01-03-2014 06:52 PM
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  1. mkreef's Avatar
    How many defective devices do they mail out?
    I know this is a rhetorical question, but I am curious if Motorola will release failure rates for the the X. I know they got a lot of returns due to the early software bugs (speaker cutting out, etc. -- not sure if those returns are counted as hardware failures). Other sources of failure rates for smart phones seem to be 2-3% range for iPhone and top tier android makers (with Blackberry over 10% in some quarters). I recall when the Xbox 360 first came out the early units had failure rates of over 15% compared to PS3 rates of 3%.

    I know the first quarter sales numbers for the X were 500K units. Anecdotally they seem to be selling more, so conservatively saying 1M units by now with a failure rate of 3-5% (WAG), that's 30 to 50K defective units shipped out?
    12-25-2013 11:29 AM
  2. benhmadison's Avatar
    They're succeeding in making my life more difficult!

    Actually, I was just talking to a Sprint tech person who seemed very well-versed in phones and is a member of all the usual forums around here, and he highly recommends the Nexus 5. I hadn't considered it before, but now I am. Should I get one instead?

    What do you miss about the Moto X? And tbh, the active notification is not that big a deal for me, because I get so many emails, etc. all the time that I have to unlock my phone to see what's come through. The only thing I've read (and correct me if wrong) is that the Nexus 5 doesn't have Google Now as an option (which, btw, doesn't always work anyway).

    I'm going to do some spec comparison shortly, but while a beautiful phone is great, I NEED a working phone with good call quality and reception. I have already read something about the Nexus 5 having "ear piece" issues, so I'd be interested in any input. But seriously, the idea of another lemon...I can't.
    The only thing I really missed from the X was the Moto Connect feature which let me send and receive text messages from a Chrome browser extension. I have remedied that with an app called desk sms. It works much better and is more consistent than Moto Connect and allows for receiving mms messages as well. Active notifications is still an awesome feature but with a multicolored led light I don't really miss it. Other than that. I find the display sharper and the coloring much more natural on the Nexus 5. Battery life is better on the Moto X but it's not as much of a difference as some lead you to believe. I am able to consistently get over 20 hours up time with 4 or more hours of screen on time.

    As far as the 16 vs 32gb with Sprint. As far as I understand, Sprint only sells the 16gb version but if you get a 32gb version from the Play Store or from an individual (Swappa or Craigslist) you can still activate it on Sprint.
    HollyDolly likes this.
    12-26-2013 08:55 AM
  3. HollyDolly's Avatar
    The only thing I really missed from the X was the Moto Connect feature which let me send and receive text messages from a Chrome browser extension. I have remedied that with an app called desk sms. It works much better and is more consistent than Moto Connect and allows for receiving mms messages as well. Active notifications is still an awesome feature but with a multicolored led light I don't really miss it. Other than that. I find the display sharper and the coloring much more natural on the Nexus 5. Battery life is better on the Moto X but it's not as much of a difference as some lead you to believe. I am able to consistently get over 20 hours up time with 4 or more hours of screen on time.

    As far as the 16 vs 32gb with Sprint. As far as I understand, Sprint only sells the 16gb version but if you get a 32gb version from the Play Store or from an individual (Swappa or Craigslist) you can still activate it on Sprint.
    Thanks for all that. I've been reading about issues with the Nexus 5 and like all phones, it has its fair share. I think I may try one more Moto X, since they're willing to work with me on it, then throw in the towel on this phone and move on to the Nexus 5, or others. My issue with reception is that if I'm stranded somewhere at night, I want my phone to be working and the Moto X (2 of them!) did not get reception. Did not have this issue with my Photon in 2.5 years.

    And I know those of you who do not approve of Sprint, and what's fine, but in my area...it's what's worked best. Beyond that, I have no comments on the service provider, so...I won't respond to those comments.

