01-03-2014 07:52 PM
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  1. benhmadison's Avatar
    Thanks for saying so. I wrote an extensive email to the Motorola person I was put in touch with and let him know that my issue is not an isolated incident. I've just received my Fedex label. I'm instructed to ship both lemons back - as soon as they get it (on the 26th), they'll process it, then send me another replacement code so I can start the whole process all over again.

    Can I tell you - I'm really tired of setting up my phone at this point. I hope the next phone works, but looks like I won't be getting my hands on it until 2014...
    As cool as the whole "design your own phone" idea is, it lends itself to many problems if defective units are involved etc. IMO they should have done the Moto G thing with the Moto X and just sold different color backs, that way if there is an issue you would just be able to swap the body of the unit out vs redesigning a whole new unit.
    12-23-2013 04:29 PM
  2. HollyDolly's Avatar
    As cool as the whole "design your own phone" idea is, it lends itself to many problems if defective units are involved etc. IMO they should have done the Moto G thing with the Moto X and just sold different color backs, that way if there is an issue you would just be able to swap the body of the unit out vs redesigning a whole new unit.
    Agreed. And they can't seem to keep up with the requests.

    Motorola did offer to send me a replacement phone without the personalization of Motomaker - just a straight-out phone, but that defeats (most) of the purpose of customizing a phone to my liking. I didn't go through all this only to end up with two lemons and then just be given whatever they have at hand in their warehouse.

    Also, this "made in America" thing is not looking good with all the duds being mailed out to people. I said so to Motorola, too. But I don't think they must cared, to be honest...
    12-23-2013 05:52 PM
  3. anon(464338)'s Avatar
    Sorry this is happening to people. But please everyone remember that for every "dud" there are many many more that aren't. I suspect if everyone with a good running problem free device posted saying so, the servers would crash. Doesnt give the ones with problems consolation though

    Sent from my SAMSUNG-SGH-I317 using Tapatalk
    12-23-2013 08:01 PM
  4. tonymhoffman's Avatar
    WOW! That's amazing.

    Btw, what was wrong with your bluetooth?
    I own a Subaru and when I don't remove the pair from my steering wheel and the phone before repairing the device to the list of hands free devices for the car the auto connect will not work and it causes the Bluetooth to get stuck over riding the wireless chip and not allowing me to connect to any wireless networks. Only after a reboot does it work again. this issue was not moto x only but something myself and the Qualcomm/Moto engineer could replicate across devices using Qualcomm chips.

    It was a cool 5hrs none the less. Cool dude and I'm amazed at their willingness to get things right.. Shoot, they had me on a conference call with 10 engineers and 2 different teams before they sent the guy to my house. This kind of makes me think holly may be not reaching out to the right people and this is holiday season so some of these people like punit are already on vacation. Both times I've had questions about my phone Motorola has dispatched via hangouts a team of engineers to look into it.

    Posted via Android Central App
    clankfu and UJ95x like this.
    12-23-2013 11:50 PM
  5. clankfu's Avatar
    I own a Subaru and when I don't remove the pair from my steering wheel and the phone before repairing the device to the list of hands free devices for the car the auto connect will not work and it causes the Bluetooth to get stuck over riding the wireless chip and not allowing me to connect to any wireless networks. Only after a reboot does it work again. this issue was not moto x only but something myself and the Qualcomm/Moto engineer could replicate across devices using Qualcomm chips.

    It was a cool 5hrs none the less. Cool dude and I'm amazed at their willingness to get things right.. Shoot, they had me on a conference call with 10 engineers and 2 different teams before they sent the guy to my house. This kind of makes me think holly may be not reaching out to the right people and this is holiday season so some of these people like punit are already on vacation. Both times I've had questions about my phone Motorola has dispatched via hangouts a team of engineers to look into it.

