12-27-2014 01:34 PM
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  1. billo14's Avatar
    Gosh, I've been reading the user manual and there is a lot about WIFI connections. I can only point to those user instructions, but haven't gotten my unit yet. What a stretch if that manual is 'smoking something funny'!
    Could we hear from some of the experienced users out there about this issue of WHETHER OR NOT THE MOTO X IS SUPPOSED TO DO WIFI??

    I'll add my web manual link address which covers the topic on page 50 of that online manual:

    https://motorola-global-portal.custh...017460001A.pdf
    09-18-2013 10:53 PM
  2. shanhokie's Avatar
    I'm on my second Moto X. The first one was returned due to the phone calls cutting in and out. The second Moto X arrived yesterday and, unfortunately, it suffers from the same issue. All of my calls are cutting in and out. This is such a bummer because I love everything else about this phone. I am going to try one more return, and if the issues persist, I guess I will switch phones.
    09-19-2013 07:51 AM
  3. Wildo6882's Avatar
    With the massive amount of people seemingly dealing with this, you'd think it would get more playback on AC and the other sites. But none of them have mentioned it. I wonder why?
    09-19-2013 08:01 AM
  4. shaytoon21's Avatar
    so far i have only seen the verizon moto x's report this....is anyone on att having this issue??
    my phone is so conditional now, some days people hear me perfectly fine, others complain im cutting off. i really hope this is a software issue that will be fixed asap.
    09-19-2013 10:10 AM
  5. LucLee's Avatar
    Could we hear from some of the experienced users out there about this issue of WHETHER OR NOT THE MOTO X IS SUPPOSED TO DO WIFI??

    I'll add my web manual link address which covers the topic on page 50 of that online manual:

    https://motorola-global-portal.custh...017460001A.pdf
    Of course the Moto X has Wi-Fi. It doesn't have Wi-Fi calling, though. There is nothing in the manual about Wi-Fi calling. Just to be clear we are talking about the same thing -- Wi-Fi calling is what allows a phone to make a VoIP call on a Wi-Fi network. That is what you referred to in your first post. The Moto X doesn't do that.

    - - - Updated - - -

    so far i have only seen the verizon moto x's report this....is anyone on att having this issue??
    my phone is so conditional now, some days people hear me perfectly fine, others complain im cutting off. i really hope this is a software issue that will be fixed asap.
    I tried the Moto X on AT&T and Verizon, and both had the issue.
    09-19-2013 10:15 AM
  6. Paisley's Avatar
    so far i have only seen the verizon moto x's report this....is anyone on att having this issue??
    my phone is so conditional now, some days people hear me perfectly fine, others complain im cutting off. i really hope this is a software issue that will be fixed asap.
    I'm on Sprint and everyone i call is all: What? What?

    (including the sprint reps i called to tell about the problem to get an exchange). Got an exchange, the new one cuts in and out as well.
    09-19-2013 10:32 AM
  7. guesswhat_567's Avatar
    Guys calls over Bluetooth headset , headphones, speaker phone should not have this problem. you can use those until Motorola releases a fix ..

    Posted via Android Central App
    09-19-2013 11:14 AM
  8. Paisley's Avatar
    Guys calls over Bluetooth headset , headphones, speaker phone should not have this problem. you can use those until Motorola releases a fix ..

    Posted via Android Central App
    I had a strange experience with the speaker phone. It acted like it wasnt duplex. My sister was going on and on and I was trying to tell her something, as long as she was talking she couldnt hear me. So either its a character flaw or a phone flaw, lol. Ill have to find someone else to see if its the phone.
    09-19-2013 11:29 AM
  9. shaytoon21's Avatar
    ok so now im witnessing a specific trend with my phone. places i have more than 3 bars, people hear me clear. anywhere below 2 bars, is where i cut out to people. i always heard about motorola having great radio signals but whats the deal with this phone?
    Paisley likes this.
    09-19-2013 11:56 AM
  10. billo14's Avatar
    Of course the Moto X has Wi-Fi. It doesn't have Wi-Fi calling, though. There is nothing in the manual about Wi-Fi calling. Just to be clear we are talking about the same thing -- Wi-Fi calling is what allows a phone to make a VoIP call on a Wi-Fi network. That is what you referred to in your first post. The Moto X doesn't do that.

    - - - Updated - - -



    I tried the Moto X on AT&T and Verizon, and both had the issue.

