAC, iTunes etc.
    They alway release the first weekend sale figures.

    Apple - Press Info - iPhone 5 First Weekend Sales Top Five Million

    Carriers also will give you their quarterly breakdown on sale figures.

    Verizon smartphone revenue up in Q2 2013, half of all 7.5 million activations were iPhones (updated)

    If you add up the major carriers sales totals for the year you can get an accurate picture of where those numbers stand at least for the United States.
    RicM211 likes this.
    08-24-2013 02:56 PM
  22. hodan's Avatar
    I'm guessing you must be too young to remember when Apple gave AT&T exclusive rights to the iPhone for 2 years.
    I'm not. And the iPhone was AT&T exclusive only because Steve Jobs was a master negotiator - and he exchanged exclusivity so that Apple could control the software.

    My guess is that AT&T is somehow sharing the cost of the Moto Maker part of this - and gets exclusivity in exchange.
    08-24-2013 03:39 PM
  23. hodan's Avatar
    Lastly, you could just wait for all the kinks to be worked out, get the wood option which is the new "Gold" emblem option on your car anyways. By the time wood is available it will be all worked out. Of course a new hot phone will be out (Galaxy Note 3) and will have you drooling.
    Note 3, iPhone 5S/C, Sony Honami, will be several at least.
    08-24-2013 03:41 PM
  24. Rule9's Avatar
    I think Google's going to get the last laugh on carriers here. It looks like they've already started pulling the ability to update software features for this phone off of updates needing to come from Motorola and then carrier approval and onto Play Services, likely with the end goal of allowing android updates straight from Google and feature updates from Play Store.
    http://www.droid-life.com/2013/08/21...ures-a-breeze/

    Clever move.
    Aquila likes this.
    08-24-2013 03:50 PM
  25. Travisimo's Avatar
    I think Google's going to get the last laugh on carriers here. It looks like they've already started pulling the ability to update software features for this phone off of updates needing to come from Motorola and then carrier approval and onto Play Services, likely with the end goal of allowing android updates straight from Google and feature updates from Play Store.
    http://www.droid-life.com/2013/08/21...ures-a-breeze/

    Clever move.
    Yes, this is the smartest thing Google has done with Android recently. It really solves a bunch of problems: they can iterate faster on core Android apps and services, they can bypass carrier approval, and they can ensure that anyone who forks Android without Google Play support does not get the goodies. Obviously, we'll still need OS updates that go through the carrier when it has anything to do with the radios, etc, but the so-called "fragmentation" is not so much an issue anymore when you can upgrade Google apps and services through Google Play.
    08-24-2013 06:11 PM
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