    Honestly, this went from being an experience I looked forward to - designing my phone - to dreading it. I just want to have a working phone and move on with life, y'know?
    12-26-2013 10:47 PM
  4. scrounger's Avatar
    My issue with reception is that if I'm stranded somewhere at night, I want my phone to be working and the Moto X (2 of them!) did not get reception. Did not have this issue with my Photon in 2.5 years.
    I think everyone would want reception if they were stranded (night or day). You cannot be certain that any phone (or carrier) would have had service where you were stranded.
    It's difficult to test since you never know when or where you might be stranded.

    Posted via Android Central App
    12-27-2013 12:20 PM
  5. HollyDolly's Avatar
    I think everyone would want reception if they were stranded (night or day). You cannot be certain that any phone (or carrier) would have had service where you were stranded.
    It's difficult to test since you never know when or where you might be stranded.

    Posted via Android Central App
    I know, and I already had the stranded experience with the Moto X twice. I suppose I'll just have to try phones out and see for myself. No shortcut around it.
    12-27-2013 12:37 PM
  6. scrounger's Avatar
    Don't go out and try to get stranded just to test your phone.

    Posted via Android Central App
    12-27-2013 01:15 PM
  7. HollyDolly's Avatar
    Don't go out and try to get stranded just to test your phone.

    Posted via Android Central App
    Haha! I'll try not to...

    Incidentally, Motorola just wrote to say I'll receive my replacement code this afternoon so I can re-order.

    I've been on my old, trusty Photon the past few days and speaking on the phone again has been a pleasure. No more, "I'm sorry, I can't hear you" - unlike the Moto X. I dread going through that again.
    12-27-2013 01:19 PM
  8. rxnelson's Avatar
    ... the Bluetooth to get stuck over riding the wireless chip and not allowing me to connect to any wireless networks. Only after a reboot does it work again. this issue was not moto x only but something myself and the Qualcomm/Moto engineer could replicate across devices using Qualcomm chips.
    Posted via Android Central App
    Did they fix or say when it will be fixed? My nexus 4 seems to suffer from simultaneous use of BT and wifi and I have been reading a bug report where a user is having similar issues on a nexus 5. Don't mean to thread jack but I figured a response to the thread would benefit all.


    Sent from my iPhone using Tapatalk
    12-27-2013 02:34 PM
  9. itic's Avatar
    Since motorola makes specific built moto x's for each carrier i wonder if it has something to do with the motorola "sprint" build. By the looks of this it seems that sprint acknowledges the problem. https://www.google.com/#q=problems+w...to+x+on+sprint
    12-27-2013 02:48 PM
  10. UJ95x's Avatar
    Haha! I'll try not to...

    Incidentally, Motorola just wrote to say I'll receive my replacement code this afternoon so I can re-order.

    I've been on my old, trusty Photon the past few days and speaking on the phone again has been a pleasure. No more, "I'm sorry, I can't hear you" - unlike the Moto X. I dread going through that again.
    That's not common
    Moto is known for great call quality and radios

    Posted via Android Central App
    12-27-2013 02:50 PM
  11. HollyDolly's Avatar
    Since motorola makes specific built moto x's for each carrier i wonder if it has something to do with the motorola "sprint" build. By the looks of this it seems that sprint acknowledges the problem. https://www.google.com/#q=problems+w...to+x+on+sprint
    Oh, not comforting.

    And their go-to solution for all issues are, "Update PRL/profile or soft reset". I mean....sheeeesh.

    Also, this:
    https://community.sprint.com/baw/message/684345
    12-27-2013 03:38 PM
  12. HollyDolly's Avatar
    That's not common
    Moto is known for great call quality and radios

    Posted via Android Central App
    Yes, but I'm having issues with this particular model or I received 2 lemons...
    12-27-2013 03:38 PM
  13. UJ95x's Avatar
    Yes, but I'm having issues with this particular model or I received 2 lemons...
    I'd go with the latter.

    Posted via Android Central App
    12-27-2013 03:55 PM
  14. HollyDolly's Avatar
    I'm very tempted to get one unlocked for AT&T... T-Mobile service in my area is horrible...
    Good lord, what does that say about their quality control, if true?

