1. mpcook's Avatar
    When setting up a dialing string to get into a voicemail box (not my AT&T vm), the tones are extraordinarily long, which sometimes confuses the mailbox on the other end. Must be a way to set a shorter tone duration, anyone know how? This is a Moto X on AT&T.
    09-26-2013 06:22 AM
  2. Haalcyon's Avatar
    Hopefully, that's adjustable in the Moto X. If you don't get any other suggestions try dialing 611 from your phone and ask AT&T if it can somehow be adjusted. Good luck!
    09-26-2013 06:38 AM
  3. mpcook's Avatar
    I chatted with Moto X support, and they were less than useless. They kept telling me to say OK Google Now, Dial Voicemail, which will solve my problem. I guess I can try AT&T but I would be surprised no one else is having this issue. Is anyone else sending tones, and they are short tones (like my last prior 10 phones were).
    09-26-2013 06:44 AM
  4. davidnc's Avatar
    When setting up a dialing string to get into a voicemail box (not my AT&T vm), the tones are extraordinarily long, which sometimes confuses the mailbox on the other end. Must be a way to set a shorter tone duration, anyone know how? This is a Moto X on AT&T.
    Im on verizon with Moto X in the dialer settings there is a setting for the DTMF tones.Im not sure if AT&T is the same but with my phone just have to open dialer>menu button>settings>almost at the bottom of the screen is a setting for DTMF tones(set the lenght of DTMF tones),the choices are "Normal " and "Long"
    Is that same setting on your model of Moto X ?
    09-26-2013 09:21 AM
  5. mpcook's Avatar
    I saw this for Verizon but my phone does not have that menu item.
    09-26-2013 09:36 AM
  6. RedAntisocial's Avatar
    That setting is present but it doesn't seem to do anything. I've set mine to normal and the DTMF is still long.
    09-27-2013 01:17 PM
  7. mpcook's Avatar
    That setting is present but it doesn't seem to do anything. I've set mine to normal and the DTMF is still long.
    Are you on AT&T?
    09-27-2013 06:01 PM

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