wrong phone?

[chad rodgers]

I received my moto x several Days late and with no tracking numbers. Now moto has contacted me to tell me I have the wrong phone. They want mine back prior to me getting the original. Im so confused. I love the phone but Motorola has really effed this up. And all the techs have a hard time understanding me. P.s. they don't know where my phone is.

Posted via my nexus 7

 

[chad rodgers]

PLEASE HELP!!!!

Posted via my nexus 7

 

[nemov]

PLEASE HELP!!!!

Posted via my nexus 7

Send the phone back. There must be a mix-up and they'll send the right phone.

 

[hatchex]

That's strange but maybe you should talk to your carrier and ask a a rep

Sent from my HTC One using AC Forums mobile app

 

[chad rodgers]

I think Ill have to go to Att. They won't swap me phones until they find mine. Its weird, because the phone is fine. All colors are the same and even my boot up phrase. But the imei numbers don't match.

Posted via my nexus 7

 

[joelski#CB]

Make them send you a phone first before you send that one back. Or just keep it. What's the big deal with the wrong imei #?

 

[kjhee43]

They want mine back prior to me getting the original.

So they messed up and want you to be inconvenienced? I understand why they want it back fist (because if they send you the correct one whats to stop you from keeping both) but this sounds pretty crappy. What if you had already sold your old phone? I wouldn't send it back until you have a tracking number.

 

[chad rodgers]

I'm going to keep it until I get my right one. Not sure how that even happened.

Posted via Android Central App

 

[JungleLarry]

We don't have your phone. What do you want us to do?

 

[Clocks]

I'm going to keep it until I get my right one. Not sure how that even happened.

Posted via Android Central App

That's what I would do. I'd politely tell them this situation falls squarely in the "not my problem" category, if I even felt like responding to their communication any longer.

 

[moto_lurker]

PLEASE HELP!!!!

Posted via my nexus 7

Escalated this. Did anyone call you yet?

 

[zkSharks]

Let's stay on topic here. If you take issue with a user or post, report it, and move on. If you don't see any productive use in responding (and recognize that you likely cannot offer any help), replying to state that fact does nothing but inconvenience and frustrate those who may be seeking assistance or information.

 

[chad rodgers]

Escalated this. Did anyone call you yet?

Yes. Some lady named Kelly. She was awesome. Helped me out tremendously. Thank you.

Posted via Android Central App

 

[jephanie]

PLEASE HELP!!!!

Posted via my nexus 7

We aren't Motorola customer service. How do you want us to help?

 

[chad rodgers]

Obviously you can't but someone on here did. So...thanks for nothing.

Posted via my nexus 7