1. tnt118's Avatar
    Hmm, so I was about to go online and process the trade-up stuff through Motorola, which with a Verizon phone (as of 2 days ago) involved sending the old phone directly back to Motorola and getting a Visa gift card in the mail.

    Today, it tells me I take the phone directly to a Verizon store for Verizon credit. Problem is, I bought on Motomaker and not through VZW. I'm about to start making some calls to see what my options are, but does anyone have any insight on this change?
    11-17-2013 10:06 AM
  2. JungleLarry's Avatar
    Take the old phone and Moto X with proof of purchase to Verizon. Shouldn't be a problem.

    Here's the code for their system in case they're confused about what you're trying to do: MOTOJB100
    11-17-2013 10:13 AM
  3. tnt118's Avatar
    Yeah, Verizon chat said I could bring it in and it would be preferred if I could do it before my first billing cycle closes.
    11-17-2013 10:35 AM

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