1. R3DD3V1L's Avatar
    Ever since I received the Hangouts with SMS integration and use the Hangouts integration my voice mails do not go to the visual voice mail app, they go to Hangouts as a text with a phone number that is not mine to call to listen to the messages but doesn't work. Does anyone know of a way to get the voice mails to go to the visual voice mail app? Any help would be greatly appreciated. Thanks in advance.

    Posted via Motorola Moto X
    11-30-2013 01:13 AM
  2. imurrx's Avatar
    I could not figure this or either.

    Posted via Android Central App
    11-30-2013 01:21 AM
  3. R3DD3V1L's Avatar
    What was your fix? To stop using Hangouts SMS?

    Posted via Motorola Moto X
    11-30-2013 11:38 AM
  4. gabbott's Avatar
    Sounds like you switched to the Sprint/Google Voice integration (possibly inadvertently)

    Google Voice

    With this integration your voicemails will go to Google Voice instead of to Sprint, and that's why your voicemail app doesn't get the voicemail any more.

    Go to voice.google.com and you can disable the integration and/or adjust your settings.
    11-30-2013 01:02 PM
  5. R3DD3V1L's Avatar
    I was on the phone with Sprint last night, if that was the case wouldn't they be able to see if that was the case? Because when I had the Galaxy Nexus I used Google Voice for the visual voice mail feature as the Nexus could not use the Sprint visual voice mail.

    Posted via Motorola Moto X
    11-30-2013 04:08 PM
  6. gabbott's Avatar
    I was on the phone with Sprint last night, if that was the case wouldn't they be able to see if that was the case? Because when I had the Galaxy Nexus I used Google Voice for the visual voice mail feature as the Nexus could not use the Sprint visual voice mail.

    Posted via Motorola Moto X
    I don't know why they wouldn't mention that. Worth trying to take a look at your Google voice settings. Log into voice.google.com pretty sure the voicemail app only works if using carrier voicemail not Google voice for voicemail service. Try disabling the Google voice integration. Or install the google voice app, and you'll see your voicemails transcribed in that app if you keep using the gv integration.

    Posted via Android Central App
    11-30-2013 07:28 PM
  7. R3DD3V1L's Avatar
    I went to voice.google.com and the 2 or 3 voice mails from the last week or so we're not there. Only the one from when I had my Galaxy Nexus.

    Posted via Motorola Moto X
    11-30-2013 08:06 PM
  8. gabbott's Avatar
    I went to voice.google.com and the 2 or 3 voice mails from the last week or so we're not there. Only the one from when I had my Galaxy Nexus.

    Posted via Motorola Moto X
    But under the phone section did it show that it was active on your Sprint line?

    Posted via Android Central App
    11-30-2013 09:22 PM
  9. R3DD3V1L's Avatar
    There is no phone active, just my Gmail address

    Posted via Motorola Moto X
    11-30-2013 09:25 PM
  10. imurrx's Avatar
    I don't know why they wouldn't mention that. Worth trying to take a look at your Google voice settings. Log into voice.google.com pretty sure the voicemail app only works if using carrier voicemail not Google voice for voicemail service. Try disabling the Google voice integration. Or install the google voice app, and you'll see your voicemails transcribed in that app if you keep using the gv integration.

    Posted via Android Central App
    I did this and got voice mail to work with exception of the icon in the notification still does not work. I only get a text from Hangouts (along with other /android messages). Odd.

    Posted via Android Central App
    11-30-2013 09:26 PM
  11. gabbott's Avatar
    There is no phone active, just my Gmail address

    Posted via Motorola Moto X
    Hrm, not sure then. Don't have that issue on my Sprint moto x
    11-30-2013 09:27 PM
  12. BlackedOutLT1's Avatar
    I wonder if the visual voicemail ties in to text messages somehow. It does the same to mine and I don't have GV.
    12-01-2013 12:24 AM
  13. R3DD3V1L's Avatar
    I wonder if the visual voicemail ties in to text messages somehow. It does the same to mine and I don't have GV.
    I do not have GV on the Moto X, never did and until I activated Hangouts SMS everything worked flawlessly.

    Posted via Motorola Moto X
    12-01-2013 12:46 AM
  14. imurrx's Avatar
    https://community.sprint.com/baw/mob...ssions%2F78285

    Check this reply at the end of the thread.

    I did it and still got the texts. I then turned off Hangouts and turned on Messaging and it fixed the issue.

    The visual VM shows up now. in the notification area. I would rather user hangouts but without the text about emails.

    Posted via Android Central App
    12-01-2013 02:20 AM
  15. imurrx's Avatar
    check this post xda-developers - View Single Post - [Q] Hangouts default SMS app

    I have seen this in several threads.

    Here is the crux of the problem:

    Sprint sends an SMS to the phone to alert that there is an e-mail. Messaging forwards the message to the Visual Voicemail (and does it's thing with notified on the phone and downloading the message).
    When hangouts is enabled, it does not forward and it displays the message which should be hidden and Visual VoicemailM never gets notified. All you get is the text.


    Now, how can we fix this? I cannot find any settings to fix this. We may beholden to KitKat update or Sprint doing an OTA to fix it.
    12-01-2013 09:51 AM
  16. R3DD3V1L's Avatar
    That sir is the question because I am a big fan of the Hangouts and would like to use it, but saying that I have went back to the original messaging app and everything is back to normal. If there ever is a fix while staying stock I would love to hear about it.

    Posted via Motorola Moto X
    12-01-2013 07:54 PM
  17. imurrx's Avatar
    I wonder if you used a different messaging service for your voice mails ( different voice mail)?

    I did the goggle voice and hangouts. I got rid of voice because of the many notifications I was getting and the delay in calling our answering. From what I remember voice handled voice mail in their server and that 9016 did not appear. When I ditched Voice and left hangouts (meaning Sprint took over voice mail) it came back to the 9016. This issue has been happening for a while now.

    Hopefully kit Kat will address this issue since Hangouts is replacing the standard messaging app.

    Posted via Android Central App
    12-02-2013 01:13 AM
  18. R3DD3V1L's Avatar
    That is my fear that with KitKat it will be amplified with non tech minded people not knowing where to turn for answers. (ie my father and coworkers I am the default tech support for)

    Posted via Motorola Moto X
    12-02-2013 11:55 AM
  19. imurrx's Avatar
    I read on another forum that if you user Google voice integrated with Hangouts will provide the voice mail notification.

    Apparently Sprint is not the only provider: Docomo in Japan, Virgin and Fido in Canada, Optus in Australia and there are more. It is also reported with the Nexus 5 and Nexus 4 asked the last update to Hangouts.

    Posted via Android Central App
    12-02-2013 07:00 PM
  20. imurrx's Avatar
    This issue with visual voice mail is fixed with 4.4 (kitkat)!

    Posted via Android Central App
    12-12-2013 07:08 PM

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