1. chad rodgers's Avatar
    I received my moto x several Days late and with no tracking numbers. Now moto has contacted me to tell me I have the wrong phone. They want mine back prior to me getting the original. Im so confused. I love the phone but Motorola has really effed this up. And all the techs have a hard time understanding me. P.s. they don't know where my phone is.

    Posted via my nexus 7
    09-10-2013 03:14 PM
  2. chad rodgers's Avatar
    PLEASE HELP!!!!

    Posted via my nexus 7
    09-10-2013 03:14 PM
  3. nemov's Avatar
    PLEASE HELP!!!!

    Posted via my nexus 7
    Send the phone back. There must be a mix-up and they'll send the right phone.
    09-10-2013 03:19 PM
  4. hatchex's Avatar
    That's strange but maybe you should talk to your carrier and ask a a rep

    Sent from my HTC One using AC Forums mobile app
    09-10-2013 03:19 PM
  5. chad rodgers's Avatar
    I think Ill have to go to Att. They won't swap me phones until they find mine. Its weird, because the phone is fine. All colors are the same and even my boot up phrase. But the imei numbers don't match.

    Posted via my nexus 7
    09-10-2013 03:22 PM
  6. joelski#CB's Avatar
    Make them send you a phone first before you send that one back. Or just keep it. What's the big deal with the wrong imei #?
    09-10-2013 04:05 PM
  7. kjhee43's Avatar
    They want mine back prior to me getting the original.
    So they messed up and want you to be inconvenienced? I understand why they want it back fist (because if they send you the correct one whats to stop you from keeping both) but this sounds pretty crappy. What if you had already sold your old phone? I wouldn't send it back until you have a tracking number.
    09-10-2013 04:45 PM
  8. chad rodgers's Avatar
    I'm going to keep it until I get my right one. Not sure how that even happened.

    Posted via Android Central App
    09-10-2013 05:11 PM
  9. JungleLarry's Avatar
    We don't have your phone. What do you want us to do?
    ultravisitor likes this.
    09-10-2013 05:23 PM
  10. Clocks's Avatar
    I'm going to keep it until I get my right one. Not sure how that even happened.

    Posted via Android Central App
    That's what I would do. I'd politely tell them this situation falls squarely in the "not my problem" category, if I even felt like responding to their communication any longer.
    09-10-2013 05:46 PM
  11. moto_lurker's Avatar
    PLEASE HELP!!!!

    Posted via my nexus 7

    Escalated this. Did anyone call you yet?
    chad rodgers likes this.
    09-10-2013 06:27 PM
  12. Patrick Schroedl's Avatar
    Let's stay on topic here. If you take issue with a user or post, report it, and move on. If you don't see any productive use in responding (and recognize that you likely cannot offer any help), replying to state that fact does nothing but inconvenience and frustrate those who may be seeking assistance or information.
    09-10-2013 08:11 PM
  13. chad rodgers's Avatar
    Escalated this. Did anyone call you yet?
    Yes. Some lady named Kelly. She was awesome. Helped me out tremendously. Thank you.

    Posted via Android Central App
    Patrick Schroedl likes this.
    09-10-2013 08:56 PM
  14. jephanie's Avatar
    PLEASE HELP!!!!

    Posted via my nexus 7
    We aren't Motorola customer service. How do you want us to help?
    09-10-2013 10:44 PM
  15. chad rodgers's Avatar
    Obviously you can't but someone on here did. So...thanks for nothing.

    Posted via my nexus 7
    09-10-2013 11:23 PM

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