So, in my city, we have no Apple store. This is a 100% true story by the way, and is the reason I never got an iPhone.
My buddy Streeter got an iPhone. It was 2008. I think it was the 3GS. His screen was acting crazy. I have no idea what crazy meant, it's just what he said. He needed to go to the
Somerset mall in Troy. We live in Flint. This is an hour+ trip because of traffic, so I said, screw it, I will ride with you.
We get to the Apple store. It looked great, clean, white, blue, pretty. This is a tech store I though. We walk into the store, and a girl is working the door, doesn't even look up to greet us. The store was actually empty.
He walks up to the back counter, where they take your info, and he says my iPhone is acting crazy. The guy at the counter asks. "Do you have an appointment?" Streeter says, "uh, no, didn't know I needed one."
"You have to have an appointment" the guy says.
"There is no one in here, can you at least take a quick look?" Streeter asked.
"No, you have to have an appointment". He says.
"Dude, this place is empty". I said.
"No, you have to have an appointment". He says.
"Well, can I make an appointment?" Rich asked.
"Yes, let me check to see when I can get you fit you in... How about 315 today?" The guy asked. Looking up at the clock, it read 255. "That's in 20 minutes!" I blurted out.
"Yes, there is other work to do until then" He said.
"FINE!" Streeter said.
We go to the front of the store, sit on the bench. The two "Geniuses" then talk about the show Heroes and World of War Craft for 20 minutes.
At 1515 we walk up to the desk, the SAME EXACT GUY looks up and says "Hello, welcome to Apple. Do you have an appointment?"
"WE WHERE JUST UP HERE, AND HAVE BEEN SITTING IN YOUR STORE FOR 20 MINUTES. NO ONE ELSE CAME IN HERE, YOU KNOW WE HAVE A DAMN APPOINTMENT!" I yelled.
After a few choice words, I had to wait outside, Streeter returned his iPhone, on the spot.
The smug arrogance of the Apple store is enough for me to never, ever buy an apple product, coupled with the abortion that is iTunes.