05-15-2014 12:04 PM
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  1. qxr's Avatar
    I purchased squaretrade through costco for 99. I never buy the insurance on computer stuff because I always crack the case to alter "things".
    The fear of breaking the phone and not being able to buy a replacement cheap stopped me dead in my tracks.
    Upside for 99 I can get a new battery at 1 year regardless of the claims I do or do not submit. Wow a deal on a battery. Jk ...roflmao

    Sent from my SCH-I545 using AC Forums mobile app
    09-12-2013 09:14 AM
  2. bp3dots's Avatar
    Yeah, Moto customer service sucks. I was told that I am not eligible for their extended warranty...after they asked me questions for like 30 mins. Then i just asked if i could send it in and have it fixed and they asked me questions via chat for 30 mins and told me i had to call their 800 number. They did tell me that i could send my phone in for standard replacement or advanced..which would put a 600 dollar hold on my checking account. So far, not real impressed with my first Moto smartphone purchase.
    How much for the standard replacement? The advanced one usuallu means they ship you the new unit first, thus the hold on your account in case you don't return the old one.

    Besides the long times with CS dealing with this, I'm not sure why you would hold it against them. You did break it without insurance. At least they're offering some solutions.
    Paisley and Aquila like this.
    09-12-2013 10:19 PM
  3. Bobbie629's Avatar
    Verizon is 30 days. They never made us bring the phone in.

    Sent from my Verizon Wireless Motorola DROID Ultra
    09-12-2013 10:25 PM
  4. scooby8611's Avatar
    How much for the standard replacement? The advanced one usuallu means they ship you the new unit first, thus the hold on your account in case you don't return the old one.

    Besides the long times with CS dealing with this, I'm not sure why you would hold it against them. You did break it without insurance. At least they're offering some solutions.
    they won't give you a price on standard replacement until they evaluate it...and yeah, they hold the full value of the phone from your account on advanced. What i hold against them is that they don't seem to know what they are doing. They took all this info from me and it took forever, then they said that I had to call in anyhow. Seems like it should have been a 2 min chat and then just tell me to call.
    09-13-2013 11:10 AM
  5. yuliwang08's Avatar
    I bought my phone less than a month ago and I dropped it on tile about 3 fee from the floor. It landed on the top right corner and shattered. Granted that I don't have a case but I dropped my motorola Atrix tons of time sand it never cracked or scratched. I noticed a few deep scratches on my Moto X already and never one on my Atrix, and I didn't have a protector screen on for the 3 yrs I owned it. Moto X I'm disappointed in you. It seems like the material for the screen is just not that durable.
    01-13-2014 02:12 PM
  6. greg_atlanta's Avatar
    I bought my phone less than a month ago and I dropped it on tile about 3 fee from the floor. It landed on the top right corner and shattered. Granted that I don't have a case but I dropped my motorola Atrix tons of time sand it never cracked or scratched. I noticed a few deep scratches on my Moto X already and never one on my Atrix, and I didn't have a protector screen on for the 3 yrs I owned it. Moto X I'm disappointed in you. It seems like the material for the screen is just not that durable.
    haha.... i have an atrix too and it takes a beating. i've always been terrified of iphones since they feel so fragile... and plenty of cracked screens out there. moto x still isn't as fragile as iphone, right?
    01-13-2014 10:15 PM
  7. Anthony_NE's Avatar
    I received my moto x on thursday and I really like it. Naturally, I declined insurance and instantly after coming back from a Cleveland Browns tailgate, i dropped my phone and cracked the screen. I have searched for screen replacements, but I can't find anything...is there anything else I can do?

    FML for dropping my phone and supporting terrible sports teams.....
    http://www.etradesupply.com/motorola...la-moto-x.html

    This is the only place currently selling Moto X parts and they are not cheap. I too broke my first X. Dropped it face down and shattered the digitizer and led panel. In about an hour it wouldn't display anything. I took advantage of the cyber Monday deal and just ordered a new phone because the repair was so steep. Good luck.