    I'll try a 3rd. Fingers/toes crossed!
    12-27-2013 04:07 PM
  15. itic's Avatar
    Sorry. Is your phone a CDMA or GSM model?
    12-27-2013 04:31 PM
  16. HollyDolly's Avatar
    Sorry. Is your phone a CDMA or GSM model?
    CDMA - Sprint
    12-30-2013 12:07 PM
  17. HollyDolly's Avatar
    My replacement Moto X is here. My THIRD one. All body parts crossed this works. PLEASE.
    01-03-2014 03:30 PM
  18. UJ95x's Avatar
    My replacement Moto X is here. My THIRD one. All body parts crossed this works. PLEASE.
    Here's to hoping it works

    Posted via Android Central App
    01-03-2014 03:37 PM
  19. HollyDolly's Avatar
    Here's to hoping it works

    Posted via Android Central App
    Thanks...but I'm just going through the basic set up and it keeps saying, 'Drive stopped" and "Sim card locked". I mean, FFS, Motorola....now I have to reboot, straight out of the box.
    01-03-2014 04:34 PM
  20. UJ95x's Avatar
    Thanks...but I'm just going through the basic set up and it keeps saying, 'Drive stopped" and "Sim card locked". I mean, FFS, Motorola....now I have to reboot, straight out of the box.
    you are a very unlucky person :\

    Posted via Android Central App
    01-03-2014 05:34 PM
  21. bbrammeier's Avatar
    Agreed. And they can't seem to keep up with the requests.

    Motorola did offer to send me a replacement phone without the personalization of Motomaker - just a straight-out phone, but that defeats (most) of the purpose of customizing a phone to my liking. I didn't go through all this only to end up with two lemons and then just be given whatever they have at hand in their warehouse.

    Also, this "made in America" thing is not looking good with all the duds being mailed out to people. I said so to Motorola, too. But I don't think they must cared, to be honest...
    For every one that is bad I'm sure there are 100 that are just fine. But in any case like this the unhappy customers are the loudest...
    01-03-2014 05:41 PM
  22. DayThyme's Avatar
    Good lord, what does that say about their quality control, if true?
    The QA for all for these android cell phones is low, particularly for those made in china. It is a business decision made by the manufacturers - it is cheaper to replace phones than it is to institute QA in these factories. And since all of them, and I mean all of them, do it, no one manufacturer has an advantage.

    Samsung's QA with the GNex was horrible.

    And btw - you have received stellar customer service from all you have reported. Just try getting that level of customer service from Samsung.
    01-03-2014 06:07 PM
  23. HollyDolly's Avatar
    you are a very unlucky person :\

    Posted via Android Central App
    Or it's a sign from the phone gods that I should get a Nexus 5.

    Anyhow, I'm now connected, but I keep hearing a crackling sound and my own voice bouncing back at me when it's on speaker phone. Normal?

    Also, I'm not going to update to KitKat yet to see if it's getting better reception without it. I'm honestly at a loss what else to do?
    01-03-2014 06:11 PM
  24. DayThyme's Avatar
    Also, I'm not going to update to KitKat yet to see if it's getting better reception without it. I'm honestly at a loss what else to do?
    There does seem to be a problem with the signal and the Sprint Moto X. See this thread here:

    http://forums.androidcentral.com/mot...oto-x-but.html
    HollyDolly likes this.
    01-03-2014 06:12 PM
  25. HollyDolly's Avatar
    The QA for all for these android cell phones is low, particularly for those made in china. It is a business decision made by the manufacturers - it is cheaper to replace phones than it is to institute QA in these factories. And since all of them, and I mean all of them, do it, no one manufacturer has an advantage.

    Samsung's QA with the GNex was horrible.

    And btw - you have received stellar customer service from all you have reported. Just try getting that level of customer service from Samsung.
    This is advertised specifically as Made In America, so...
    01-03-2014 06:38 PM
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