    LucLee, thanks for the correction for me on the WIFI calling. All I can say is Google pretty well concealed that fact from me. I guess it is a matter of reading in what you want to believe, while they cleverly disguise things. This day and age of WIFI prolificacy and Google thinks that going without WIFI calling is acceptable. The phone is great, but the absence of that feature in these technological times is a show stopper for most, especially for me. I'm most apt to be a short timer on the android central blog.
    09-19-2013 01:26 PM
  11. clankfu's Avatar
    Of course the Moto X has Wi-Fi. It doesn't have Wi-Fi calling, though. There is nothing in the manual about Wi-Fi calling. Just to be clear we are talking about the same thing -- Wi-Fi calling is what allows a phone to make a VoIP call on a Wi-Fi network. That is what you referred to in your first post. The Moto X doesn't do that.

    - - - Updated - - -



    I tried the Moto X on AT&T and Verizon, and both had the issue.
    What's the difference between native wifi calling and using an app like Talkatone or Groove IP?
    09-19-2013 02:10 PM
  12. billo14's Avatar
    What's the difference between native wifi calling and using an app like Talkatone or Groove IP?
    A good tip. I think those programs are worth looking into and using. If I understand your question, those calls on those VoIP programs basically allow WIFI to make the call while not using any minutes from your cellphone provider. The calls are free. So 'native wifi calling' vs those apps are basically the same .... free calls.

    Another chapter on this MOTO X phone is ......... after all the discussions I've had with Consumer Cellular, Portland, OR, they admit today that they don't have the required NANO chip, don't know IF or WHEN they might or might not get the chip. Consumer Cellular basically just leaves you high and dry if you have the MOTTO X. I bought the phone based on conversations with CC, now they don't even have the chip nor did they ever have the chip to activate the phone. The pits!
    09-19-2013 08:16 PM
  13. howdydoesit's Avatar
    they don't have the required NANO chip, don't know IF or WHEN they might or might not get the chip. Consumer Cellular basically just leaves you high and dry if you have the MOTTO X. I bought the phone based on conversations with CC, now they don't even have the chip nor did they ever have the chip to activate the phone. The pits!
    There are tutorials online on how to trim a micro Sim to fit in a nano slot. The actual chip is the same size, it's just the wafer around it that's different.

    Sent from my XT1060 using Tapatalk 4
    anthony2558 likes this.
    09-19-2013 08:18 PM
  14. childe18's Avatar
    I just got my Moto X today. Friggin love this phone...

    But I was just talking to my Wife and she kept saying "What? What? You keep cutting out."

    Sigh... Has anyone had a replacement phone NOT do the same thing? This seems like a MAJOR issue.
    09-19-2013 10:43 PM
  15. Lo Graf's Avatar
    I tried 3 of them and finally returned the last one and went back to my old phone till they get the issue resolved.
    09-19-2013 11:04 PM
  16. Ambull's Avatar
    hello everyone. i just joined these forums for this thread.... Anyway..... i'm on my second Moto X. Sprint. I experience the chopped up calls as well, but only about 10-15% of the time. I also get **** poor reception / signal. I get zero to just barely reception where i used to get low but usable reception. Work and at home unfortunately, which is where i spend most of my time. Sux watching my wife and kids text and talk away (as they / we have done for the past 2.5 years) while i struggle. I also get very long delayed texts and voice mails, or they are out of synch. So you might ask, why do i keep this phone? because I love it that much. Best phone i ever owned aside from the issues i've outlined here, which are pretty major issues, but I am waiting out a software fix. There is NO other phone i am interested in at the moment. May sell my soul for an iphone 5s eventually, but i am holding out in the mean time.... PLEASE fix this phone Motorola, Google, or whatever your name is....
    09-20-2013 12:37 AM
  17. majiklantrn's Avatar
    Every call I have made with the phone, in the car, in the datacenter, and at my desk has had the voice cutting out. I'll be stopping by Verizon today to get an exchange. If it happens still, which I assume it will, I will switch back to my old phone and see what Motorola does.
    09-20-2013 10:15 AM
  18. tomatosouplabs's Avatar
    I wish I knew if this is a hardware problem where some phones are good and some are bad, or software. I am faced with having to make a decision in next few days when I give up my 3rd LG G2 (for call quality problems on receiving end). Do I try another Moto X first or just screw 4G and go back to my 3G phone where I don't have this problem (but it'll suck going back to 3G data speeds). I am tired of wasting time trying phones that are most certainly going to fail.