    Posted via Android Central App
    Once again...that's amazing. I've never heard of anything like that before. Truly above and beyond.
    12-24-2013 12:39 AM
  6. t0ked's Avatar
    It's really unfortunate the issues you are going through. I myself have now 3 MotoX phones on my family account and all of them have been great out of the box, no need for exchanges. Hopefully the next one is as perfect as the ones I have. I honestly have not been as satisfied with a phone as I have been with these MotoXs.

    All in all though, the customer service I'm reading about from Motorola seems pretty heads and tails above what I would ever expect from any other phone maker.

    Don't give up on the X yet!
    12-24-2013 03:26 AM
  7. HollyDolly's Avatar
    So tonight, I was driving somewhere unfamiliar, and I got lost. Since I didn't know the exact address of the place I was heading to, I tried to look up on my (2nd/replacement) phone. HAHA - no reception. It was stuck on 3G with barely any bars, in the middle of the city, and it couldn't search anything on Google. Scary.

    I NEVER had that happen with my Photon. The week before I received my replacement phone, the first Moto X did the same thing - not able to connect to Google in the middle of several cities.

    Now I'm wondering about this phone's reception altogether. Also, I'm really tired of people going, "Sorry? I can't hear you" whenever I call someone.

    I'm afraid to order a 3rd phone. If that ends up not working, I'm done with Motorola. How can the quality of their product be so inconsistent?
    12-24-2013 03:33 AM
  8. mrsmumbles's Avatar
    So tonight, I was driving somewhere unfamiliar, and I got lost. Since I didn't know the exact address of the place I was heading to, I tried to look up on my (2nd/replacement) phone. HAHA - no reception. It was stuck on 3G with barely any bars, in the middle of the city, and it couldn't search anything on Google. Scary.

    I NEVER had that happen with my Photon. The week before I received my replacement phone, the first Moto X did the same thing - not able to connect to Google in the middle of several cities.

    Now I'm wondering about this phone's reception altogether. Also, I'm really tired of people going, "Sorry? I can't hear you" whenever I call someone.

    I'm afraid to order a 3rd phone. If that ends up not working, I'm done with Motorola. How can the quality of their product be so inconsistent?
    Regarding the WiFi test, if both phones are testing simultaneously, one is liable to suck more BW than the other, which would explain that. As for the poor reception, can you retry a trusted phone on the same network again, to rule out possible network issues?

    Sent from my LG870 via Tapatalk 2
    12-24-2013 06:40 AM
  9. benhmadison's Avatar
    So tonight, I was driving somewhere unfamiliar, and I got lost. Since I didn't know the exact address of the place I was heading to, I tried to look up on my (2nd/replacement) phone. HAHA - no reception. It was stuck on 3G with barely any bars, in the middle of the city, and it couldn't search anything on Google. Scary.

    I NEVER had that happen with my Photon. The week before I received my replacement phone, the first Moto X did the same thing - not able to connect to Google in the middle of several cities.

    Now I'm wondering about this phone's reception altogether. Also, I'm really tired of people going, "Sorry? I can't hear you" whenever I call someone.

    I'm afraid to order a 3rd phone. If that ends up not working, I'm done with Motorola. How can the quality of their product be so inconsistent?
    Sounds like these phones are bound and determined to make your life miserable j/k. I can also vouch for the signal not being as good as previous Motorola devices I have used. With the Nexus 5 I get much better signal than I did with the Moto X. I am not trying to down the X as I still miss certain things about it, but for me the N5 has been the better overall device.
    mrsmumbles likes this.
    12-24-2013 09:24 AM
  10. HollyDolly's Avatar
    Regarding the WiFi test, if both phones are testing simultaneously, one is liable to suck more BW than the other, which would explain that. As for the poor reception, can you retry a trusted phone on the same network again, to rule out possible network issues?

    Sent from my LG870 via Tapatalk 2
    Actually, I didn't test them simultaneously, because yes...that would degrade the speed. I did one, then the other, then over and over...I think I tested both about 9-10 times, same results: Replacement phone coming in last compared to the 1st phone.