    Posted via Android Central App
    01-13-2014 10:51 PM
  8. yuliwang08's Avatar
    I have good news guys! I called them, told them exactly what happened (fell on tile, no screen protector, no case) and they are sending me another one brand new (mine was customized) NO CHARGE! I didn't purchase insurance either. I did buy my phone less than a month ago though. Their customer service is superb! I think they are really making an effort to help increase sales. Next time maybe you can try that. Also, in hindsight I regret telling them I didn't have a case on but it all worked out.
    rexbaumgartner likes this.
    01-14-2014 07:07 PM
  9. TommyZ31's Avatar
    I have good news guys! I called them, told them exactly what happened (fell on tile, no screen protector, no case) and they are sending me another one brand new (mine was customized) NO CHARGE! I didn't purchase insurance either. I did buy my phone less than a month ago though. Their customer service is superb! I think they are really making an effort to help increase sales. Next time maybe you can try that. Also, in hindsight I regret telling them I didn't have a case on but it all worked out.
    Wow, that's amazing! Did you purchase your Moto X from Motorolla originally? I also just dropped my Moto X and had it break, and I'm wondering if there's any way I can talk them into providing me with a new phone as well
    01-17-2014 05:51 PM
  10. JungleLarry's Avatar
    I bought my phone less than a month ago and I dropped it on tile about 3 fee from the floor. It landed on the top right corner and shattered. Granted that I don't have a case but I dropped my motorola Atrix tons of time sand it never cracked or scratched. I noticed a few deep scratches on my Moto X already and never one on my Atrix, and I didn't have a protector screen on for the 3 yrs I owned it. Moto X I'm disappointed in you. It seems like the material for the screen is just not that durable.
    I always find it interesting when people make an account just to complain.

    Anyway, it's nearly impossible to recreate a specific fall or impact. My Moto X hasn't given me any reason to believe it's not durable. I dropped it off the top of a nine-foot ladder (don't ask) straight onto concrete, and there is literally no damage to be seen. I've also dropped it out of my car face-down onto asphalt several times, and again...no damage. Moral of the story: don't be so quick to judge; either I've been extraordinarily lucky, or you just happened to hit the *sweet spot*. Life happens.
    01-18-2014 03:45 PM
  11. thegrants82's Avatar
    I always find it interesting when people make an account just to complain.

    Anyway, it's nearly impossible to recreate a specific fall or impact. My Moto X hasn't given me any reason to believe it's not durable. I dropped it off the top of a nine-foot ladder (don't ask) straight onto concrete, and there is literally no damage to be seen. I've also dropped it out of my car face-down onto asphalt several times, and again...no damage. Moral of the story: don't be so quick to judge; either I've been extraordinarily lucky, or you just happened to hit the *sweet spot*. Life happens.
    And I alway find it interesting when people make an account to just rant and troll. That pretty much sums up about 90% of your posts Larry. You pretty much take shots at people everyday. Get a life dude.
    01-18-2014 05:11 PM
  12. JungleLarry's Avatar
    That was my first post in almost two weeks.

    Good talk.
    01-19-2014 04:32 AM
  13. thegrants82's Avatar
    That was my first post in almost two weeks.

    Good talk.
    And after two weeks you have to rant.....but I know that you get my point.
    01-20-2014 08:27 PM
  14. Matt Potter's Avatar
    I am not sure about other reviews that say the moto x is solidly built, this is the first phone I have had that the screen has cracked on. It fell from my hand to the ground as I was getting in the car with a case on. I pick it up and sure enough there is a break from top to bottom after just a week of having the phone. Motorola service has been awful. It is a cool phone but can't stand how cheaply it was made. Will be looking for another option once I can afford it since I bought the phone in u locked version. Sure wish I had seen more of these reviews and how easily the screen cracks, even with a full case on and front protection on. Do not buy unless you don't mind a screen that cracks in your pocket or from the smallest drops!
    03-07-2014 08:08 AM
  15. vtpmt81's Avatar
    I am not sure about other reviews that say the moto x is solidly built, this is the first phone I have had that the screen has cracked on. It fell from my hand to the ground as I was getting in the car with a case on. I pick it up and sure enough there is a break from top to bottom after just a week of having the phone. Motorola service has been awful. It is a cool phone but can't stand how cheaply it was made. Will be looking for another option once I can afford it since I bought the phone in u locked version. Sure wish I had seen more of these reviews and how easily the screen cracks, even with a full case on and front protection on. Do not buy unless you don't mind a screen that cracks in your pocket or from the smallest drops!
    Sorry to hear that. What kind of case were you using? I am pretty surprised to hear to that your phone screen cracked even with a case and screen protector on - that is pretty crazy. Did it fall on concrete/asphalt? Maybe it hit a rock or uneven hard surface?
    03-07-2014 12:04 PM
  16. JoeNM84's Avatar
    I am not sure about other reviews that say the moto x is solidly built, this is the first phone I have had that the screen has cracked on. It fell from my hand to the ground as I was getting in the car with a case on. I pick it up and sure enough there is a break from top to bottom after just a week of having the phone. Motorola service has been awful. It is a cool phone but can't stand how cheaply it was made. Will be looking for another option once I can afford it since I bought the phone in u locked version. Sure wish I had seen more of these reviews and how easily the screen cracks, even with a full case on and front protection on. Do not buy unless you don't mind a screen that cracks in your pocket or from the smallest drops!
    Sometimes phones hit just right(or wrong) and the screen cracks. I've watched enough drop tests to know that it all depends on how it hits. No phone is immune to all angles of impact.
    03-07-2014 12:59 PM
  17. tmann202's Avatar
    My phone came before my case and sure enough my worst fear happened and I dropped it on a tile floor the second night I had it, bounced on 2 corners from about 3 feet up. I thought for sure the screen would be shattered based on some people's reports on this site, but I was very happy and relieved to see that it was in perfect condition.
    03-07-2014 01:32 PM
  18. Cant Miss's Avatar
    My phone came before my case and sure enough my worst fear happened and I dropped it on a tile floor the second night I had it, bounced on 2 corners from about 3 feet up. I thought for sure the screen would be shattered based on some people's reports on this site, but I was very happy and relieved to see that it was in perfect condition.
    I doubt many take the time to post a thread when all is well after a drop.
    03-07-2014 02:04 PM
  19. Matt Potter's Avatar
    It is an incipio portfolio case, has a case that clicks into the portfolio case, it just landed on the asphalt from pocket high, fully covered on front and back.
    03-08-2014 10:46 AM
  20. Cant Miss's Avatar
    For most phones, the most vulnerable area is the edge (specifically the corners). Pressure/shock on the edges forces the glass to bend; and we all know glass doesn't bend much before it cracks.

