12-15-2013 03:11 AM
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  1. bigbot45's Avatar
    I just spent some time on Chat support and my order is still stuck at the distribution center. No idea if/when it will ship.
    12-09-2013 01:07 PM
  2. cappy718's Avatar
    I just called and emailed... They said the whole storm thing is holding things up. Mine is still only a pending transaction on my credit card. Then why the heck did they say they're "in stock" in my confirmation email? Hoping for an update soon... I want my vzw DE moto x!

    Posted via Android Central App
    12-09-2013 02:57 PM
  3. VAYinzer's Avatar
    Via FedEx delivery notification, the phone is waiting for me at home. Now the countdown to get out of here starts...
    12-09-2013 03:04 PM
  4. xemtra's Avatar
    still nothing, Verizon moto dev edition, bought dec 2. called twice so far they say i will have it thursday dec 12 at the latest. i dont believe them at all. still says Not Shipped on site
    12-09-2013 03:32 PM
  5. DayThyme's Avatar
    still nothing, Verizon moto dev edition, bought dec 2. called twice so far they say i will have it thursday dec 12 at the latest. i dont believe them at all. still says Not Shipped on site
    I ordered my Verizon dev ed within 10 minutes of the sale going live. Mine says shipped but FedEx doesn't have it - just shipping information received. Moto says FedEx has it. Not sure what to think.
    12-09-2013 03:40 PM
  6. azhagan's Avatar
    I ordered a GSM Dev edition last Monday. Still in pending status, but when I called today they said they were waiting for a FedEX pickup. Interestingly they put a hold on my card last Monday, but the hold was taken off on Wednesday & I have the money back in my account. Don't know whats up. I need a phone right now been a week without one, so I ended up ordering an N5 today. We will see which one gets here quicker.
    12-09-2013 04:53 PM
  7. Rob220's Avatar
    I just spent some time on Chat support and my order is still stuck at the distribution center. No idea if/when it will ship.
    Same here. Still at the hub and they can't tell me when I will receive it.
    12-09-2013 05:32 PM
  8. randall2580's Avatar
    My dev edition just arrived (Northeast PA)

    Posted via Android Central App
    alphabets likes this.
    12-09-2013 05:35 PM
  9. DayThyme's Avatar
    I just checked FedEx delivery manager and my phone was picked up at 4:30pm today!!!! Delivery on Wednesday. My guess is they picked up a lot of phones today so recheck your tracking information.
    12-09-2013 06:07 PM
  10. jephanie's Avatar
    I got the FedEx notice of pickup today. Moto is shipping it OVERNIGHT! Wow! That's very cool. And thanks to FedEx having an easy delivery manager, I'll pick it up at their FedEx store a mile from my house on my way home (and it is literally on my route home). Talk about another customer service win for Moto! I didn't call and ask or anything; they simply shipped it overnight instead of the normal two day shipping.

    I continue to be impressed with their efforts at providing positive customer experiences. They definitely aren't flashy like Apple, but they are definitely delivering nonetheless.
    12-09-2013 06:13 PM
  11. xemtra's Avatar
    I just checked FedEx delivery manager and my phone was picked up at 4:30pm today!!!! Delivery on Wednesday. My guess is they picked up a lot of phones today so recheck your tracking information.
    nice, i just checked mine and says will be here Wed. odd that Moto is so slow to update their own status. their website still has my order as "not Shipped" verizon dev ed
    12-09-2013 06:17 PM
  12. DayThyme's Avatar
    Moto is shipping it OVERNIGHT!
    I think if you ordered accessories you got 2 day shipping like I did but if you only ordered a phone, they shipped it overnight.
    12-09-2013 06:17 PM
  13. jephanie's Avatar
    I think if you ordered accessories you got 2 day shipping like I did but if you only ordered a phone, they shipped it overnight.
    I ordered a clear case with this one, not just the phone.
    12-09-2013 06:24 PM
  14. DayThyme's Avatar
    I ordered a clear case with this one, not just the phone.
    I wonder how they decided who got overnight shipping and who got 2 day shipping?
    12-09-2013 06:26 PM
  15. techitrucker's Avatar
    They shipped mine at 3:21 PM today. Ordered it within a minute of it going live last Monday. Developer Edition. Ordered with and Otterbox, those dots and one of those $200 speakers that gets no discount. Kinda sucks they didn't see fit to overnight and order that large but doesn't matter. Won't be home til Wednesday anyways. Be a nice birthday present.

    Posted via Android Central App
    12-09-2013 07:31 PM
  16. alphabets's Avatar
    My dev edition just arrived (Northeast PA)

    Posted via Android Central App
    Northeast PA here as well. Not even a shipping notice yet. Ordered Wednesday afternoon.