    I have no switched back to my Photon again and here's a comparison: I tried to make a call to my cable company on the Moto X and they kept saying they couldn't hear me. Switched phones, same location (my office) and called them back: they can hear me just fine.

    I'm also finding lots of threads with the same call quality/reception issues. I'm thinking...this phone might not work for me, after all?
    mrsmumbles likes this.
    12-24-2013 01:25 PM
  11. HollyDolly's Avatar
    Sounds like these phones are bound and determined to make your life miserable j/k. I can also vouch for the signal not being as good as previous Motorola devices I have used. With the Nexus 5 I get much better signal than I did with the Moto X. I am not trying to down the X as I still miss certain things about it, but for me the N5 has been the better overall device.
    They're succeeding in making my life more difficult!

    Actually, I was just talking to a Sprint tech person who seemed very well-versed in phones and is a member of all the usual forums around here, and he highly recommends the Nexus 5. I hadn't considered it before, but now I am. Should I get one instead?

    What do you miss about the Moto X? And tbh, the active notification is not that big a deal for me, because I get so many emails, etc. all the time that I have to unlock my phone to see what's come through. The only thing I've read (and correct me if wrong) is that the Nexus 5 doesn't have Google Now as an option (which, btw, doesn't always work anyway).

    I'm going to do some spec comparison shortly, but while a beautiful phone is great, I NEED a working phone with good call quality and reception. I have already read something about the Nexus 5 having "ear piece" issues, so I'd be interested in any input. But seriously, the idea of another lemon...I can't.
    12-24-2013 01:28 PM
  12. ultravisitor's Avatar
    Actually, I was just talking to a Sprint tech person who seemed very well-versed in phones and is a member of all the usual forums around here, and he highly recommends the Nexus 5. I hadn't considered it before, but now I am. Should I get one instead?
    The Nexus 5 is absolutely the only other Android phone I would consider owning. Seriously. If a Moto X doesn't work for you, then go with the Nexus 5.
    benhmadison likes this.
    12-24-2013 01:33 PM
  13. tonymhoffman's Avatar
    Back in the day when I worked in the IT field there was an understanding that 99 percent of the time the problem was between the chair and the keyboard. Not the computer.

    The more I read these post the more this becomes true haha

    Posted via Android Central App
    ultravisitor likes this.
    12-24-2013 01:35 PM
  14. HollyDolly's Avatar
    The Nexus 5 is absolutely the only other Android phone I would consider owning. Seriously. If a Moto X doesn't work for you, then go with the Nexus 5.
    Yea, I hadn't considered it at all until now, no idea why. I guess my reasoning for going with the Moto X was because I had a really good experience with the Photon as far as reception and I had heard Motorola has really good antennas. But that's not been my experience with 2 Moto X's so far and I'm just afraid to try a 3rd, because it might just not be the right antenna for my area. I live in the city, so signal shouldn't be such an issue, but it actually seems to be.

    If anyone can tell me anything - the good/bad/ugly about the Nexus 5, I'd greatly appreciate it!
    12-24-2013 01:37 PM
  15. HollyDolly's Avatar
    Heaven help me with off-shore employees who supposedly speak English but can't seem to put two sentences together!

    I've been researching the Nexus 5 32GB. Apparently, the 16GB is available on Sprint but the 32GB can be purchased through Sprint WorldWide Chat - where people don't speak or understand English - and so...I wanted to know, can the Nexus 5 32 GB be purchased via a contract upgrade or not? I've spoken with 3 reps, and they're all confused.

    If it can only be purchased out-of-pocket, I'd rather not. If that's the case, I'll just risk another lemony Moto X again.
    12-24-2013 03:08 PM
  16. ultravisitor's Avatar
    Heaven help me with off-shore employees who supposedly speak English but can't seem to put two sentences together!