    So I ask also, anyone swapped a bad Moto X for a good Moto X? Is it possible?
    (I don't even care anymore about the bad camera and other stuff I don't like about it, I just want a phone that I can use as a phone!)
    09-20-2013 04:20 PM
  19. guesswhat_567's Avatar
    This is sw issue not HW, will be fixed in first software update, which should get released in next few weeks.

    I wish I knew if this is a hardware problem where some phones are good and some are bad, or software. I am faced with having to make a decision in next few days when I give up my 3rd LG G2 (for call quality problems on receiving end). Do I try another Moto X first or just screw 4G and go back to my 3G phone where I don't have this problem (but it'll suck going back to 3G data speeds). I am tired of wasting time trying phones that are most certainly going to fail.

    So I ask also, anyone swapped a bad Moto X for a good Moto X? Is it possible?
    (I don't even care anymore about the bad camera and other stuff I don't like about it, I just want a phone that I can use as a phone!)
    09-20-2013 04:59 PM
  20. billo14's Avatar
    This is sw issue not HW, will be fixed in first software update, which should get released in next few weeks.
    Hi GUESSWHAT_567 - Can you share some credibility to your statement? How you know this? Any info would be much appreciated.

    My reason is of utmost importance to me for asking these questions of you. Just this morning I made arrangements to test a MOTO X phone the middle of next week. I really don't want to pass up this phone, and it has cost me a lot to purchase from a Denver retailer, but I'll bite the bullet on the cost if 1) the phone works in my tests, OR 2) it is close to being fixed as your statements say. ???????? I may be faced with a real decision next week or two. Thx
    09-20-2013 05:29 PM
  21. mm356's Avatar
    I just had a 30 minute conversation on speakerphone while driving down the interstate and there was no problem with the audio on the other end. The other person said it was actually a good speakerphone. Just sharing my experience.

    Posted via Android Central App
    guesswhat_567 likes this.
    09-20-2013 06:14 PM
  22. guesswhat_567's Avatar
    Its not me moto said that they are tuning there echo/noise cancellation algorithms to fix the issue in next OTA, when asked for timeline punit soni (moto sw vp) said OTA coming soon.
    Im an engineer myself and work on similar stuff, I can clearly see from symptoms described by people here that this is a noise cancellation tuning issue that can be fixed with sw update and not a hw issue ..

    Hi GUESSWHAT_567 - Can you share some credibility to your statement? How you know this? Any info would be much appreciated.

    My reason is of utmost importance to me for asking these questions of you. Just this morning I made arrangements to test a MOTO X phone the middle of next week. I really don't want to pass up this phone, and it has cost me a lot to purchase from a Denver retailer, but I'll bite the bullet on the cost if 1) the phone works in my tests, OR 2) it is close to being fixed as your statements say. ???????? I may be faced with a real decision next week or two. Thx
    anthony2558 likes this.
    09-20-2013 06:35 PM
  23. Ambull's Avatar
    Im an engineer myself and work on similar stuff, I can clearly see from symptoms described by people here that this is a noise cancellation tuning issue that can be fixed with sw update and not a hw issue ..
    Do you think software updates could fix diminished signal / reception in areas with subpar but still sufficient tower coverage (where other phones manage to hang in there but the Moto X struggles). Think a software OTA could fix that? Perhaps some sort of software boost to the antenna? In my home the Moto X works (makes/receives calls) maybe 60 percent of the time. With other phones it's not even a thought. Works 100% of the time. At work the reception is really bad, but most sprint phones manage with perhaps a dropped call or broken up conversation now and then, but the Moto X is virtually a brick. I have tested two X's with the same results in these locations...
    09-20-2013 07:06 PM
  24. davidnc's Avatar
    I have talked while either on WiFi's or 4g and have to yet experience this .,My signal strenght averages around - 90 dBm.I havent tried to appy and fixes of any kind.I havent talked on speaker phone.Im not constantly on the phone either , but do use it as a phone from time to time.
    09-20-2013 07:18 PM
  25. Ambull's Avatar
    I have talked while either on WiFi's or 4g and have to yet experience this .,
    Where i can get 4G my Moto X works like a champ. It's the 3G on down that appears to be the problem..
    davidnc likes this.
    09-20-2013 07:28 PM
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