    Sent from my Rezound using Tapatalk
    12-09-2013 08:12 PM
  17. Scott Capodice's Avatar
    Makes me wonder if I'll get mine before Christmas since I contemplated for about 3 minutes before I purchased mine...I've got two brand new cases sitting here for it cuz I'm clumsy and all...really want this dang thing...
    12-09-2013 09:33 PM
  18. Scott Capodice's Avatar
    "We had a great response to our Moto X promotion, and are working hard to get orders out. Unfortunately a winter storm is causing hazardous conditions in Fort Worth, where our factory is located. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. We are taking steps to make up any lost time, but we anticipate some delays. But do not worry, your device will be sent on or before 12/14. You will receive a shipping confirmation email with a tracking number as soon as your Moto X is shipped. We apologize for any inconvenience this may have caused you." from moto chat

    So device will be sent on or before 14 Dec is the word I have now. Still the winter storm excuse...altho a valid one...I was also told that the device was back in stock now (VZW DE edition). So if the device is back in stock. I asked if that means it will be sent tomorrow and I was told to refer to the above message. Something slightly fishy there...but man, if it was going to be more than 7 days we were quoted to begin with, you would figure they would send us an email for the delay.
    12-09-2013 09:58 PM
  19. DayThyme's Avatar
    So device will be sent on or before 14 Dec is the word I have now. Still the winter storm excuse...altho a valid one...I was also told that the device was back in stock now (VZW DE edition). So if the device is back in stock. I asked if that means it will be sent tomorrow and I was told to refer to the above message. Something slightly fishy there...but man, if it was going to be more than 7 days we were quoted to begin with, you would figure they would send us an email for the delay.
    I ordered a Verizon DE on the original cyber monday sale 12/2. I ordered it within 10 minutes of the sale going live. Got a shipping notice on Friday, 12/6. I was told the DEs are made to order just like the moto makers.

    Anyhow, FedEx didn't pick it up until today 12/9. So mine was out of the factory in 4 days but the weather prevented FedEx from picking it up until 7 days after I ordered it.
    12-09-2013 10:19 PM
  20. Scott Capodice's Avatar
    HMMM...DE are made to order like the moto makers...didnt know that. Either way...I'm still in the wait. I'm tryin to be patient and not go off on moto cuz I've had a bunch of crappy experiences with them. an old moto flip phone with soft touch blue cover got horrible reception...then I had the bionic debacle....now I'm waiting beyond the appointed ship date for my moto x. I guess me and moto just dont get along. I'll give the phone a shot. But man, i might have a moto x de up for sale before I know it...
    12-09-2013 10:24 PM
  21. DayThyme's Avatar
    HMMM...DE are made to order like the moto makers...didnt know that.
    That's what I was told by chat and by phone.

    the bionic debacle....
    Remind me, what was that about?

    now I'm waiting beyond the appointed ship date for my moto x. I guess me and moto just dont get along. I'll give the phone a shot. But man, i might have a moto x de up for sale before I know it...
    All I can tell you is that my Samsungs have had crap for radios. What good is a phone that can't be used as a phone and what good is a 4G LTE smartphone that can't hold onto a 4G LTE signal? Even the GNote3 I have doesn't get a great signal. I am hoping the Moto X will be all that when it comes to radios. For a $400 off contract phone with an unlockable bootloader and a great radio, I can wait.
    jephanie likes this.
    12-09-2013 10:29 PM
  22. Scott Capodice's Avatar
    That's what I was told by chat and by phone.

    Remind me, what was that about?

    All I can tell you is that my Samsungs have had crap for radios. What good is a phone that can't be used as a phone and what good is a 4G LTE smartphone that can't hold onto a 4G LTE signal? Even the GNote3 I have doesn't get a great signal. I am hoping the Moto X will be all that when it comes to radios. For a $400 off contract phone with an unlockable bootloader and a great radio, I can wait.
    Yeah, we'll see I'm on the GS3 right now. I do hope the moto x is better. As far as the Bionic...well that phone was a 300 dollar on contract mistake!!! It's now my 300 dollar alarm clock. Battery life sucked, even with extended battery...reception sucked. Phone got totally ignored when the razr came out. Only thing that phone had going for it was accessories. Great desk/nightstand dock. I'm really hoping that my moto x blows my mind away...
    12-09-2013 11:24 PM
  23. DayThyme's Avatar
    Phone got totally ignored when the razr came out.
    Now I remember. Yeah, that did suck to have them release it as a flagship phone only to release another way better flagship phone in such a ridiculously short time.
    12-09-2013 11:38 PM
  24. Scott Capodice's Avatar
    Back to the moto x...I asked multiple times today for an update on my order and all of a sudden my phone shipped today. I would recommend if you're concerned, this is what I did. I called. I emailed. And then I messaged them later tonight( took a while to get thru, kept timing out). Fedex has that my phone shipped at 11am this morning. I called about the same time. Since they told me that VZW DE are back "in stock" everyone's that were purchased a week ago should ship immediately! oh and it wasnt until I signed up for the fedex notification thing that everything flowed from motorola...
    12-09-2013 11:44 PM
  25. rubytuesday007's Avatar
    Ordered my DE GSM Monday morning at 8:15. Still hasn't shipped.
    12-10-2013 12:18 AM
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