gabbott
Trusted Member
SMS and Hangouts messages not being integrated was one of the main complaints of the new SMS-enabled Hangouts. The argument is that Hangouts should know that I'm sending an SMS and IMing the same person and the threads should be merged.
When I first tried Hangouts 2.0 and finding out hangouts and SMS conversations weren't merged was a disappointment to me. But then I got to thinking a reason they don't do that (at least in it's current implementation). Since SMS is local to the phone and hangouts can sync to multiple devices, it might detract from the user experience in that when one switched to another device, part of their full conversation would be missing. Yet it would all be there when viewed on the phone. Might be confusing to some.
Once they can get SMS syncing, then I can see them merging them into a single conversation.