Again, the rep was incorrect. It does cover accidental breakage just not you losing it.
Sent from my LG-D801 using Tapatalk
Yup. Sounds like they were talking about the basic included warranty. Very frustrating that so many customer service people don't know their own company's policy (for many companies). The whole point of the extended warranty is to cover damage.
Copied directly from the Moto website, from my word document that I paste all kinds of stuff I find online for the phone that I want to save:
Included Warranty:
"What type of damages are not covered by my warranty?
Damage and/or performance issues that result from contact with any liquid, water, rain or extreme humidity are excluded from warranty coverage.
Motorola will not repair or replace liquid-damaged products. They will be returned unrepaired."
"Moto
basic Warranty does NOT cover:
…impact damage (e.g. dropping the Product) (ii) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or similar substances (except for Products sold as resistant to such substances, b..."
"
With our extended service plan, you can avoid the unexpected cost repairs in the event your product fails or is accidentally damaged outside Motorola’s standard warranty."