    I've been researching the Nexus 5 32GB. Apparently, the 16GB is available on Sprint but the 32GB can be purchased through Sprint WorldWide Chat - where people don't speak or understand English
    I would be tempted to help you, but your xenophobia is really unattractive.
    tonymhoffman likes this.
    12-24-2013 04:05 PM
  17. HollyDolly's Avatar
    I would be tempted to help you, but your xenophobia is really unattractive.
    It's not xenophobia; it's a fact. I'm multilingual myself and English is not my first language, actually. So I feel comfortable in commenting on someone else's command of the language when they're supposed to be working in a position that requires the use of the said language. Literally, I made my question to the last 3 CSRs really simple (in an online chat, no less - so it's not like they had to "hear" me), and they answered with something that was completely unrelated. Clearly I was not in the wrong, as their supervisor sent me a post-chat email, apologizing for their employee, and responding to my very simple question of, "Can the 32GB Nexus 5 be bought through Sprint on an upgrade contract?"

    In any case, the answer to the above question I put to Sprint - in case anyone else wants to know - is no. So the price for the Nexus 5 is off-contract.

    Incidentally, I've been looking at the LG G2. Never even crossed my radar until today when I'm looking for alternatives. I'd consider the Galaxy S4 but...I had the S2 and had loads of problems with reception, so I'm wary of Samsung phones.
    12-24-2013 04:26 PM
  18. tech addicted's Avatar
    I have the moto x and compared to my HTC one S the signal is better and T-Mobile 4G LTE is kicks *** I'm getting 32mb/sec download speeds in my house . well the better reception maybe explaned by the fact the htc did not have 4G LTE radio, when I drive around New York city I used to loose signal when I listening to internet radio, that won't happening anymore . so far so good, what's weird is in your case is you have replaced the phone 2 times and still same issues so either your area has bad reception or the moto x they sending you is defective.

    Sorry to hear about your bad experience, maybe the nexus 5 will be better if not than I guess you can try moto x again.
    HollyDolly likes this.
    12-24-2013 05:15 PM
  19. HollyDolly's Avatar
    I have the moto x and compared to my HTC one S the signal is better and T-Mobile 4G LTE is kicks *** I'm getting 32mb/sec download speeds in my house . well the better reception maybe explaned by the fact the htc did not have 4G LTE radio, when I drive around New York city I used to loose signal when I listening to internet radio, that won't happening anymore . so far so good, what's weird is in your case is you have replaced the phone 2 times and still same issues so either your area has bad reception or the moto x they sending you is defective.

    Sorry to hear about your bad experience, maybe the nexus 5 will be better if not than I guess you can try moto x again.
    I used to have T-mobile a LONG time ago (12 years) and the reception was bad in my area - L.A. - so I went with Sprint instead and have been with them since, except for 2 yrs ago when I got frustrated with their "we're building new towers" when really, the service was bad and I switched to Verizon. They were even worse in my area.

    The Moto X, in my case, was always dropping reception, esp. 4G and trying to connect to the internet. It was fine on Wifi, but I don't have access while I'm driving around and the whole point of a phone (to me) is to have a help line in case I'm stranded somewhere - which I was, 2 nights ago, and the Moto X sat there looking pretty, but "unable to connect to Google at this time" in the middle of some city. Not good.

    I really am considering the Nexus 5 now. It's more expensive, but maybe if it'll actually work? The LG G2, I've been reading, has reception/known call quality issues, and I'm not doing that again. But since LG makes the Nexus phones as well, it worries me that it'll be the same experience on the Nexus 5. I'm really not sure. But if all else fails, I'll have to try another Moto X and see if that works. Otherwise, I'll have to give up the ghost of the Moto.
    12-24-2013 05:55 PM
  20. UJ95x's Avatar
    I used to have T-mobile a LONG time ago (12 years) and the reception was bad in my area - L.A. - so I went with Sprint instead and have been with them since, except for 2 yrs ago when I got frustrated with their "we're building new towers" when really, the service was bad and I switched to Verizon. They were even worse in my area.