    This is why armor style cases have a lot of absorptive material around the edges and especially in the corners. The Incipio Folio appears to be a thin shell hard case with none of this kind of protection.

    My understanding of gorilla glass is that it is designed to resist scratches and frontal impact. I assume it has to be pretty hard to do this. The harder it is, the more likely it is to break when forced to bend.

    Unfortunately, we all seem to be impressed by thin, sleek devices, which means expensive, fused together displays. At this point, these things are not yet designed to be dropped.
    03-08-2014 11:06 AM
  21. sharkita's Avatar
    I bought my phone less than a month ago and I dropped it on tile about 3 fee from the floor. It landed on the top right corner and shattered. Granted that I don't have a case but I dropped my motorola Atrix tons of time sand it never cracked or scratched. I noticed a few deep scratches on my Moto X already and never one on my Atrix, and I didn't have a protector screen on for the 3 yrs I owned it. Moto X I'm disappointed in you. It seems like the material for the screen is just not that durable.
    I had an Atrix and also dropped it hard enough the back came loose and the screen didn't break. I've dropped my Moto X once from the same height and it didn't damage it at all (lucky for me since I didn't have a case on it yet), but I think a lot has to do with the angle of the drop and how the thing hits. I broke the screen on one of my RAZRs not once, but twice, and from a really short height.
    03-08-2014 03:21 PM
  22. sharkita's Avatar
    I doubt many take the time to post a thread when all is well after a drop.
    I agree. I have dropped every phone I've ever owned at least once, which is why I hate slippery backs on phones (have to have the rubberized ones since I'm a butterfingers), but the most amazing to me was an old candybar-style Nokia a friend of mine dropped off a third story balcony onto a concrete sidewalk. The screen shattered and the display was kaput, but the phone still worked!
    03-08-2014 03:27 PM
  23. JungleLarry's Avatar
    I am not sure about other reviews that say the moto x is solidly built, this is the first phone I have had that the screen has cracked on. It fell from my hand to the ground as I was getting in the car with a case on. I pick it up and sure enough there is a break from top to bottom after just a week of having the phone. Motorola service has been awful. It is a cool phone but can't stand how cheaply it was made. Will be looking for another option once I can afford it since I bought the phone in u locked version. Sure wish I had seen more of these reviews and how easily the screen cracks, even with a full case on and front protection on. Do not buy unless you don't mind a screen that cracks in your pocket or from the smallest drops!
    I dropped my phone on concrete from a 9 ft ladder. It's fine. Sorry you busted yours. Not every drop is the same.
    03-09-2014 01:50 PM
  24. jbai63's Avatar
    I cracked mine screen on Thursday 5/8/14 and went on the motorola site Friday 5/9/14 and filled out a damage report and that night I received and email back from motorola with a new order number I put the number in customized my moto x phone and guess what....Fed x was just at my door Wed 5/14/14 1:40pm and I just received my new phone and all I have to do is return the old one! Yep it's all true, I don't know why but they did it for free. They never even asked for any credit card info, crazy...I love my moto x and if Motorola keeps treating me like this I will have a motorola for ever!

    Go to: Motorola.com, get help tab, returns and repairs adn go from there.
    I did have to sign into my google account.

    Love it! saved me who knows how much $$$.
    05-14-2014 05:13 PM
  25. rexbaumgartner's Avatar
    I received my moto x on thursday and I really like it. Naturally, I declined insurance and instantly after coming back from a Cleveland Browns tailgate, i dropped my phone and cracked the screen. I have searched for screen replacements, but I can't find anything...is there anything else I can do?

    FML for dropping my phone and supporting terrible sports teams.....
    I remember my first beer!

    Sorry bud, that one was used on me many times! Sorry about your screen!

    Posted via Android Central App
    05-14-2014 09:41 PM
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