I'm new to Android so I'm not very familiar with it's OS and how to troubleshoot it. This is in fact my first Android phone and I received it Friday last week.
As per recommendation from others one of the first things I did when I set up the phone was to root it. Last night I was prompted to update the phone, so I did. Immediately after I clicked to update the phone has been restarting on it's own. It will be on for about 30 seconds to a minute at most and restart. And it did this all night. At first I thought it was updating but after an hour or so I had to do something about it.
I then tried to manually turn it off but it just came back on, on it's own. And repeated the cycle. At this point I had to unhook it from the charger and hope the battery dies so I can sleep, the vibrating every minute it reboots is annoying. I had it placed deep in the closet inside a winter jacket to dim the sound.
So at around 7AM this morning I took the phone out and it was off, battery finally dies I thought. Upon hooking it up to the charger it reboots to half the battery still being there and the cycle of booting and rebooting recommences.
I'd like to call up Motorola but to do that I think it's best I first not have the phone rooted. So any help is appreciated. I'm afraid doing anything through the phone may be impossible since it's constantly restarting. Maybe a hard factory reset is in order but I don't know how to do that either.
As per recommendation from others one of the first things I did when I set up the phone was to root it. Last night I was prompted to update the phone, so I did. Immediately after I clicked to update the phone has been restarting on it's own. It will be on for about 30 seconds to a minute at most and restart. And it did this all night. At first I thought it was updating but after an hour or so I had to do something about it.
I then tried to manually turn it off but it just came back on, on it's own. And repeated the cycle. At this point I had to unhook it from the charger and hope the battery dies so I can sleep, the vibrating every minute it reboots is annoying. I had it placed deep in the closet inside a winter jacket to dim the sound.
So at around 7AM this morning I took the phone out and it was off, battery finally dies I thought. Upon hooking it up to the charger it reboots to half the battery still being there and the cycle of booting and rebooting recommences.
I'd like to call up Motorola but to do that I think it's best I first not have the phone rooted. So any help is appreciated. I'm afraid doing anything through the phone may be impossible since it's constantly restarting. Maybe a hard factory reset is in order but I don't know how to do that either.
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