    The Moto X, in my case, was always dropping reception, esp. 4G and trying to connect to the internet. It was fine on Wifi, but I don't have access while I'm driving around and the whole point of a phone (to me) is to have a help line in case I'm stranded somewhere - which I was, 2 nights ago, and the Moto X sat there looking pretty, but "unable to connect to Google at this time" in the middle of some city. Not good.

    I really am considering the Nexus 5 now. It's more expensive, but maybe if it'll actually work? The LG G2, I've been reading, has reception/known call quality issues, and I'm not doing that again. But since LG makes the Nexus phones as well, it worries me that it'll be the same experience on the Nexus 5. I'm really not sure. But if all else fails, I'll have to try another Moto X and see if that works. Otherwise, I'll have to give up the ghost of the Moto.
    So you're with Sprint now? T-Mobile is a lot better these days, and in LA the speeds make Sprint look like crap. Motorola phones have the best radios of any phones by far, if you didn't service with that phone, any other will be worse

    Posted via Android Central App
    mrsmumbles likes this.
    12-24-2013 06:30 PM
  21. mrsmumbles's Avatar
    As soon as I saw "Sprint"...

    Sent from my Nexus 5 using Tapatalk 2
    12-24-2013 06:32 PM
  22. mrsmumbles's Avatar
    I used to have T-mobile a LONG time ago (12 years) and the reception was bad in my area - L.A. - so I went with Sprint instead and have been with them since, except for 2 yrs ago when I got frustrated with their "we're building new towers" when really, the service was bad and I switched to Verizon. They were even worse in my area.

    The Moto X, in my case, was always dropping reception, esp. 4G and trying to connect to the internet. It was fine on Wifi, but I don't have access while I'm driving around and the whole point of a phone (to me) is to have a help line in case I'm stranded somewhere - which I was, 2 nights ago, and the Moto X sat there looking pretty, but "unable to connect to Google at this time" in the middle of some city. Not good.

    I really am considering the Nexus 5 now. It's more expensive, but maybe if it'll actually work? The LG G2, I've been reading, has reception/known call quality issues, and I'm not doing that again. But since LG makes the Nexus phones as well, it worries me that it'll be the same experience on the Nexus 5. I'm really not sure. But if all else fails, I'll have to try another Moto X and see if that works. Otherwise, I'll have to give up the ghost of the Moto.
    It's Sprint, even if you don't think so.

    Sent from my Nexus 5 using Tapatalk 2
    12-24-2013 06:52 PM
  23. HollyDolly's Avatar
    So you're with Sprint now? T-Mobile is a lot better these days, and in LA the speeds make Sprint look like crap. Motorola phones have the best radios of any phones by far, if you didn't service with that phone, any other will be worse

    Posted via Android Central App
    Yes, except people in my office who have T-mobile have no reception at all - I'm the only one who gets reception, with Sprint - believe it or not.
    12-24-2013 07:54 PM
  24. mrsmumbles's Avatar
    Yes, except people in my office who have T-mobile have no reception at all - I'm the only one who gets reception, with Sprint - believe it or not.
    Try AT&T? I don't think you'll see improvement from the Moto X or Nexus 5. The best reason for you to get a Nexus 5 would be so you could bring it to ATT when you realize Sprint isn't working well. Otherwise, I'd recommend going to a Sprint store and choosing whatever does work on their network.

    Sent from my Nexus 5 using Tapatalk 2
    12-24-2013 07:58 PM
  25. mrsmumbles's Avatar
    Do a Google search on "Why does Sprint suck". Oh, it doesn't? It just happens that all your brand new phones don't work???? :rolleyes:

    Sent from my Nexus 5 using Tapatalk 2
    12-24-2013 08:03 PM
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