01-01-2014 11:09 PM
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  1. DayThyme's Avatar
    Motorola really needs to improve their CS. I have some Apple products and dealing with them is much easier and more civilized. If Motorola wants to compete in the smart phone market they really have to ratchet up their CS.
    I had nothing but a good experience with them and when they made a mistake, they gave me something for free. That never happens with apple.
    01-01-2014 12:19 AM
  2. anon(464338)'s Avatar
    Yeah service has been top notch in my experience. I've come to the conclusion that all these complainers are simply unreasonable customers. I own a service based business and deal with it all the time.

    Sent from my XT1058 using Tapatalk
    01-01-2014 06:16 AM
  3. DayThyme's Avatar
    Yeah service has been top notch in my experience. I've come to the conclusion that all these complainers are simply unreasonable customers. I own a service based business and deal with it all the time.
    A lot of people want to pay Walmart level prices but get Neiman Marcus level customer service.
    01-01-2014 11:02 AM
  4. atkjhi's Avatar
    Motorola has the absolute worst customer service. I sent my Moto X back for repair and they've had it from December 20. Whenever you call you wait 45 minutes to an hour just to talk to someone. And if you call towards the end of the day they just cut you off when it's quitting time even if you've been waiting on the line for 45 minutes. Common sense would tell you stop taking calls an hour before quitting time and make sure you answer all customers that are waiting on the line.

    The last person I was able to speak to said I'd have my phone back on January 2nd and they'd send me tracking info when the phone goes out. I have not been sent tracking info so I know the phone hasn't gone out yet which means I will not have it back tomorrow.

    I bought an unsubsidized Moto X shortly after it came out and paid full price of $600. I know that doesn't give me better customer support than someone that paid a lot less or bought a subsidized phone but I feel like they're treating me like crap. Not sure I'd buy anything else from Motorola.

    And to make things worse I moved carriers to Tmobile and originally bought the iphone 5S then returned it and bought the Moto X. Tmobile is still charging me for the iphone 5S and I returned it them on October 25. I've given them the tracking info that has the name of the person that signed for the phone and they're still having trouble finding the phone. They sent me an email saying they received the phone, they refunded me the $99 down payment and the sales tax on the iphone but they refuse to take off the payment plan balance of about $500+ and continue to charge me $22.91 monthly for a phone I returned over 2 months ago.

    This is why everyone hates the entire cell phone industry because they're billing practices and customer service are one big scam.
    01-01-2014 11:09 PM
29 12

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